Community resources
Community resources
Community resources
Jira Service Management
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Hi. After a recent upgrade of Jira, Email this Issue plugin has stopped using its classic email handlers and are now using Next Gen handlers. We have set up the email connection successfully, but I ...
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Hi Team, We have a small issue and it is about the warning content. Is there any possibilities to change it if possible. By Project we had set an validator for choosing only the present and fut...
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How do I access Primary Incident using automation? I have created automation that creates a PIR after an incident has been closed. I need to know how to to update the primary incident on the PIR so t...
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My clients used to be able to edit their incidents state (eg. from open to canceled) in the customer portal. Now, without having changed anything, there is no such an option. How can I revert that? ...
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Hi @AlL, from the API documentation I can see that I can add users to an Organization by adding the accountIds of the users to the organizationId. But there seems to be no way of add...
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Jira Service Management is used not just for ITSM but for non-IT use cases as well. One that is gaining adoption is Human Resources (HR) Service Management. Recently we had an implementation whe...
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For some reason Atlassian has decided to not translate all system field names. One in particular that "bugs" us is the system field "Assignee". If you (Atlassian) will not translate this field name y...
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Where i can Find Correct Documentation or procedure For Project Creation Through REST API in Jira any POC
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We have our system setup to only allow tickets for registered users and those are pulled from Active Directory. Anyone without an account that emails in will not create a ticket and the message "Sign...
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Hi Team, I duplicated an existing workflow to assigned it to a new ticket category. The existing workflow assign automatically the request to my supervisor for approval, when I duplic...
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Goodmorning, Within our project team we are using the timeline and board to visualize and plan our projects. We only see the EPIC projects on our timeline, which is great. However, we want to make ...
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Hello, my project has custom field "Template Name" text field I want show count statistic of unique text content how to implement this?
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Estou estudando pemissões e li sobre permissões para clientes no Jira Service. Minha questão é a seguinte: minha organização vai prestar serviço voluntário para um associação sem fins lucrativos (ONG...
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Hello Community, We are using Data center. I have a quetsion reg jira proforma forms. I've tested copying over HTML strings in forms(Inside normal description field) and it does not seem...
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If we create another JIRA database for Consulting Projects (e.g., copy of Client JIRA), can we exalate that as well with internal JIRA? Basically, two different JIRAs interacting with the internal JI...
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Hello Team, I received that message on last saturday Quentin Miras's account will be permanently deleted soon Hi Danielle Dakaud, The Atlassian account for Quentin Miras (quentin....
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When I tried to cresate new team like below, an error message poped up. I don't understand what it means, Could you tell me what i should do?
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I create a label, then add on pages needed when I search by label, tool only show a page added, other pages can't show or when I click on this label at a page, tool inform "There are no pages...
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There are scenarios where Business Owners are Reporting Manager. Can we merge these approvals so that same person doesn't receive multiple approval request for same case. how to resolve it?
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JIRA Mobile App, Unable to acces. There is nothing in this portal. The request type you are trying to view does not exist. View other portals. How can we access?
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For a single alert we are getting multiple escalation calls by saying “alert is acknowledged, alert can’t be acknowledged.”
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- opsgenie
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I have a requirement to create Request Type for a JSM Portal in which the user can select multiple Objects and for each one, I need to allow them to select an Object to link to it. For example...
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Good day everyone, I trust that all is well Being in charge of our support teams processes, I want to ensure that we also take security seriously when it comes to users ...
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Hi, Using Jira service desk on-prem, I try to create a trigger to copy issue attachment during workflow transition , to the local path of the Jira server. Any Idea ?
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Hi All! I'd like to get an advice on an off issue I am dealing with. By my workflow and automations, a Project manager should receive an email right after the ticket is created and the status of th...
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