Jira Service Management

Dears,   Is there any AI tools that can integrate with Jira for example   1- chat boots  2- auto solve tickets 3- auto reply to simmilare tickets  4- taking action to auto ...

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• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

プロジェクト管理者を変更する方法がわかりません。 私は理解していますが、プロジェクト管理者にならないとはポータルサイトを作成することはできないということです。 しかし、現在のプロジェクト管理者（社内で最も権限が高いユーザー）がユーザー設定から変更しようとしても、私をプロジェクト管理者に設定するオプションはありません、必要です。 ROVO が導入したヘルプドキュメントは古くなっていたか、リン...

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• cloud
• jira-service-management
• jira-service-management-cloud

I'm currently testing Jira Service Management Premium with the intention of rolling it out across our organization. I'm the organization admin and have full access, including a Premium trial. I've al...

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• assets
• cloud
• jira-service-management
• jira-service-management-cloud
• ticket

Good morning Atlassian Community,   Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...

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• ai
• assets
• csm
• customer-service-management
• esm
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Hi, we are going to use Email This Issue plug-in and I'm trying to find an information about mail log. Jira Cloud keeps emails in the mail log for 45 days by default and a maximum of 180 days. ...

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• cloud
• email-this-issue
• jira-cloud
• jira-service-management
• jira-service-management-cloud

Hi JSM community!   Wondering if anyone has connected the new integration between Slack and Rovo (https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/)?  If you ha...

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• cloud
• jira-service-management
• jira-service-management-cloud
• rovo
• slack

We linked Slack Chat with JSM but the JSM request types are uploaded form for users to fill out. On the Slack Chat channel when a ticket is raised, the form does not populate. Is there a way to get t...

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• cloud
• jira-service-management
• jira-service-management-cloud

We are in the process of formalizing our CMDB and Assets in JSM. For Assets we will be checking the import from InTune against what appears in JSM and the data on the assets themselves. Once that is ...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi I have a free JSM cloud plan, with only one user - myself. But when I go to the project timeline and want to filter the overview on Assignee or Reporter, it gives me options for people I have no...

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• cloud
• jira-service-management
• jira-service-management-cloud

Boa tarde, pessoal!  Estou utilizando o Jira Service para capturar e clonar tarefas nos quadros convencionais. No entanto, não consigo trocar os status automaticamente. Além disso, quando uma...

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• cloud
• cloud-automation
• jira-service-management
• jira-service-management-cloud
• jira-software

Hello community! I'm trying to add a customer's short text custom field input into an email triggered by the creation of the ticket. I've successfully added user picker and date picker inputs into ...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi  I've been searching to what the current setup would be on defining a correct api call to create a simple request in order to create a service request for my application so we can start repo...

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• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi Guys, Has anyone noticed fields getting unlinked on Jira forms without explanation? This is like the 4th time I'm witnessing this; I create a form and months later, most of the fields gets unlin...

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• cloud
• fields
• forms
• jira
• jira-service-management
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I have 2 issues here: 1. How do I make sure that both the conditions run inside the branch or how do I restructure it? 2. If my lookup has 5 issues, it is creating 5 new tickets, but I want onl...

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• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible for customers to see the attached forms in our Jira Service Management Help Center?

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• cloud
• help-center
• jira-service-management
• jira-service-management-cloud

Hi there, It seems Customers from the same Organization are able to View each other's tickets when visiting their Customer Support portal. Within Customer Permissions, we are currently using: ...

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• cloud
• jira-service-management
• jira-service-management-cloud

I created a "Shuttle" filter that allows me to have certain columns in particular before exporting issues to Excel. I then use the export with "Current fields" to export the columns I have chosen. Ho...

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• export
• issues
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
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Hi I have a pre populated JSM request page link - particularly for description to add some context/guidance to add in the description before they submit. Eg link:  https://sitename.atlas...

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• cloud
• form
• jira-service-management
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Hi there, I have set up an on-call rotation in Operations (formerly Opsgenie) within Jira Service Management (JSM). Below you can see the setup. I’ve configured my personal notification settings fo...

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• cloud
• opsgenie
• opsgenie-cloud

I am not able to connect to slack using the Channels-->Chat  When I click on Chat -->configure it asks me to allow to connect to my lack workspace. Once I click on Allow it says "somethin...

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• cloud
• jira-service-management
• jira-service-management-cloud

Initial login issues - id.atlassian.com just spinning forever  

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• cloud
• opsgenie
• opsgenie-cloud

In preparation for our migration to Jira, I updated the company settings to force login using Google. This seems to have removed my admin rights from our instance. When I log in, I have few options. ...

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• cloud
• jira-service-management
• jira-service-management-cloud

We’re trying to generate SLA reports segmented by department, but we’re unable to retrieve data for our SecOps department. Could you help us understand if there’s a configuration or filter we need to...

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• cloud
• jira-service-management
• jira-service-management-cloud

I have for 20 days now tried to do a password reset so I can update my payment method.  Never get the link. Checked spam. Called, emailed, ....no response...who can help? 

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• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

cree un grupo y lo quiero agregar para que a ese grupo se le pueda asignar un ticket pero no me aparece.. lo cree como grupo, y le asigne los roles correspondientes, le di permisos sobre le proyecto...

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• cloud
• jira-service-management
• jira-service-management-cloud