Community resources
Community resources
Community resources
Jira Service Management
-
I want to send an email to issue assignee using automation. I'm looking for any documentation that would help, but most of them are using cloud. I'm looking how to get an assignee email from issue.&n...
-
Hi, I want to add all new users in jira-servicemanagement-customers. is there any way to automate this process?
-
I hope to be able to change the email subject so that different types of notifications can be differentiated from the subject itself.
-
Hi Everyone! Need help on something. is there a way to show the Running time on a custom field? Management wants to show the running time in the customfield. Note: SLA is currently turned off as per...
-
Hi all, I created a custom field (Functional area) for our incident and SR issue types. Under the Project settings > Request types > Request form, I can add the Functional area field. But in t...
-
We have migrated all of our teams from various ticketing systems to JSM. For internal folks who are coming to the JSM portal to enter tickets if the team name they are looking for is alphabetic...
-
Hey folks, Here is my use case: JSM Project - RM JIRA Cloud project - DEV I have a service desk project (say RM) which is used to raise deployment request. Since we can't use linked issue...
-
Hi, I would like to know what Opsgenie integration can be used with Eventbridge input transformer. Currently using incoming SNS integration, when the alert is triggered, nothing found in the Opsgeni...
- Question
- opsgenie
-
Hello Atlassian Community! I recently created 2 projects: a service project which captures requests/issues submitted via the portal. And the other is a software project which has the kanban board we...
-
Is there a way to have a rule applied to a team where we can define what kind of notification occurs based on its priority? For example, if we get a P3 alarm I don't want notification to go above an...
- Question
- opsgenie
-
I'd like to add a field to this email. This doesnt appear to be an email automation i created, but the base notification from what i can tell. Im attempting to add location to this email.
-
I am no longer able to complete a Sprint on a board that includes my Service Desk (JSM) stories. This is a recent issue since we've been using a Sprint Board that pulls in issues from both jira and J...
-
I'm trying to setup an automation that runs when an issue is created that adds additional Asset Objects to an existing Custom Field if the field contains a specific Object. For simplicity: Ticket C...
-
Hi, I need help. I am looking to update a field on the Agent view based on a custom field value selected by the customer when issue is submitted. Prioritization is a custom field ...
-
added my team of 3 as users and then added them as admins but when they click on the mailed invite and log in they cannot see the all open tickets etc... like the project admin can. I have set ...
-
Our scenario is as follows: 1. A ticket in a particular project and with a particular request type gets opened. 2. An automation creates some subtasks. 3. In the process of an agent executing one ...
-
Hi, I am looking to exclude one creator from a que in Jira. We have an RMM software that emails the Jira Service Desk creating tickets for things like low disk space on machines. These tickets then ...
-
Hi, I need help to see the users that have solved an issue, this is the query I am trying to execute but It isn´t working, could you help me please? thanks in advance status = Closed and re...
-
We have a SLA that stops on three status transitions and and a set field Resolution. Wenn manually the ticket is resolved (by transition to the status "Resolved") the resolution time/date is taken ov...
-
Hi everyone. We use SAFe and we struggle on some corporate process and policy constrains due to which we have to have one User Story in one board under a different project and a copy of it in our pr...
-
Hi I have been trying to piece-together our Sandbox JSM Cloud and Assets environment following a clone from the Production system. As people may know, this is not as straightforward as it should be!...
-
We have a field with the functionality of filter by previous field of the object. It's works fine if I select only one value on field: Cliente. with the IQL: Cliente IN (${Cliente}) The...
-
I would like to inquire if it is feasible to automate the process of writing the value of the "owner" field in the AssetsObject into the issue custom field with the name "app" through an automated fu...
-
Hello Everyone Has anyone experience that JSM changes random requests from their original request type to the one that appears first in the list of request types? For example I have this re...
-
Hello, I use Jira Cloud plug-in to create new issues, however at this stage the list of accounts is unsorted and has no search bar. Only after saving an issue the list works fine, but it adds ...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |