“How can I disable automatic emoji insertion (like 💗 pink heart emoji) when typing colons in Jira C

[Pink heart emoji]

I am using Jira Service Management Cloud and often need to type text with colons, brackets, or parentheses in comments and descriptions. Currently, the editor automatically converts certain colon patterns into emojis, including the 💗 pink heart emoji. This can be disruptive when documenting technical issues or writing code snippets.

I would like to know if there is:

• An admin-level option per project to disable this automatic emoji conversion

• Or a user-level option per issue to temporarily disable it

Previous threads (like JRA-18566 and JRA-23620) mention similar issues, but either they were closed or insufficient solutions were suggested. Any advice, workarounds, or updates from Atlassian would be highly appreciated.

[Jeroen Poismans]

Hi,

There currently isn't an option in Jira to disable the automatic substitution unfortunately. The tickets you are referring to are for Server/DC, but there is also a (long-standing) suggestion/request to include this for Cloud which you can upvote.

Good news, it appears to be In Progress :-)

https://jira.atlassian.com/browse/JRACLOUD-39164

[Tomislav Tobijas]

Hi @Pink heart emoji ,

Yeah... There's no option to disable this on a global or personal level. The only thing you could do is to use Ctrl+Z (on Windows) immediately after an emoji is auto-inserted to undo the conversion.
In Confluence, there's this account configuration you could use, but in Jira apps, there isn't something like that 😕

If someone has found a workaround for this, feel free to chime in.

Cheers,
Tobi