Jira Service Management

I'm still in the early stages of setting up my company's JSD customer portal and KB.  Our goal is to encourage users to: First use the KB to try to find a solution. Failing this, to then subm...

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• jira-service-desk

This is affecting my entire team. the "Assigned to me" category shows 0, but I know I have about 10 in there.  I can confirm they are still assigned to me because I can find the tickets under t...

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• jira-service-desk

Dear All, I had configured JIRA Service Desk along with the portal last week and all was well! For some reason now, whenever I am trying to access the customer portal / help center, it shows a blank...

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• jira-service-desk

Hello there! We've been using Jira Servicedesk now for a couple of months and we've got some small issues. First and foremost, I've set up a few automation-rules, 4 to be more precise. 1. Update w...

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• jira-service-desk

Hi! I installed JIRA service desk on our server but there were some issues with it when I tried to log in. So, decided to reinstall. During second installation I noticed that Server ID is different,...

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• jira-service-desk

We have a customer with 10 members and we have provided them our portal to raise the request but the User/customer wants to see all the requests which were raised by their team members including...

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• jira-service-desk

One of our teams regularly forwards issues to third parties who we don't want to have an account on our Jira SD instance.  Currently, they will view the issue, export to Word, attach via Outloo...

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• issue
• jira-service-desk
• share

I want to hide a custom field in JSD customer portal. Is it possible to do it with the "Hide UI Element" Built-In Script, How I will find the key?

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• jira-service-desk
• scriptrunner

I'd need to export about 3k issues in jira and I was wondering if there is a way to do that(even in different excel files). PS: I have jira cloud. Thanks

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• export
• issue
• jira-service-desk

I have 2 project , i want to restricts agents to see only one project depend on group they are in.e,g Project A should be accessible to Agent A group &  Project B accessible to Agent B group.

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• jira-service-desk

Hi, I have several service requests with different workflows( different steps, app rovers, assignee, ...) What is the best way to  implement this scenario ?  1- create new request type a...

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• jira-service-desk

Hi, I created customer request type based on Service Request Issue type, but now I want to change issue type to Incident. why issue type does not edit after submit??

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• jira-service-desk

Looks like my Jira Service Desk is broken, I can't see any queue, whatever I select in Queues, I get "Get started with your first request" page, please see screen shot, thank you.  

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• jira-service-desk

{"errorMessage":"Unable to create request because of theses errors : The field 'customfield_<id>' is not valid for this request type '<requesttype> '.","i18nErrorMessage":{"i18nKey":"sd.r...

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• api
• jira-service-desk

We've just begun our transition to Jira Service Desk, and it looks like my Service Desk Team Members can't assign issues to themselves. The Issue Permissions page says that permission is given to Se...

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• jira-service-desk

Getting this error:   was expecting double-quote to start field name at [Source: org.apache.catalina.connector.CoyoteInputStream@8cc2e54; line: 1, column: 3]</message><stack-trace&g...

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• curl
• developer
• jira
• jira-service-desk
• rest-api

All,   I need urgent resolution of below issues : 1. I have 2 projects in JEERA Service Desk, a Service Desk user has been created  & added to the group. But Service desk user s...

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• jira-service-desk

Imagine a scenario where you are a JSD Agent and are supporting a number of corporate customers.  Further imagine one morning you arrive at work and suddenly within minutes 5 different Priority ...

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• jira-service-desk

My Jira´s project configuration is in fail mode, it left to create request by mail since a few weeks ago.

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• jira-service-desk
• request

I've tried /rest/servicedeskapi/info and /request. I can't seem to get the infoo it's asking for. 

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• jira-service-desk

We have multiple self-signup service desks (JSD A, JSD B and JSD C). When a customer signs up on JSD A, he will be in the project role customer i JSD A. But through the portal he has access to JSD ...

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• jira-service-desk

I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields. A...

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• jira-service-desk

Hi, is it possible to share issues with other users without the need to make a user accoung and log in?  When I try to do this, with the function "share this issue by emailing other users" they...

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• jira-service-desk

hello i `ve changed defualt language to chiness and jira softwere has been changed to chinese but the sd is still in english.  i wonder how to change language to my sd

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• jira-service-desk

I'm new to JSD so forgive me if this question seems silly. I work for a startup software company that will be supporting customers using our product in the near future.  I plan to construct a g...

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• jira-service-desk
• sla