Community resources
Community resources
Community resources
Jira Service Management
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I'm having trouble with approvers in Jira Service Management. It's easy to add one approver, but what if the help desk runs 24x7? You can't just have one approver. You need more than one, obviously. ...
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I have previously sent out emails with a link to a Confluence article to our users and they were able to view it without any issues. Now when they are sent a link to a confluence article, they are b...
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Hi all, I would like to know if there is a way of making Fields of a form (which are mandatory) appear automatically in the Description box, so that team members can see a summary of the man...
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How can I delete single or all comments from insight object using groovy script?
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When a user is submitting a Jira ticket, they receive a confirmation email with a link to the ticket to track the issue. These are CUSTOMERS and not JIRA users like myself. The link takes the custome...
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If I have multiple Opsgenie teams, is it possible to integrate each one of them with seperate sns topics or are we restricted to a single sns topic? Scenario: Cloudwatch alarms 1, 2, and 3 s...
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Hi Community, I want to do Auto assigning of issues to different users based on Single select Two cascading field values. Is there any way to do it from Jira Automation or from Scriptrunner plugin.&...
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Since merging our legacy Opsgenie account with our Enterprise JSM, we've noticed a new toggle in General&Settings: HIPAA Compliance - send compliant Opsgenie notifications to your users. Currentl...
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We have recently migrated over from JIRA server to JIRA cloud, and an import from CSV function that we used to build tickets with now no longer works as the descriptions get all messed up. Here is a...
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Hi all! I'm setting up automation in a project for different issue types. We have a basic type of task in which specialists solve applicants' questions. We want to set up automation for a different...
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Hi all! Help me solve the problem please. I'm setting up automation. Related task: When an author or approver writes a comment to a task via mail or portal, and the task status was “Closed,” the ...
- Question
- jira-service-management
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Como vincular as organizações de um projeto service desk a todos os demais projetos, como por exemplo nos projetos de gerenciamento de software, entre outros.
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- cloud
- jira-service-management-cloud
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What's the best way to accomplish this? I added an Owner field which can be set to any user but it sits at the bottom of the attribute details and it doesn't appear I can drag it above the standard f...
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Hi Guys, We are a manufacturing company that is expanding quickly. We build basically arcade/simulator machines and then sell them to different centers. I'm running a trial of Jira ...
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Is it possible, under one Atlassian account to create second "space"/"project" in OpsGenie or its 1 opsgenie per license/plan?
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Field in Issue type is "Details" when creating a ticket but in User interface, its showing Shipping address. what settings should I change so that it appears details on both places?
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Hello, When adding a phone number to the 'Voice' section within the notifications, we are getting this when attempting to test... Ch1-21216 Account not allowed to call phone number ...
- Question
- opsgenie
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We have deleted several objects and schemas from the assets via API, is there a way to recover them? Is there any backup?
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I have recently upgraded JSM from 9.0.0 to 9.10.1, following the upgrade I noticed the calendar field selection now has a confirm button. But now when in the view/edit screen of an issue...
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Hey 👋, in an automation, in which we create software projects automatically, I want to add the members of a specific group to be the project admins. It already works, when parsing the given users ...
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Hi all, I'm currently trying to setup an automation that allows me to populate the Assignee field with the entry in Asset object field. I have 2 Asset object fields, one called Assigned agent and t...
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is there a way to define "cf[10086]" as difficulty? it would make searching easier thanks in advance!
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Hi I can see there are connections to link Jira Service management to Teams/Slack are there any plans to link to Google Chat in the pipeline?. Or any instructions on how to do this? Thanks ...
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Hey all, we are using customer portals to handle requests from customers. Each portal is supposed to show a certain text. Unfortunately, in most browsers and on most accounts, this text does not sho...
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Hi all, Our project is nearing project key XYZ-99999. Will it go beyond the 99999 sequence? Is the project key (number) sequence have a limit? Regards,
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