Community resources
Community resources
Jira Service Management
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Hi All, I'm new to Atlassian and needed help in adding a new feature to the existing feature of Jira. Like, for creating a new issue we need to enter the basic details in the create screen ...
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Hi Team, Actually we have a new issue forming up and tried some solutions, buts not getting success. Problem: We have created a Project in JSM and created some request types for Customer Por...
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Does anybody have any experience or suggestions regarding using Jira to manage customer incident communications, for example can Jira be integrated with Salesforce, Gmail or MailChimp The goal is th...
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Hi all, I have a question about logging into the customer portal of Jira Service Management. Does anyone know whether portal-only customers (i.e. those without an Atlassian account) will still be a...
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I have a task in JIRA that was added to a sprint already in the Done status (the farthest right column), and it didn't transition to any other statuses during the sprint. According to my un...
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Hola, estoy intentando hacer una configuración un poco más llamativa en mi centro de ayuda. El logo ya sé que no hay manera de aumentarlo, se ve muy chico. Los mensajes de bienvenida los modifiqué pe...
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Apps like Heroku and Fivetran don't support rich alerting through the Opsgenie API. Instead, they send emails. Is there a way to parse the subject lines of an email using a regex and extr...
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I created a custom workflow for one of my projects. I noticed that when I change the status from In Process to Resolved, it no longer allows me to mark it done and does not allow me to make comments ...
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Hi, Can someone tell me how I will know that this feature is deployed for my environment, please?
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Why do subtasks have a Reply to customer tab if customers don't receive notifications from subtasks?
I have a JSM project My project has sub tasks Why does the subtask have a tab called Reply to Customer if we can't reply to customer from subtasks. Its very confusing for users Can we hide the Re...
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Cada vez que le respondo un ticket en la mesa de ayuda, no le llegan mis respuestas al cliente, por lo que tengo que llamarlo
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Hello everyone, everything good? In need of support, we are using the enterprise license and need to create a sandbox environment. However, it is not included in the Atlassian administration under P...
- Question
- opsgenie
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Hello, we are trying to figure out what the reports can pull exactly. We are needing more information from these reports than what they give. For example, we need to see how many Requests our technic...
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Hi, Atlassian recently announced that organizations can have custom domains for their JSM help center. Most of our help center customers have bookmarked the existing URL. If we change the URL, will...
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Hey, guys! I'm trying to clone and synchronize linked problems of the "Clone" type, using automations, but after testing the rule I created, it returns an error as if there were no linked pr...
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Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins ...
- Article
- jira-service-management
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I need help to create a form on Jira using segment "end/star" However, I don't know how they work. How many segments can be used ? Does the "end" part has any sense?
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I'd like to find where I can easily access settings at the organization and site levels. This currently does not appear to be a very straightforward thing to achieve without a lot of clicking around....
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How do I change the icons on each Jira Service Management site we have? I've looked all over the place and cannot find matching icons. There are icons that can be changed on Projects within Jira, bu...
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Background: Opsgenie Integration Type = Dynatrace Webhook (Dynatrace V2) , Opsgenie Plan = part of a JSM Premium Plan Dynatrace Tags are not being added to my alert when it is created in ...
- Question
- opsgenie
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Hi, I'm trying to create a rule (in the automation section) to add a comment when an issue is created and it has a specific status (Needs more info): The problem is when I create a problem and ...
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When our customer list their issues on Service Desk and use Open Requests filter, they see other status (closed, completed). Is there a bug or anything?
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Need to produce a report of the ticket approved during the week. Possible?
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Hi all, I am trying to use Assets to store the Employees and the relations between them. I would like to display the relations between Employees just like in a usual Organizational Chart, but I can...
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Hi all, i created an automation rule to add request participants when certain users create an issue. Scenario 1 - If user A creates an issue and cc's user B and C, support A should ...
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| September 4, 2025 1:00 PM PDT |