Community resources
Community resources
Community resources
Jira Service Management
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Hello, Am messing around with the asset dashboard and I was wondering if the following is possible. Say I have a widget showing me the number of in stock laptops we have in a bar chart. Is it...
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Hey team, this should be working but it isn't. Any ideas why? I have set up an Assets schema that captures scheduled tasks. One of the attributes is called "Nth of the month". I have a regex express...
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Hi everyone , As admin, i'm in charge of finding to make everything work smoothly , on each of ours space. One existing automation , is to create a linked Issue (A) , and on the created one (...
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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Hello, We have customized the customer portal based on a service catalog. We have also configured the various request forms. However, the customer can only see a few fields in the portal and, more...
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currently on the Standard plan,I need to know whether it’s possible to enable the AI agent initially
I want to use AI agents to automatically handle tickets. I am currently using the Jira Service Management Standard plan. Is it possible to enable the AI agent on the Standard plan, or is an upgrade ...
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The gist is this: Employees who works with tickets can only edit and formalize tasks in the Support Review status, but I also need to prohibit editing of the "Assignee" and "Priority" fields in this ...
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🛠️ Modifying the Sleigh Mid-Flight We fixed the broken engine (Incident), and we found the root cause (Problem). Now, we need to make improvements so we can fly faster. The Scenario: ...
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🦌 Why is Rudolph Sick Again? Yesterday, we put out the fire (Incident Management). Today, we need to make sure the fire doesn't start again tomorrow. The Scenario: The sleigh broke down last y...
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I'm Trying to create a Summery of tickets by department to be sent out, But However I try to convert the smart value to text. Nothing shows up. Lookup work items -- JQL Statment return...
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One of the users of the Opsgenie Instance that I administer has changed the email address in their Atlassian Account but that change is not reflected in their Opsgenie Account. How do I resolve this?...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Contaba con la automatizacion en 3 canales y se creaba el ticket en automatico, requiero cambiar la automatizacion de proyecto
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New Admin to JSM, we have an organization of ~6K users. I have claimed the domain, and created atlassian account for all 6K staff in the organization and have an automated process to create any new ...
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I am trying to import tickets into an existing project using a CSV file. The file uploads but when i try to point to the Project that i want them imported to, i get an error saying the Project alrea...
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Since past weekend our team is no longer able to log in into our Opsgenie subscription. Probably a payment issue for the old opsgenie account - that have have tried to migrate to new license with JS...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have an Issue and I found no way to bypass this problem: I would like to restrict certain requests in the customer portal to certain customer Organizations. In theory, according what...
- Question
- cloud
- jira-cloud
- jira-service-desk
- jsm
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Hello, we had multiple canned responses in our JIRA Service Management. Everything is gone now. I try to create new one, it is possible (it wasn´t yesterday), but the old canned respo...
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I’d like to use an old key that I already deleted, because the first one was created using the wrong template, and I want to create a new one.
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I have a requirement. When I receive an email in the Jira Inbox from "test@mail.com" with the subject : Test successful for {ABC12345678} body contains : test successful for {ABC12345678}...
- Question
- automation
- cloud
- jemh
- jira
- +4 more tags...
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I made API calls for Alert endpoint and observed something. When we make LIST call for listing alerts, in the response I observed entity and description fields are not available. We need to make GET ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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My situation is almost identical to this other member's situation here (and copied below): https://community.atlassian.com/forums/Jira-questions/All-pages-under-https-id-atlassian-com-manage-pro...
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Necesito saber como hacer para que a mis clientes les llegue la encuesta de satisfacción CSAT, ya que esta habilitada la misma, pero no llega en ningún caso. Probe realizar una automatización que ...
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We’ve observed an issue with the Jira Service Management (JSM) widget on Microsoft-based and SharePoint-based products. Previously, the JSM widget was working as expected for users who embedded it ...
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We are working to set up automations to notify specific parties of tickets that have been open and stagnant for 90 and 180 days. I created the automations to the best of my knowledge but we hav...
Related collections
Atlassian Community Events
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| 23 | |
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| January 14, 2025 5:27 AM PST |