Community resources
Community resources
Community resources
Jira Service Management
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Dopo un pò che ci pensa, mi risponde: qualcosa è andato storto Grazie
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We need to change that setting and ensure that only client tickets created by them, assigned to them or reported by them across any user from that client team only should be displayed to them.
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We need to change that setting and ensure that only client tickets created by them, assigned to them or reported by them across any user from that client team only should be displayed to them.
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In Jira SM we have a project for change management and a Change issuetype. We also have a service desk project where Events issuetypes are created from monitoring tools are directed Bot...
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The current issue is that our customers are receiving too many email notifications of issues submitted - they want to be notified when there are comments or the status changes, but not for each issue...
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Hi Wondering how people handle new feature suggestions in the Jira SM portal from their customer and what ticket type they use etc. We are looking at Product discovery for the ideas and roadmaps but ...
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Hello Friends, I'm new in this Project with Jira. I'd like to have helpers. When I run the JQL and if some fields have a lot of text (for example "Comments") the ticket takes to many lines. I'd lik...
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Has anyone had much success in setting up Jira/Confluence in order to store Customer (Organization) information such as: Contract Start/End dates Main Contact Name Email Telephone Products Purc...
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This could remove the need for a manager to submit a ticket and improve the communication process.
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I have a database with the information about our teams, and need to update that to our "teams" objects in the Assets/Insight CMDB. One of the attributes is the project that the team is related to. I...
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Hi, I was wondering if there is a way to create a JQL filter that will show all tickets into our helpdesk but sort them by most recently updated for all users that have access to our helpdesk?
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I have created filters for our team and a dashboard closed by agent. I have Jan-Mar, Apr-Jun, Jul-Sept, Oct-Dec and Yearly Yearly created >= 2023-01-01 AND created <= 2023-12-31 AND project ...
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Hi I need to create a report showing percentage of assets statuses. It is rather straightforward and simple report however in the result only assets with a value in the attribute and the one...
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Hi, Is there anyway, I can clear the bounce list as a certain user is not receiving emails. Regards Adeel
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Hi Team, I have a question on the JSM Email Requests: - Will the JSM records are created when the Tokens are expired or are they queued up somewhere? - If it is queued up, where is it stored and h...
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Can I create Select List (custom field) up to 3 drop downs? Currently, Cascading select list can only accommodate 2 dropdowns. can I make it up to 3 or more? (ex. Parent -> Child ->...
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Wir haben eine neue Mitarbeiterin und sie hat eine andere Ansicht auf Projekte als Ich... Wie bekommt sie die gleiche Ansicht wie ich in Jira? Foto 1 zeigt die Ansicht, welche die neue Mitarbeiteri...
- Question
- jira-service-desk
- jira-service-management
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Hello, is it now possible to fill the organisation value based on azure active directory groups? We like to make tickets public to members within a single organisation and dont like to m...
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Hi there, Good day, I am stuck in a big process where I can't able to move further because of this task. Requirement: I need to copy the exact value from Original Estimate t...
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I am looking for a way to identify which issues have had any sort of comment or mention added to them recently. Ideally I would like this as an email notification, but also a list of issues sorted by...
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Looks like the virtual agent is currently available for users on Slack or Teams. Does that mean it's only for internal employee? Is virtual agent going to be available to external users i.e., unlicen...
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Hello! To sum up the context of this ask, I've been working on utilizing an asset database to assist a team in streamlining task creation. One aspect of this that has been a thorn in my side is wh...
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I'm having trouble with approvers in Jira Service Management. It's easy to add one approver, but what if the help desk runs 24x7? You can't just have one approver. You need more than one, obviously. ...
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I have previously sent out emails with a link to a Confluence article to our users and they were able to view it without any issues. Now when they are sent a link to a confluence article, they are b...
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Hi all, I would like to know if there is a way of making Fields of a form (which are mandatory) appear automatically in the Description box, so that team members can see a summary of the man...
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