Community resources
Community resources
Community resources
Jira Service Management
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We want to have a custom CSAT survey. Has anyone tried having a seperate CSAT Project, that creates a child to the parent ticket, and on resolution of the parent issue, a link is sent to the customer...
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try to login account it has loged In but not open
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Hi! In JSM, the customer who creates the ticket shares it with colleagues as request participants. They are notified of this event, as well as when the creating customer comments on the ticket. Howev...
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...hange the connection, I already attempted to remove the Jira app on teams and re-install, reconnect the channel but none of those actions worked. I connected my Jira Service Management into a TEAMS public...
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Hi team, I am trying to create a JQL for queues in JSM Data Center, however I am getting an error message like "Customer request type" does not exist or you do not have permission to view it. ...
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How can I export the templates I've created? I've been looking around the web and there is no information whatsoever about this. The templates I'm referring to are the ones used to reply eithe...
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Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like My API cal...
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- cloud
- opsgenie
- opsgenie-cloud
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Cannot see customers and organizations in project settings. What do I need to enable?
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In our Asset schema, we have 2 object types: Applications Application_Roles On the Application_Roles object we have defined multiple application roles: Administrator Developer Customer...
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I have a form that I can create within the Data Request Form that our customers fill out. My issue is I want to create the form and make it editable by the requestor and send them the link to form wi...
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I have a postgres database I would like to import data from into my JSM assets. I think I'm on the right track using an SQL/ODBC adapter. I am a bit confused on how I set up this process. Where am I ...
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Hello Atlassian Community, I'm working on enhancing our Problem Management process within Jira Service Management (JSM) by introducing a custom sub-task issue type named "Action Item" to replace the...
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Hi all The AI feature to help identify gaps in knowledge sounds promising, except for one thing. If you have issue security applied to tickets, they are ignored. Our set-up requires us to have issu...
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I am trying to set up automation on a JSM request type. The request type has a drop down for what issue the user wants to raise a request on behalf of. The form is only needed for one of the issues i...
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Hello, I’m working on a process where we’d like to populate a secondary form with data collected from a primary form submission. I understand that this can be managed through Automation in Jira (or ...
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Hi, I'm not sure if what I'm asking is possible, but when creating a new Plan in JIRA, I have the option to add a Board, Project or Filter. I'm trying to add a project, plus 1 Epic (rather tha...
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Gostaria de mover os cards concluídos para um outro projeto, porém fiz algumas pesquisas que me disseram que era apenas clicar no botão mais que teria a opção mover, mas no meu não possui essa função...
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Are there any fast support services available that can assist us? If so, how can we use them?
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We want to pay for a subscription for 30 users, but we've actually added only 16 so far. The system charges us for 16 subscriptions. How should we make the payment so that we have additional spots av...
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Question 4 We are currently using the Premium plan in Jira. If we decide to switch to the Standard plan, how can we do that? Are there any video tutorials available?
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How can I create a rule that will trigger an alarm (an automated call to the user on-call) when a customer creates a request in Jira Software Management? My customer will create request with pr...
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Hi support, We are using your Assets API (https://developer.atlassian.com/cloud/assets/) and we were wondering if this API will remain active/supported in the coming years? Best regards, Thijs v...
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Please can i have assistance on these 2 questions? 1. Is Atlassian Access now Atlassian Guard? 2. This price here (Image below -$4 User), is this per user i will be managing? (So all my partner o...
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Hello, We have a customer who want's MFA to be enabled for the customer portal. How can this be achieved? I have already looked into Atlassian Guard however i don't think this applies to...
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Hi all, We use one Incident request type which then splits the type of incident based on Service. We would very much not want to create an Incident Request Type for every Service we have. With th...
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