Request Type Not Showing on Portal

[Brian Ventura]

Currently using Jira Service Management on Prem (Datacenter) 10.3.5. We had a project that was converted from Business to Service. After that project was converted the Request Type was no longer visible on the portal. I have check screen and field settings/schemes, and some of the other basics but still not showing on the portal. 

[Rik de Valk _Brainboss_]

Hi @Brian Ventura

Looking at your screenshot, the request type doesn't have any restrictions. So any user (customer) with the right permissions should be able to see the request on the portal for this Service project. 

So it must be something about the generic customer permission settings for this service project. Can customers access this project's portal at all? 

You can read about managing access to a service project here: https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html 

Have a nice day!

Rik

[Brian Ventura]

Hi @Rik de Valk _Brainboss_,

The project create screen will pop up on the portal when I click on the elipses on the right and then click on view in portal. However, the button for the request type is not showing on this screen. 

[Brian Ventura]

[Trudy Claspill]

Hello @Brian Ventura 

Can you provide a screen image showing the configuration page for Project Settings > Request Types?

On that page are the Portal Groups you set up for Request Types and a section for Request Types that are Hidden from the Portal. Do you have any Request Types in the Portal Groups that are not in the Hidden from Portal section?

[Brian Ventura]

[Brian Ventura]

@Trudy Claspill Please see above reply. Thank you.