Community resources
Community resources
Community resources
Jira Service Management
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The article on the topic suggestion function states the following: Is the “latest 200 requests” synonymous with the “number of inquiries”? If so, if there are about 200 inquiries per day, which has ...
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I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them...
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Hi I’m trying to extract detailed data on open and unresolved tickets over five weekdays (Monday to Friday). Currently, when I select a single day, the system displays and exports the full details—s...
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I am just using it in my first implementation, and I have a very basic question, I cannot identify the section where I can modify the Title of the client portal, I need where it says "Dnks Support", ...
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I have a request type where they select a Project from a custom Asset Field. It pulls over multiple fields including a Project Issue Key. In automation run on create, I want to link...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
- Question
- jira-service-management
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I'm trying to use the CHANGED property to find tickets that have been transferred from 1 queue to another, and I'm receiving this error. Ima using this jql : project = "RP" AND created >...
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Hi, I have created a JSM cloud automation that clones and links a new JSM ticket to a Jira ticket. In the Create work item section, I have updated each of the 'Choose fields.....' with smart ...
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...tatic URL path that needs to be publicly available for Jira to access in order to ingest the import data. This works fine but it is not a secure method due to the URL being public. I need to r...
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My company originally only uses JSM internally for IT requests , but now we want to be able to use it for external customers for Customer Support. I looked into trying to figure out wh...
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Hello - I am not all the knowledgeable about configuring JIRA to do what I need, but am trying to understand if it can do what I'm looking for. I have a JIRA Service Desk that is currently just conf...
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Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings bu...
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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Hello, Someone else had previously posted the exact scenario I am trying to find a solution for. I would like to update my Child Objects (inR) when my Parent Objects are updated in relation to thre...
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Hi There, I have JIRA. The custom dashboard option is not available in our account. We are trying to build a dashboard that displays the clients project details but has limited access to other proje...
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Hello community, Our requesters have expressed frustration around the functionality of the request list in the Help Center. They would like to be able to filter requests by 'Client', however our Ji...
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In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
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My client asked me about this topic. The client wants to know if Jira Service Management premium does this type of asset management. Can you help me identify this issue? ITOM (IT Operations Manageme...
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But I'm not able to fetch all the user's list in JIRA service management using the rest API bulk users. can anyone tell us the approach to do the same
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I have a custom Asset field when the filter scope is "Assigned User" = currentReporter() OR "Managed By" HAVING user("currentUser()") This is so, when a customer logs a ticket, it shows the...
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I have an asset and I want to create an attribute that references a document from another schema. But only the objects that are in the same schema are suggested to me. Is this not possible across sch...
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I am creating an asset schema for standard changes and I have a drop down custom field which allows the user to select the required standard change on a form. What I am trying to do is create an aut...
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Users added in CC are not getting added as request participants to the request | Jira and Jira Service Management | Atlassian Support According to this page, you can switch off that people who h...
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Dear Team, My confluence pages has login with gmail account. I lost my phone, the gmail account ask for credentials, which I pass through, but it also ask me about Phone. I do have a monthly ...
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Hi all, I have had a few users today log the below issue - They have received a Jira email with a URL to 'View request' that requires approval - When the use clicks on View Request, ...
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