Community resources
Community resources
Community resources
Jira Service Management
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is it possible to create a hirachie of organisations? E.g. like group-company1-department1-team1 -company2-department2 -department3-team2 -team3 ......
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Hi, we previously added I Microsoft account to direct support request to JIRA, this initially worked but then was removed. I have re-added the account but cannot get emails to come in. We have delete...
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This type of email is sent to these recipients every day. I'm not sure about the purpose of this feature in Jira, as I haven't explored it yet. How should this be resolved? The Helpdesk email is curr...
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Hi. We have Jira on-prem. Users do login via Azure AD. We have some users that was deleted from Jira and added again. Now they can't log into Jira on. Here two of them: Errors: ...
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Hi I want to set up an automation in Jira assets to send an HTTP request each time an Object is updated. The HTTP request should include the updated object's Previous and new attribute values. But I...
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Hi Community, I’m facing an issue where data is correctly retrieved from Discovery, but the import into Assets is taking an unusually long time. Upon investigation, I found that the "Application Se...
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I am hoping someone smarter than me can explain why this second part to the rule fails for me. I tried taking it out entirely and just having a second automation handle all other tickets but th...
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I have been looking up and setting up the automation items for the above mentioned issue, but it is not working properly. Please let us know how to set up the automation. Situation Currently, we h...
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Hello, we are using the "Kanban Board" for our Service Projects. But as we have beside the customer Projects, one Project for several customers I want to group this items by an customer field ...
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Hi, Using JSM - I think I have permissions wrong somewhere, but I can't work it out. When assigning the Reporter as the Customer half my team can only see the internal user accounts, while the othe...
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I recently went through the "Manage project roles and permissions in Jira Service Management" course. It brought up an "Organization" feature. I proceeded to follow the steps to get into Organization...
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When I was looking into setting up this action in an automation, I used my own account to establish the connection. Natural habit. My account is an admin level account, so it worked fine, but lookin...
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Jira service desk currently supports multiple customer support portals within its suite, but not the ability to have a different workflow / ticket type / option type based on customer organization, o...
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I have a field for Point of Contact that needs to also be reflected in the Request Participants field but the automations I've created for this aren't working. I need the users in the Point of Contac...
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Issue: We are trying to use Jira Automation to calculate the duration between two custom Date Time fields ("Actual Start" and "Actual End") on an issue and populate that duration (in minutes) into a...
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We've created an offboarding form. In this form, by checking a box, you can choose the applications from which the account should be deleted. I'd like a new ticket to be created according to a cert...
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Hi, I need to validate a field value integrating the values in Rest API, for example, I create the Code project and when the user is creating a request. I would like to validating if this value...
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I have Service Desk project by the name of "ABC". In that , I have a issue type "General Request" In General Request , I have many fields...two of the fields are Ticket Type and Job Code. Ticket...
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this is an example
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I have users not associated to an organization. I think they were added incorrectly. How do I purge them?
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Where is the menu item for Organizations under project?
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During CSV import, there is a option to chose "Configuration File". How to create configuration file?
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Team I want to streamline the incident status and keep it simple as New> In progress> Waiting for customer> Resolved> Closed However under in progress i want to create Sub Statu...
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Team I am looking to implement ongoing response as per SLA where a customer will get updates on a P1 every 1 hour as long as the incident is in progress . How can this be achieved?&...
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I have set up the Virtual service agent and I have AI Answers enabled. I am testing and when I go to the portal and type my keyword it shows the knowledge base article. My problem is...
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