Community resources
Community resources
Community resources
Jira Service Management
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We had a blast catching up with many of you at Team ‘25 in Anaheim last month, and showcasing the latest AI innovations in Jira Service Management. If you weren’t able to join us in person or catch t...
- Article
- jira-service-management
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I am working with Jira/JSM Data Center. I want to set up an Automation to run every week to select assets that have a date within the past 2 weeks. For these assets I want to copy the value in on...
- Question
- assets
- data-center
- jira-service-management
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I have an Epic issue linked a child work item (Service Request) that I cannot unlink, it doesn't have an icon to Unlink. Appreciate any guidance. Thanks, Olimpia Estela
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We are running JSM premium 200 user license subscription, and we have hit our 50000-asset limit. How do we increase the limit?
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We are users of JSM premium which bundles the product formerly known as Opsgenie into the mix. Things are working pretty well with one exception that we cannot figure out. The problem we have is aro...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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I'm trying to turn on the Organization/Customer feature, but I don't know where to go. The steps in the videos or articles that I've found don't work as I can't find the options that they are talking...
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What type of licenses is needed to create a sub-task on an issue in JSM? A user will create a CHANGE and need to create subtasks as part of the overall change. I know in theory the ones creati...
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...roduct/aws/securityhub", "delayIfDoesNotExists": "true", "id": "arn:aws:securityhub:eu-west-2:425876167853:security-control/EC2.17/finding/8a2b3500-bff7-4f25-a141-29404e72c737", "relatedFindings": "n...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, Some of our customers belong to multiple organizations and if they create a new issue on the portal the default option for 'Share With' is set to 'No one'. This then causes the 'Organizations' f...
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I am trying to turn on Assets Data Manager, but the main Assets screen does not show a Configuration button. Is this restricted regionally or it should be visible due to the fact it was an Open Beta?
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Hey , I am trying to integrate my Monitor list alerts in GroundCover to trigger the alert to my Opsgenie whenever any of my alerts in monitor list goes in firing State the GroundCover should tr...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Integrating JIRA with BMC Helix and the far end is calling REST API calls to change the ticket status. Looking to see if there is a way to view the REST API calls that are being utilized and filter ...
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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These are the key concepts I need help with. Can someone please explain how to configure them in New Relic, or provide any related documentation Webhook events calls over one week window CPU...
- Question
- documentation
- halp
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Bom dia, A minha conta hotmail associada à conta do Trello não está mais em uso, nem consigo acessá-la mais. Preciso, por gentileza, alterar o e-mail para um gmail, mas não está claro para mim como ...
- Question
- atlassian-cloud
- cloud
- halp
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Hi All, I'm trying to set up an automation rule that sends email notifications to myself and others outside regular business hours (Mon–Fri 08:00–16:00, and 24/7 on weekends) for certain customers. ...
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Is it possible to get a free Assets test environment outside of an existing installation? This is to be separate from the current installation and sandbox.
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Hello, I have created a public customer portal, but it is now displayed as anonymous. How do you do this with your customer portal, what can you recommend? My goal is to have a customer p...
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Why does it say anonymous? This is our customer portal, is there any way to make it NOT anonymous?
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Hi, We are trying to copy the comment images from every created case by customers to related work issue. I shared the current automation screens but we are missing a point which we need support. &n...
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Hi there, I have an issue with description field. I want to take the value of Hiring Manager: John Smith from the description field and assign this issue to the hiring manager. In this example...
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Hello community! We're on a mission to evolve the schema templates in Assets in Jira Service Management to help you move in quickly, and gain value fast! To do that, we need your expertise… Are y...
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Hi, I am trying to find the location of this email template so we can customise it. It is not in the normal client notification section against the project. Is it possible to customise this, and if ...
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Hi All, Currently we have shared actions in Jira JMWE Workflow to populate the Smart Checklist items for specific Jira Company Managed Project Shared action has Set Property value that will update ...
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Looking to connect Entra Users Via the Entra Adaptor. We are having some trouble with the config and being able to get to the point of either testing the connection or running the first job. We do...
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