Why does assist slack integration not support newlines?

[slaing]

When my agents format a response to a customer, they make use of formatting to ensure that their responses, which can be detailed, are easy to digest by the customer. This formatting is lost, because the slack integration does not properly respect new lines. 

Is this configurable? I can't understand why this would be the case, and it seems a startling lapse in UX. 

[Marc -Devoteam- · Accepted solution]

Hi @slaing 

Welcome to the community.

This probably relates to JSDCLOUD-14038 , but this issue timed out as not much interssed was show from users.

You might want to raise this with Atlassian Support 

[slaing]

Thanks Marc!