Community resources
Community resources
Community resources
Jira Service Management
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Remove a customer from an organization | Jira Service Management Cloud | Atlassian Support I want to remove a Customer from an organization. But we can't find the option, we can't follow the instru...
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I do have a JSM team managed project and made an automation so that when a work item is created and it equals a specific request type, it should be assigned to a specifc user. But it stays unassigne...
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I'm a JSM admin for a project. I've set up a help center where customers can create IT support tickets. The problem is whenever the ticket is picked up and updated, the customers are not updated. I'v...
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Hi Team, I have a question regarding the database table where SLA values are stored. Based on available information, SLA data appears to be stored in the table AO_54307E_SLAAUDITLOG . Would it be ...
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I have discovered the following box at our service desk and we don't know where it comes from, can it be switched off? What does it actually do? When I say “Share with nobody” or “Share with organiz...
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I am missing two pages in this view and I don't know where they are hiding. Where could you look them up?
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We have several documents and each document refers to several assets. It would not be a good idea to upload each document as an attachment to the assets, that would be quite tedious. So do you have ...
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Hello, I've just spent the best part of 3 hours, chasing my tail, so I thought I'd be vunerable so that others save time. My emails for Approvals, where not being sent, even though on the ticket,...
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I need help with Jira settings and configuration so that Tripleten.teams.com can have access to projects I'm working on.
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Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in ...
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Issue ID for Atlassian use: 71f32b8034a64979a9c48ba2ca548c4c
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I'm working with Jira Data Center 9.12.x. I have created Asset objects. I have added an Asset Custom Field to my issue with the field configured to allow selection of only one object from the list....
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I would like to grant permissions to a project admin to manage the Request Types available in a specific project.
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Queues are an awesome tool in JSM projects and now they are buried and awkward to find In the old UI, when you were in your JSM project, queues were handy and quick on the left nav at the top. Now, ...
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Hola buenas tardes necesito traducir un campo personalizado pero no solo el nombre y la descripción también las opciones del mismo campo ejemplo: Tengo una lista desplegable y necesito que esté cómo ...
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I'm trying to add new users to Projects but I dont have Project settings area. How do I get this
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Im trying to give access to a team member to add/link an email channel into a JSM portal. The user has adminsiter project permission, but when attempting to add the emai,l the user is receiving an er...
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Hi all, I am currently using a Jira Serice Desk project with several email addresses to allow our partner's customers to create issues on our side. xxxx.partner@jira.net yyyy.partner@jira.net Eac...
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Is it possible to have include that you need to provide a comment / reason for transitioning a story in a certain status back to a previous one? For context, we have an integration with Solution Man...
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...n the alert? receivers: - name: default email_configs: - to: '{{ .GroupLabels.support_contacts }}' send_resolved: true - name: opsgenie_receiver o...
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- cloud
- opsgenie
- opsgenie-cloud
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I created a service project - an IT service management program and I need to add my customers to the project so they can report bugs. The documents say to add a customers go to customers but I ...
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Hello, I currently have an automation that automatically adds a non-JSM agent(manager) as a REQUEST Participant to view a ticket that is created. That worked perfectly. Automation is t...
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Hi Automation folks I have created the following automation rule, and cannot seem to get it to work. I am thinking it has to do with the formatting of the form date but unsure. I've tried a lot of di...
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Hi, how can my app get organization ID of a Jira cloud to work with the teams public API? Is there an API that will return the current organization id for the Jira? Thanks
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...alled Available for request and Approval Required, as well as a "person selector" field for Approver Name. - If Available for Request is True then the application is included in the l...
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| July 29, 2025 5:22 PM PDT |