Community resources
Community resources
Community resources
Jira Service Management
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Please help, I've tried everything
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I plan to allow our Bus System Admins to add and update their own Config Items in the CMDB (in Assets). However, I want to require some fields and also limit the available options on certain fi...
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Hi, We have a variety of jsm integrations with our product and for the last week we have been receiving errors relevant to a missing property/attribute from the json response of the followin...
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My team comments on the tickets to ask update from Dev team. I need to track and have real-time picture of how many tickets they have taken update or have missed. Kindly suggest the best solution / a...
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Hi! I´m working on an automation to edit a field in my created tickets, but when I select the "Edit object" action and try to choose the attributes doesn´t work, shows a loading symbol and stays the...
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Hi, I wanted to know if there is an option by which customers can see similar tickets when they try to raise a new ticket via the JSM portal. Thanks
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Hello I've accessed our management service after a few days of no use; I realize the new look has gone live. However I now see no way to create an entry on our assets listing. As you can see from th...
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I'm trying to import list of organizations from CSV file into JSM project. Unfortunately import ends with error message "We couldn’t start your import. Make sure your file has a column with "Organiza...
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Things I've tried is creating an open confluence page that allows anyone to access articles. Within an article is a Jira work item that shows the queue. However, upon opening that article in a non-lo...
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As per this documentation Override an on-call schedule | Jira Service Management Cloud | Atlassian Support that should work for non-admin members according to the documentation but I'm not able to ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We use refined for our front-end portal and also use the chat for jsm addon. We have embedded the chat widget in the refined portal but when a user sees the chat widget it asks them to login. We use ...
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Why were all my JSM users placed in a default group overnight that defaults to Agent license and I cannot remove that as the default. Most of our users should NOT be agents. Can someone help explain ...
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Hello, so here are my 2 questions: How do you know if you have access to the open beta? The Data Manager is for the assets. Can you also save asset filters with this manager? So that you can acces...
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Data Manager Adapters are giving this error Sorry, there was an error. Database version control error. Host can't be null Is there an issue with Data Manager? Thanks
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A former group in Entra is deleted in Entra and removed as synced group in Enterprise application in Entra. The group still appears in atlassian and shows as managed, and can't be deleted.
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My company have different projects in JSM and each project have different workflows defined by different issue types. Is it possible to have multiple Kanban boards for each issue type in Jira Serv...
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Hello, Where i can find "customer" section in project?? I only see "Costumer notification".
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Hello, Recently, I found a new function in the Due Date field. What are some real-life examples of using the Due Date "Set to recur"? I can't find any documentation about this feature online.
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Hi everybody, I currently have an issue when adding an attachment to an asset object via REST API. I get a 401 error every time I try to get an attachment from an object, or add a new one with a mes...
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How can i make the whole email conversion in one thread, and it must be under the first email that triggered the ticket creation Currently for us, when a customer raises a ticket through ema...
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Hi all I need to be able to add tables and screenshots into rich text fields in forms in JSM. But I can only add tables into jira rich text fields, and they do not allow to add screenshots from th...
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Hi Everyone, Please help to check this automation rule (attached image) I want to build the automation rule that the ticket status will auto change to Resolved after 24h Pending. If the sta...
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Atlassian is a new platform for us. How to request and create a team-managed project to manage my teamwork.
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I am currently using the department Jira licence and cannot access Knowledge Base on any of the current service projects. Do I need a premium licence or personal JIRA licence to have access to...
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I am trying to provide access for a customer (specific email address) to access the JSM customer portal for a service project. I have added the customer's email to the relevant customer organisation...
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