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Jira Service Management
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I am trying to use Jira Cloud for Sheets as the source of some reporting. However, one of the team queried the number of issues it said she worked on. Looking into it, found it's sub-tasks. How do...
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Hello, I enabled issue security levels for a Jira Service Management project. In this project, there are several workflow statuses that require approvals. The approvers are not always Jira Service M...
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One of my coworkers asked me to alter an automation rule that automatically assigns tasks to her, to exclude tasks related to a specific customer. Tasks that contain the customer in their nam...
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Hi y'all, I am currently trying to figure out workarounds for a requirement that would need an Approval Step in JSM that has one specific person + any person out of a specific group as an approver....
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Hi, I would like to add the following validation/condition into my workflow. If the value of a radio button is "YES" than also the value of another number field must be greater than 0. If this cond...
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Hi, I would like to add a validation for a number field which must be >0 in my workflow. If you want to change a transition or update the open issue and this field does not have a value which is ...
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Hi, community! I want to change a name of a jira project we use. The key of a project will change according to the name. Are there any risks of making such a change. We want to make sure that all th...
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I changed jobs. I would like to change the subdomain name that I used with my personal email sign up to track my projects. How do I do so? I would like ot remove the "dredgingsolutions" portion &n...
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I started at a new company that wiped their last IT team, and have no credentials to anything, including the Jira ticketing system that was in place. It is in Jira Service Management, and I ...
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Hi, I am trying to add external email address in Email Channel Configuration but I receive an error message: "[AUTH] Authentication failed" when connecting Jira Service Management to my mail ser...
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Hello community. I would like some help on how to identify duplicate activities based on the summary field or a custom field. When creating an activity, automatically identify a duplicate field an...
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I was able to get the 30 day trial for Jira to prep for the OpsGenie migration. However, I can't seem to find a way to actually do the demo migration. I've tried launching the OpsGenie Demo that appe...
- Question
- cloud
- opsgenie-cloud
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I want to delete my account and it won’t let me
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In my organization our jira subscription is standard plan,so we getting at top number of days left upgrade.my question is what features will be changed and any effect will have.
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I need to make certain fields mandatory if the task is created by an agent, but not show it to the user on the portal. If you do it through a request form, the customer sees the field. I know that yo...
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Hello everyone, we are trying to configure the jec plugin to manipulate Zabbix Events if the Alert in JSM is altered. Especially currently trying to pass the information of acknowledged Alerts to Z...
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Due to a name change caused by marriage, a customer’s surname needs to be changed. However, this function is currently not available in the Service Management.
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Assignee, despite being associated with the request type under "Work Item View", is not available to set when using the "Create Work Item with Request Type" action. The documentation clearly state...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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Dear community, I have an automation rule where one of our supplier can update our ticket via email. My rule says that if the email contains their ticket id our custom field "External Ticket ...
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Hola, tengo una regla en JSM que al cerrar una subtarea, la tarea que está vinculada la cambia a un estado especifico (En proceso), sucede que quiero una regla que me vincule la segunda tarea a la pr...
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The analogy between ITSM without Asset Management and driving a car without a speedometer is the most accurate that appear in my mind. Both situations describe a state where important control instrum...
- Article
- assets
- itsm
- jira-service-management
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Can anyone please help on my ScriptRunner problem below? In the Jira Service Management Portal form, the customer provides the unique "Membership ID Number" (e.g. 01-ABC123). I would like for Scrip...
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Wondering if anyone has a definitive answer on the roles that are available when assigning a Post Function in a Workflow. We would like to open our portal to external customers by setting access to ...
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I'm working on a project to see which reporters are attached to multiple locations based off their email addresses. I know that hovering over the reporter's name will show the email address, bu...
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Atlassian Community Events
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| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |