Community resources
Community resources
Community resources
Jira Service Management
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When a user joins I'd like them to be assigned their team and not just their name so when they raise tickets it says the team they are in as well as the individual user. This would be useful so i wou...
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We are using Jira Service Management Free plan Our requirement is ticket should be autogenrated so we can check hows it works and according to that we can explore more option in tool so we are reques...
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I can't view the project sprints etc for my project I get the below, but I am the admin, and it worked fine on Monday just getting this now from Wednesday onwards. Have 7 users and nothing else has c...
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Hi Folks Someone have an idea or solution how this can be achieved? I tried with the api but it loos that this is not working or i am doing something wrong. What i need is to inform more th...
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I added several validators in a workflow transition with a defined screen. Only one of them is giving out an error. We start in the status "open" and as per default value "Espera intern" is set. If t...
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Trying to build an automation that is editing a work item field with the value from an Asset object attribute. This attribute is a reference to another object and can hold multiple objects. If it the...
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Hello beloved Atlassian community! What is the difference between creating a notification scheme (screenshot 1) versus the personal notification settings (screenshot 2). I see some redundancy here a...
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I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets. The problem is that the "resolv...
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After doing some research here is the rule I have setup that is not working. Description: Daily at 4 AM → check for all tickets in Pending. Filter → only grab those that haven’t been updated...
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Hello, I'm using the looking object to get a value of my assets. I need to get an attribute having a user type. I can't get the value of the user attribute. If i add the value to the audit log, the...
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Hi Team, We are currently unable to see any tickets for all the projects. Please look into this issue and provide an update at the earliest.
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Hi, For our HR project we want customers to be able to raise a issues anonymously (to create a "whistleblowing" option ). The problem that I run into is that in the portal "Raise this request ...
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Hi, I am currently setting up an HR project to manage onboarding and offboarding. To onboard a new employee are request is raised via the portal. Upon this request follow-up action (sub-tasks) are c...
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Hi, on our Jira project we need to allow any user in our company to see some Jiras where they need to help on or add comments, currently everyone has the JSM license on their account and can see and ...
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Hi Community, I'm looking for an add-on that allows the Assignee to be visible on the Portal so that the reporter can see who is handling their ticket. I would really appreciate any suggestions. A...
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Hi everyone, Figured I would ask the community - the people that know best! I’m looking at the Zapier Integration for Jira/JSM and trying to figure out if it’s really worth having. I’d like to un...
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Hi team, I am building an Investor Intake Form in Jira Service Management and I’d like to organize it into clear sections (e.g Eligibility, Alignment, Risk Profile). At the moment, I only see o...
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We are looking to automate ticket assignment in Jira Service Management, but we found a limitation: Jira only allows assignment to a specific user, not to a group. This creates a practical issue: -...
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In JSM > Project Settings> Channels & serf service - after selecting Try now, and + on Confluence, I'm receiving a message "No other confluence sites are available in your organization". ...
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Hi everyone, I'm using the free version of Clocktimer and trying to configure it for time tracking across my Jira projects. My structure typically involves Epics containing Historie ...
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We have a Jira Integration set up that will create alerts in Opsgenie based on specific conditions on a work item. These alerts should display the associated Jira work item on the alert. However, whe...
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- cloud
- opsgenie
- opsgenie-cloud
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I'm new here and just interested in your products and services if you could show or indicate something better for me to learn or know that i am doing thiscorrectly....
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Hi all! Is it possible to restrict JSM Customers from seeing other customers requests when they access the Help Desk portal in their profiles like here: That person here has access to a...
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I’m experiencing a critical issue where I cannot access my repository at all. each time I try to open it, the page gets stuck in an infinite redirect loop, preventing me from loading the repository. ...
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Hi Is there a way to retrieve a list of all Teams created in Jira using API? We are using Assets and I need to be able to get our Jira Teams into Assets, preferably as an object type, and as we do ...
Related collections
Atlassian Community Events
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| 32 | |
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| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |