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Community resources
Jira Service Management
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We have the Scriptrunner; is ist possible with Automations or Scriptrunner?
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I am trying to add project choice field to JSM portal but it automatically makes it hidden. Is there a way to make project choice field visible to everyone?
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HI I received the below email from <noreply@po.atlassian.net> is it valid or is it a scam email? My spider senses are tingling.
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Can stakeholders also receive critical information, for example when an incident is created? Where can you see which notification you receive? How do I get there?
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Hi Jira Community, We have a technical support team that provides level 1 support for internally built applications used across our organization. When issues arise, employees submit tickets via JSM,...
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Hi everyone, We're using Jira Service Management for internal ticket handling, and I've run into a couple of issues related to Request Participants and user accounts. 1. Request...
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I had activated a notification setting and then someone had created a ticket, which then entered a workflow status where you have to approve a request. But this mail was also simply received by a sta...
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Hello, We want to manage change requests with many managerial approvals in IT. On the other hand, we will need Jira Cloud Standard licences for other projects. Approvals can be manage in Jir...
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If I want to assign Bug to new project , and Support Team is PAM , Kindly suggest new project name. Thank you
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We are building out our first few intents in Virtual service agent and I have noticed what appears to be a glaring omission from the conversation flow functionality. Maybe I am just not seeing it bu...
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Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
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I have a project in Jira Service Management and one of the fields in the form that multiple team members need to fill out is called "Product Line," where they choose one product from a drop-down menu...
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I would like the control when the field type of 'select list (cascading)' triggers? If you select the first item and click off form, it triggers and retains the value selected in the first item. I ...
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We have created 5 applications and configured in our application. Each flow has separate app along with different access and refresh token pair. When we start use flow it works for few hours it means...
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Hi Team, I have added external mail id (uscustomerservice@org.com) and made it for live and whenever out team is responding to the request we can getting response with below maild ...
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My organisation got deactivated. I cant reach out to support because every option shown says I need the service URL which I dont have coz the organisation is deleted. Can someone help with how to res...
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Hello, I am using Jira Edge Connector in an automation rule to call some remote script. I am running the script on my machine in Docker. The connectivity etc is working and I can see t...
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I was using Ops Genie in mobile to view the alerts. From yesterday onwards I am getting the below error and am not sure what's the reason behind it. Your device needs a hardware-backed keystor...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Can i List my free Cloud products on other places in addtion to Atlassian Marketplace. Or it must strictly be on the marketplace only?
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Hi everyone, I just hit a roadblock trying to set up an automation that creates a JSM issue. Maybe I'm overlooking something here, maybe someone here has an idea, how this could work. My use ...
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Hello, I am currently attempting to use Jira Automation to enable the automatic creation of Customer Request tickets (in JSM) for each of our clients based upon tickets that are create...
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When you access Jira's Epic Card, the sub-work status bar is exposed at the bottom, but the card lis
When you access Jira's Epic Card, the sub-work status bar is exposed at the bottom, but the card list is not exposed.
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Dear all Just a quick question, do you know of a method for: Me as a Customer I go to the list of requests in the customer portal and by default I have set the filter to Created By Me I wo...
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I am attempting to configure a portal that has multiple knowledge bases attached such that I can present relevant knowledge to users based on their role or department. All customers to the port...
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I want to add a custom action to alerts or alerts fitting a criteria. (Not with Opsgenie but with JSM Ops). My end goal is to have custom buttons when Atlassian ChatOps posts an Alert to a Teams Chan...
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| September 10, 2025 3:07 PM PDT |