Community resources
Community resources
Community resources
Jira Service Management
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We have linked a Confluence knowledge base to our Jira Service Management portal. When a user clicks on an article from the portal, they are redirected to the Confluence page with a ?source=search ...
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Hi Atlassian Support, We are on the free plan, but our site appears to be incorrectly flagged as having a billing issue. We are unable to create a Jira Service Management project and receive the er...
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Hi everyone, I’m looking for a way to surface 'Activity' or 'History' logs on a parent record when a child record's reference is updated. The Setup: Schema A (Employees): The parent record. S...
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Hi Everyone, I’m looking for a way to manage or account for PTO (Paid Time Off) within Jira, specifically without using any third-party or marketplace apps. The goal is to handle scenarios like appr...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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This Change cannot be completed because one or more linked Tasks are still open. Please complete all linked Tasks before closing this Change. I need help to solve this issue either through automation...
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Hi Jira Community, I'm looking for some help regarding card customization on a Jira Software Kanban board. Background: I have two boards on the same Jira instance: 1. Board A — a Jira Software (S...
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Hi, I was trying to add a test account (for the meantime) to an existing space using the space role I just created. My intention is to limit the view of that new user to that space only, limiting ...
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Hi everyone, I’m building a Forge app for Jira Service Management and ran into a confusing issue around customer provisioning. Our use case: We sync users from an external system (PartnerProfile)...
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An agent cannot logon to my cloud JSD with correct username/password. He is forced to authentcate with 2FA, although it is not active in his profile. The user is also a member of another JSD cloud te...
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Hi Team, We tried creating incident using incident rule and email alert integration. We are facing the following issues. 1. Unable to parse and choose from email subject line. I...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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After migration from OpsGenie to JSM Operations, all email integrations migrated over with the existing "opsgenie.net" domain. My question is will this domain stay around even after our OpsGeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Has anyone found a reliable way to pull metrics around how many times a ticket has jumped from queue to queue. The goal is to find tickets that are bouncing between queues because no one know who can...
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I want set up Jira server administrator for personal purpose but Jira is asking for DB details which I didn't have is there any dummy data base details or Jira server provides any DB for try purpose.
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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Hi Team, For Service Collection Premium ,we are getting a warning symbol stating "This Jira Service Management is currently unavailable. Contact us at support.atlassian.com fo...
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Hi, I want to fetch all the users present into a group which is mapped with JSM product. Please provide API for this.
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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I’m trying to link Jira tickets to Confluence pages to streamline documentation and task tracking. However, I’m encountering a permission error that prevents the link from being established. I need g...
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Hi all, I’m trying to unlink a space from the default Help Center in Jira Service Management, but I can’t seem to find any way to do this. I’ve noticed that: In a custom Help Center I created, I ...
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Hello, I was messing around with the custom reports in JSM and exploring the pre defined metrics JSM provides, more specifically the time to resolve (avg). I wanted to know how its being calculated...
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Hi there, I'd like to build an automation for reminding teams of open tickets assigned to them via email. The "team" is (dynamically) identified by an Assets field Assigned Team holding the ...
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Hi, I'm building an automation that creates work items based on a list of assets. The object has an attribute for "responsible parties" which is a multi-select User field. I want to pop...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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| 19 | |
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| 5m ago | ||
| 37m ago | ||
| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST |