Community resources
Community resources
Community resources
Jira Service Management
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Hello, I would like to kindly ask for a more detailed explanation of what exactly will be affected in my Jira Service Management project with the upcoming changes moving features from the Standard t...
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Hello Team, We have a requirement to add a group as Request Participants in Jira Service Management. The expected behavior is: Whenever a ticket is created with a specific group selected, all me...
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What are the recommendations for the following scenario? An after-sales support team uses a JSM project to handle support cases submitted by customers. Often, the team needs to gather additional inf...
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Hi, community! Please help me find answer to two of these questions: 1. Is it possible for the project customer organization members not to receive all the notifications when a new ticket i...
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Hi, We are running Jira Service Management in a cluster of two VMs with a PostgreSQL database in the production and acceptance (AQ) environments. We would like to perform a refresh of the acceptance...
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I have Zabbix with Ops genie. When a node is down, it raises P2 alert. I want to make an alert policy that triggers P1 alert if multiple nodes down P2 comes at the same time. Maybe with in 5 mins or ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- zabbix
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Hi, I'm a bit puzzled. I followed this guide https://confluence.atlassian.com/cloudkb/configure-saml-single-sign-on-for-portal-only-customers-with-entra-id-formerly-known-as-azure-ad-1541081409...
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Hi, Since old services are deprecated, I'm getting issues while using the new ones. Firstly, the old ones used to give me total no. of records fetched through maxresult & startAt parameters. T...
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Gadget or filter to view subtasks assigned to another user where I am the assignee on the story Jira
I am trying to determine if there is a way in which I can include a gadget or filter onto my dashboard so that I can view all subtasks that are listed under each of story where I am the assignee. The...
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I have to open the opsgenie app on my iphone 12 and manually refersh the app in order to receive alerts from our opsgenie server. I have reinstalled teh app on my phone, checked nottification ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I’m running into a problem deleting a work type in a JWM team-managed project. When I try to delete the work type, Jira blocks me with the message: “You can’t delete this work type because ...
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Customer with active JSM account is redirected to Jira when logging in. He does not have nor should have access to Jira, I only want him to see tickets he created, but he is effectivly locked out bec...
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Creating and editing workflows in the new editor is a lot more visually cohesive than the old editor, however it seems to lack some functionality from the old editor. For some of our workflow transit...
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Hello team, I am trying to create a, automation to set the "organizations" field when not set. When ticket is resolved, if orgnization is empty a, I want to get the first orgnaisation the submitter...
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Hi, incident Jira Status - Duplicate issues being created in Jira Service Management and Jira from yesterday made me ask this: Is it possible to prevent such cases anyhow? Or at least successf...
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Hello Team, We have implemented domain-based filtering, where the domain is specified so that whenever a user is added to the organization, they are automatically added to a specific project. Howeve...
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Edge browser: Cannot download attached files from Jira request on the portal. Chrome browser: no problem with uploading/downloading attachments.
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One of our users has not been able to upload attachments for the past several days (they were previously). Nothing has changed with their computer or browser that we are aware of. No other users are ...
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Hi, I've been working with Rovo agents and and a few handy agents that I want to rollout to the teams. The problem is that I'm trying to add an action to add a label to the ticket every time t...
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Hello, my IT department manages about 40 different vendor application licenses with varying term lengths and dates. At the moment it is being tracked by one person on a spreadsheet and within a...
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I'm currently evaluating existing adapters provided by Asset Data Manager (in cloud) and noticed there are Flexera and Snow adapters. We adoptet what is now called Flexera IT Visibility (previously ...
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Guess what? The virtual Atlassian Community Events (ACE) chapter we call ITSM/ESM Masters is having its second-ever in-person event at Team’25 Europe in Barcelona! ITSM/ESM Masters is an ACE cha...
- Article
- jira-service-management
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There is a bug with the scrollbar that it doesn't let you scroll down fully when there is a banner shown on the top of the page (as you can see in picture 1). I suspect that this is related to t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, We’re trying to link our Jira Service Management portal-only accounts to Okta in order to enforce Okta’s MFA. However, we’ve run into an issue due to how our Okta setup was originally config...
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Hello Atlassian community! I'm facing a weird problem with access to editing workflows in Jira service management. I am Jira admin and can edit workflows - project admins used to be able as well (w...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |