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Jira Service Management
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Full error: Destination status could not be resolved or does not have a valid transition rule (with current status): (Waiting for customer - 10002) Hello all! I've been getting this er...
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This is with regards to connecting Jira Service Management (AGC) with OKTA via Automation rules utilizing web service calls. Does a static Okta API token (SSWS) would simplify implementation and wor...
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Hello. Our shop has a premium license for JSM Cloud and a subscription to MS Teams. We are in the process of integrating them nativley with no other subscription based apps. We just want to confirm t...
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Hoping somebody can help, because this is a hard dependency for building out our Enterprise Service Desk in JSM. Background: I'm trying to allow users to 'Clone' a JSM request, but present them wit...
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Hi everyone, Iām trying to enhance the usability of the customer portal Requests view in Jira Service Management, and Iāve run into a limitation around filtering. As an admin, I can go to: Setting...
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* Does JSM standalone [where Jira software is not required] cloud/data center both have diff APIs? * Did not find all APIs like Jira, like read all services/request, create/update?
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...f those is true or if all of them are true. What I want is an "and/or" for the Summary and Description containing ABC in them. As it stands, if I select "all true" then both the Password Reset and a...
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We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is an important aspect fo...
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I am attempting to access Hybris but i am getting a message displaying could not execute
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by Dave Rosenlund Atlassian Community Champion, CSX Masters (fka ITSM/ESM Masters) Introduction Most Atlassian customers donāt set out to build a unified Customer Service eXperience ...
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I have noticed that the following JQL query: `key = ABC-123` will return issue `BAC-123` if there is no ABC-project but a BAC-project does exist. What query should I use if I only want exact match...
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Environment: Atlassian Data Center (Jira Service Management 11.3.x In the asset, a mandatory checkbox field is used to indicate whether the item is in production or not. Iām able to create a n...
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WE need to use a phone number via our PBX and need to disable the Twillio integration. I have admin rights but are unable to switch the Twillio integration off. Any suggestions how to fix...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
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Hello Atlassian Community, we are currently evaluating Atlassian with the goal of using it for external IT support. So far, my overall impression is very positive ā the product vision, UI, and capa...
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Iām working with Twilio to build a voicemail flow where a caller leaves a voice message to JSM oncall and I want that voicemail to be sent as an email (ideally with the audio file attached or include...
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Hi everyone, Weāve set up an jsm instance for which we need that the end user should upload a CSV/spreadsheet and it has all the data like item name type quantity ... Etc and for each item jsm shoul...
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We recently configured a new JSM instance and migrated several tickets from Salesforce. However, we are now seeing duplicate user accounts, where the same users appear twice with different sets of ti...
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I am interested in learning if others are having issue linking Alerts to JSM incident tickets. Without the ability to have this automatically linked, you have to result to APi workarounds. ...
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Hello Atlassian Team, We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I created the automation with those orders: 1. Re-fetch work item 2. Else-if: if email domain LinkedIn.com -> edit Source: Linkedin 2. Else-if: if summary/subject contains referred or referral ...
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I have an automation that when a work item is created, an email address is entered into a custom field and then an email should be sent using that email address in the custom field. But I am having a...
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Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact suppor...
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I receive the below error when trying to create a Jira Service management site. So I just registered and my account registration process prompts me to create a site, am thinking this might also be ca...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| 19 hours ago | ||
| yesterday | ||
| yesterday | ||
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST |