Community resources
Community resources
Community resources
Jira Service Management
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Just as the title says, I am looking to automate the process of migrating a JSM Portal Only Customer to an Atlassian Account. This feature request is 6 years old and was wondering if anyone ha...
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We use PowerAutomate pulling from SharePoint Online calendars to send out daily emails for 6 different teams (on the one email) so everyone knows who is on call. However, we also maintain our re...
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I would like to create a 5 level deep cascading dropdown in JIra Service Management.
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Hi there, some of our agents found the new organization view a nice feature to use, but struggle with one issue: In the overview of recent tickets are only those shown, that were created by a membe...
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This is a tricky one. We run a JSM project for external customer support. We set up customers and organizations and allow access to the portal (and via email) only on invitation. This works perfect f...
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Ao configurar o jira colocaram o nome pessoal ao invés de colocar o nome da empresa, como realizar essa alteração?
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I have adjusted the HTML under Project settings > Customer notification and also inserted an image with a URL. The image also appears in the preview, but it is not displayed in Outlook, there is j...
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Greetings, im working on an automation which creates a ticket which needs to be approved and two linked issues. One of the issues is just created, if a custom field "Hardware required" is se...
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Hello, In our project, we have set it up so that you send e-mails to Jira and Jira then creates a ticket. However, if I now send a second ticket afterwards, a second ticket is also created. Is there...
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This is our current process. Outlook forwards an email to Jira and Jira creates a ticket. Sometimes we receive emails with an already existing summary, and this triggers a duplicate ticket, which we ...
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I have an account with the JSM of our supplier so that I can open support tickets with them. I'm registered into their instance with my work email, which is the same email our company uses. When I t...
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For our desired purpose, we want to be able to send emails to a third party, preferably not viewable to the customer. Is this possible via JIRA? I understand it is simple to simply use another platfo...
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Is it possible to show the JSM widget in the language selected by the user in the custom main portal?
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Hi everyone! We have multiple service projects and I want to have different time zones by project. Is this possible on the standard plan? Right now, it's all on the same time zone and is messing with...
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
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I am looking for any information on the ability to create custom statuses for Alerts beyond the OOB "Open, Ack, Snooze, Closed" options. We're having trouble organizing Alerts with the current...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
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We have knowledgebase article view used but i don't show icon which is used in confluence. how can i show this icon. like emoji icon etc...
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Hello, I have a project where i restricted the channel access. But I don't know how to create just a portal user and no jira user for this project. When I open the portal url and create user for ...
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Hello, Can we create a query direct to the database? The scope is to export sums from the query and not analytic data (which is what jira filters can offer) Thank you in advance, Aggeliki...
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Hi, I was wondering if it is possible to only trigger a webhook when certain users did an update or prevent the webhook being triggered when certain users did an update. So our use case is the ...
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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Incident anyone still seeing issues https://jira-service-management.status.atlassian.com/incidents/m
Anyone else still seeing this issue: Jira Service Management Status - Error loading objects for Assets in JSM and Jira for some regions
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Hi Team, in the new view I'm not able to see the issues count in the queues list, Do you know if it is possible to see it again? Thanks in advance Regards
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| July 29, 2025 5:22 PM PDT |