SCCM integration with Assets in Jira Service Management Cloud – Is there any official roadmap or doc

[gollapudi sidhvi]

Hi Everyone,

I’m looking for official documentation or an end-to-end roadmap for integrating SCCM (Microsoft System Center Configuration Manager) with Assets in Jira Service Management Cloud.

Most of the documentation and examples I’ve found so far are focused on JSM Data Center, particularly around direct database or discovery integrations.

For JSM Cloud, what is the recommended or supported approach to bring SCCM device data into Assets?

REST API–based integration

CSV/JSON imports

External import tools

Marketplace apps

Any Cloud-specific guidance, best practices, or real-world implementation details would be very helpful.

Thanks in advance for any pointers or references from the community.

[Dirk Ronsmans]

@gollapudi sidhvi ,

For Cloud the native solution is to use Assets Data Manager. It's a fairly new acquisition which acts as an ETL tool.

SCCM -> Assets Data Manager -> Assets

Several adapters can be used to connect to multiple sources, one being SCCM.

https://support.atlassian.com/assets/docs/data-manager-sccm-adapter/

I suggest reading up the general documentation https://support.atlassian.com/assets/docs/connect-cleanse-reconcile-data-with-assets-data-manager/ and the documentation of the specific adapter.

If the SCCM adapter does not provide sufficient information, you can alwasy use the SQL adapter and write your own query towards the SCCM database.