Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have activated time tracking after almost every transition in my screen mask. So when I change the status, a screen opens and you are supposed to enter the time you have used there. However...
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Hello community, Tried and search for the below question but for some reason i am lost and looking for someone to point me in the right direction. We are starting to use jira service management but...
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...loneIssue.FIELD_SELECTED_FIELDS) : null, // clone all the fields (CloneIssue.SKIP_EPIC_LINKS) : "true", &n...
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Is there a way to add the customer name/company name when created a support ticket. Pretty much I want to have the name of the company who is having the issue. I currently don't se...
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Issue I have written table within my Send email component.. My Table renders absolutely fine. Now, I am trying to add Incremented Serial numbers to each row of my table. But I am not able to do that...
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Issue I have written table within my Send email component.. My Table renders absolutely fine. Now, I am trying to add Incremented Serial numbers to each row of my table. But I am not able to do that...
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Hi , I have created automation flow like- 1. Manually trigger from alert 2. Fill values in input form 3. Lookup table contains key-values for team name & team owner . 4. log pr...
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Hello, is there a option to manage Portal Users. So see which useres are registrated for which project and which user can see which project? kind regards
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Hello everyone, I have an app with a request form, when my users send a request, JSM is creating the request with my app as the "Reporter". I need the reporter to be the email of the user which is ...
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This question concerns JSM Data Center (not Cloud). I am looking for a feature for Asset Object Attributes equivalent to Scripted Fields feature for issues. Ideally, as with scripted fields,...
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We have a user who has optimal call reception settings on their mobile phone, but the call doesn't arrive when an alert is generated. It looks fine in the logs, but it doesn't arrive on the phone. ...
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- cloud
- opsgenie
- opsgenie-cloud
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Hey there, we migrated in October and March 1 lost access to Opsgenie. The team had been primarily working out of Opsgenie because there is no Ops interface in Jira. Its so siloed down to the teams t...
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Hello, I am trying to figure out the most logical way to create a recruitment process in our JSM project. The process starts with a manager submitting a service request for a job requisition...
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At my company we can't add external Marketplace apps. But in JSM I saw there is already a Report feature. Is it possibel to add a metric how long a issue was in a given status and have that reflected...
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Hi all, We have enabled customers to also create their own accounts in our JSM Project. Now when an Agent creates a ticket for a customer using jira UI within the JSM project, a create screen shows...
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In Opsgenie, we have setup integration that contains ***@opsgenie.net domain. Since Opsgenie is going away, do I need to update all my email integration from the old domain to the new ****...
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Hello, I have several objects with assets in them. Now I have built a rule, but it only becomes active when an asset is updated. How can I update all my affected assets at once without going into eac...
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I want that when the user clicks on "Add Row" button they should be able to add another row where they can select Product/Configuration/Quantity.
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Hello I have a colleague who created an instance to test JIRA. Then we installed ATLASSIAN GUARD for SSO. It worked well and we recovered the information and users concerned. But we found that there...
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there is a way to search multiple values on JQL on a field having ~ like for example Text ~ "hello" but without using the OR, and just display everything in one sentence? like Text ~...
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Hi everyone, I'm encountering the following error in Jira Cloud (company-managed project): "Transition failed: Action 9 is invalid" I’m not sure why this is happening. The last thing I was ...
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Hi! Do you know whether it's possible to connect more than one Assets Discovery Collector to a single Jira Service Management Cloud instance? Thanks!
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Hello, I just want to know how it is possible to change for example the decscription in the portal. I only can see the tickets but a customer wants to change a field after the creation. kind ...
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In JIRA SD, the ticket description has an HTML table in that there is a phone number . I wanted to extract that and update it in the "User Phone Number" field using the automation rule below. But it...
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Hi Team, we are working in 16x6 shift and want to setup the SLAs for acknowledge, resolution and response please guide us for changing it for the same
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