migrating zabbix integration from Opsgenie to JSM Operations

[HUDSON DIEGO DE PAULA]

After migrating from Opsgenie to JSM Operations, all Zabbix integrations for all teams stopped working. Checking the documentation, I discovered I need to migrate from webhooks to Jira Edge Connector (JEC). We've already created all the configurations in Zabbix and the alerts are already arriving in Jira, but I need to add responders to direct the alerts to the responsible teams, and I haven't found where to add this information.

[John Funk · Accepted solution]

Hi Hudson,

Are you using the Integrations built in to Opsgenie/JSM with the integration to Zabbix (or using an API generated through Integrations?)

While on a generic screen like list of Spaces, scroll down on the left side to Operations, then click the 3 dots next to it and choose General Configuration, then click on Integrations. 

[HUDSON DIEGO DE PAULA]

Hi John
Thank you for your reply.

So within Zabbix I should have a JEC configured for each team?

The documentation isn't clear on this; I understand that in Zabbix it would be a global integration and that I would add some responders variable on script parameter in the zabbix media type.

[John Funk]

No, it's a global integration. Just follow that path I listed.  :-)

[Ibrahim Aly]

@John Funk Hi John, Hopw all is good

I have an issue here. I'm trying to set up the Zabbix integration from scratch, and all the documentation I found was for OpsGenie, not for Operations
And it is asking for the OpsGenie url and, and I don't have access to it, and the api URL is also different. Do you know where to start from?

[John Funk]

Hi Ibrahim - I am doing well! I hope all is well with you, too.

Opsgenie is now a part of Operations. 

The best place it to use the built in Zabbix integration from within Opsgenie/JSM. 

You can get there here: https://yourdomain.atlassian.net/jira/settings/products/ops/integrations