Clear Bounce List

[Adeel Arshad]

Hi,

Is there anyway, I can clear the bounce list as a certain user is not receiving emails.

Regards

Adeel

[Sushant Verma]

Hi @Adeel Arshad 

Welcome to the community!

Hope below doc will help you.

https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html

Regards,
Sushant Verma

[Adeel Arshad]

Hi Sushant,

I appreciate your prompt response.

An email sent to the support email address can actually be used to create a ticket. However, the customer is unable to receive the reply email when the Jira User Agent tries to respond to them.

I requested Jira Support that the customer's email be removed from the suppression list.

Regards
Adeel Arshad

[Sushant Verma]

@Adeel Arshad Great. Hope they will help you :)

Regards,
Sushant Verma

[Tolga Cakular]

Hi, Besides clearing the suppression list, it's worth checking if those email addresses are actually valid in the first place. Running your customer emails through an https://clearbounce.net can help identify invalid addresses before they bounce in JSM — especially useful when importing contacts in bulk.