Access Profile creation with JSM Read only access and confluence read/write.

[Harshveer Kaur]

Hi team,

We want to give read only access to JSM for some users, is it possible to do it via Atlassian admin?

Currently we have a group created in Atlassian, with JSM And Confluence together. We want to make JSM read only without disrupting Confluence access.


Example:

Group created in Atlassian Admin: Cust_ABC with Confluence and JSM with read/write access. We invite people from Atlassian to have access to both of these.


Project in JIRA:  Project name is ABC. In Jira under people and access we have added Cust_ABC with "Service Desk Customers" role with read/write access.

NOTE : ABC is client name

What we want: Users from client side in project ABC go to read only access for JSM but there access for Confluence should remain read/write. 

[Trudy Claspill]

Hello @Harshveer Kaur 

Regarding your question about a read-only profile for JSM take a look at my answer on a similar question here:

https://community.atlassian.com/forums/Jira-Service-Management/Does-JSM-Read-Only-profile-require-licence-and-we-need-to-pay/qaq-p/3204740#

[Arkadiusz Wroblewski]

Hello @Harshveer Kaur 

I think this is usually less about creating one special read-only profile, and more about separating what kind of access the user really needs.

In practice, I would split it like this:

if they only need JSM portal access, that is one model

if they need to open the Jira project itself, that is a different one

if they only need to read Confluence KB articles, that is again a bit different from full Confluence access

So my guess would be: your use case is probably not really one single read-only access profile, but rather a combination of customer access + Jira access + Confluence/KB access.

That is why I would first clarify: do those users only need to submit/view requests and read KB articles, or do they also need to access the actual Jira project?

Because once Jira project access is needed, “read-only” usually does not automatically mean “free.” and then you must play very much with permissions as Jira cloud still don't have native ”Guest” function.

[Harshveer Kaur]

Hi,

So these users should be able to just view requests in JSM. No permission to add comments.

for Confluence, they should have permission read and write both.

[Arkadiusz Wroblewski]

@Harshveer Kaur 

In your case i will look directly on provided Link from @Trudy Claspill as she explained it there very Precise.