Unable to see Cleart Alert action when using Global automation (JIRA)

[Aravind_Chandran]

Requirement: Use JSM automation to create an alert once incident/workitem is created.

I am trying to create an automation to create alert once an incident/workitem is created in JSM. I am able to use trigger as "Workitem created" and also i can filter it using condition, but I am unable to use action type "Create Alert" in my automation. Can any one help me understand what could be the reason and how to solve this?

Checks made: I have already enabled on-call and alerts in my project feature settings.

[Hari Krishna]

Hi @Aravind_Chandran ,

The “Create Alert” action is not available in Global Automation.
This action is only supported in Project-level automation for Jira Service Management projects that have Operations / Alerting (formerly Opsgenie) enabled.

Even if on-call and alerts are enabled at the project level:

Global automation rules will not show “Create Alert”

This is by design, not a permission issue

To resolve this:

Create the automation rule inside the JSM project (Project settings → Automation)

Use the same trigger (Work item created / Incident created)

You will then see Create Alert as an available action

Also make sure:

Your JSM plan includes Operations / Alerting

You have permission to manage project automation