Recommended Plug ins/Add ins for making Dashboards reporting.

[Raheem Pillay]

Hello,

We are exploring dashboards and reporting in JSM for Service Desk reporting and can see we will most likely need to consider getting another Add in from the marketplace to help with this as the native tools in JSM are a bit limited.

Was just looking to see if anyone have any good recommendations around which add in to get, I see a few options on the marketplace and was wondering if any have anyone good recommendations to share.

Thanks in advance :) 

[Rahul_RVS]

Hi Raheem,

Based on your use cases there are multiple plugins available in the marketplace.

I can suggest couple from my company.

Time in Status Reports 

With this app you generate time in each workflow status for multiple issues with multiple filter and grouping options. Also we recently upgraded the app to include SLA report gadget as shown below.

Another option from our app stack is

Dashboard Charts for Jira

This app helps to create custom charts packed with interactive charts, gadgets, and reports to track progress, and key metrics in real time. 

Do give a try based on your needs

Disclaimer : I am part of the app team for these add-ons

[Mariia_Domska_SaaSJet]

hi, @Raheem Pillay  I'm Mariia from SaaSJet. Nice to meet you.

You’re absolutely right. The native reporting in JSM is pretty limited if you need more than just basic metrics, so a lot of teams use a Marketplace app for Service Desk reporting. There are a few popular options depending on what you need, like SLA reporting, time tracking, or advanced charts.

If you want the most flexibility, you might want to check out No-Code Apps Creator for Jira.

This is an AI-powered app my team developed. It lets you create custom dashboards and reports by describing what you need in plain English via AI chat. You don’t have to fit your process into a set report—you can build something that matches your Service Desk workflows, KPIs, and teams.

This approach works especially well if any of these apply:

• you have custom fields or unique processes
• you want cross-project or cross-queue views
• standard JSM gadgets don’t tell the full story

It’s a flexible choice if you want something custom without a lot of setup or coding.

Hope that helps!

[Dave Mathijs]

Hi Raheem,

Please note that Atlassian currently has an EAP on their Dashboards Platform App in Home.

Also have a look at the available Documentation: Build dashboards to track work across Atlassian apps

There are groups, segments, metrics and widgets available for:

• Goals
• DevOps
• Jira family of apps
• Jira Service Management

[Birkan Yildiz _OBSS_]

Hello @Raheem Pillay 

 You are absolutely right. Native JSM gadgets are often limited to basic counts or simple lists. When you want to visualize detailed process metrics or performance trends on a dashboard, you usually need a dedicated app.

Full disclosure, I'm on the team that makes Timepiece - Time in Status for Jira, and we designed our dashboard integration specifically for flexibility.

Here is how Timepiece handles dashboard reporting differently:

The "Universal" Gadget: Instead of cluttering your list with dozens of different gadget types, Timepiece provides a single, powerful gadget. You simply build and save your report once (e.g., a complex "Lead Time" report with custom calendars), and then load that Saved Report directly into the gadget.

Flexible Visualizations: You aren't stuck with just one view. Inside the gadget, you can choose to display your data as a Data Table for detail, or visualize it instantly as a Pie, Bar, or Line chart.

Live Monitoring: Because the gadget loads your saved configuration, you can turn your dashboard into a live monitor for critical KPIs like Cycle Time, and Assignee Workload, or reports like  Time to Resolution, Time to First Response, without having to reconfigure reports every time.

To learn how to spot bottlenecks and improve efficiency with Timepiece, you can read this Atlassian Community article, too. 

You can check Timepiece on the Atlassian Marketplace. Hope this helps you build the dashboard you need!

[Dean Stearn]

Hi @Raheem Pillay 

You don't actually mention what you are trying to achieve.

Out of the box dashboards can be limiting, however Atlassian also have Analytics that allow you to build bespoke dashboards. If you are familiar with SQL (or not), there is plenty help on this forum on how to use it.

At our company, we have invested more time in this area and are now producing some deep insights into our ticket data as well as assets. 

What to suggest, all depends on your need, there are some good add-ons out there, but cost money, or alternatives as suggested by David Nickell.

thanks

Dean

[Gorka Puente _Appfire_]

Hi @Raheem Pillay ,

This is Gorka, Director of Product Management at Appfire. Native Jira offers limited reporting options. In Appfire, we're the vendors of Dashboard Hub, with this app you can easily create and share detailed Service Management reports via the JSM Customer Portal (documentation ref):

• Share dashboards without extra licensing: Customers and organizations can view dashboards without needing an extra JSM license.
• Apply multiple filters and content restrictions: Customize the dashboard so that each customer only sees data relevant to their organization.
• Control access and link behavior: Fine-tune permissions and how issue links behave (redirecting users appropriately).

You can check out the following sample dashboard, the experience would be the same but through the Customer Portal.

So your customers will be able to access through the "Dashboard Hub" link in the Customer Portal:

Hope you like it and happy to help further if you have any questions!

[David Nickell]

REST API + PowerBI = Unlimited Reporting Power.

The REST APIS are free.   I happen to be a Microsoft guy so I use PowerBI for reporting and (as needed) I may use Excel for extracting data.

https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/

I know there are limitations to the way I choose to do it ....

• I'm already well versed in PowerBI
• Reporting "Outside" of the Atlassian UI is okay because there is a subset of users who need my reports.

The upside is there is no plugin cost.  Even if you don't like Power BI ... I recommend you look at the REST Documentation here and plug a few endpoints into your browser like these just to get a feel for what is possible

Requests	https://splitdimedata.atlassian.net/rest/servicedeskapi/request
Portals	https://ecosystem.atlassian.net/rest/servicedeskapi/servicedesk
Organizartions	https://ecosystem.atlassian.net/rest/servicedeskapi/organization