AIOTest ERROR - We have 10 users but in AIOTest they are gettin from atlassian 11 users

[Francisco Lattaro]

Hi Atlassian Support,

We are trying to use the free version of AIO Test, which is limited to 10 users.

Our organization currently has 10 users. However, your system seems to indicate that we have 11. To resolve this, we have already deleted one user, but the issue persists.

Could you please refresh our user count from your end so we can continue using the free plan?

Thank you for your help.

Best regards,