Community resources
Community resources
Community resources
Jira Service Management
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When i setup new organization and send email invitee to new users it doesn't reach them. Resending the invite isn't working and they are unable to log in. Kindly please give resolution on thi...
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Service Project has been linked to Slack.https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/ Work items are being created properly. Agents channel for the issues work prop...
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Hi All, I want to train the JSM Virtual Agent to "decrypt" my app's error codes. The code contains 8 digits, which are divided into 3 parts: Digits 1,2. Digits 3-5. Digits 6,7. Each part provid...
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This article will show you how to install, configure and run JEC on a Windows environment. We have various JEC packages available for download from the JSM integration scripts repository - Releases...
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Hi Everyone, Following up on my previous post regarding the creation of a Level 2 escalation process with an external company that uses a different ITSM system (Autotask), I received suggestions tha...
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Estoy intentando probar la conexión de datos en un campo de un formulario en un plan free de JSM. Sin embargo, siguiendo las guías encontradas me doy cuenta de que la opción de añadir conexiones ya n...
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Hello, I have created a manual automation however I am not able to set the request type. It is giving me an error message of 'Request type can't be edited here You will need to use the "Edit ...
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Because of changes to Jira over the years, how we added customers to our service desk was done differently or incorrectly, resulting in customers who should have been portal only / email support bein...
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Hi Im exploring playbooks and curerntly building a few within the Projects I manage. I was wondering if someone could confirm if its possible to provide a user with the opportunity to add a c...
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Hello, We have started onboarding a new team member to KDP 2 weeks ago. Email address and GSN is now fully available early this week. A service request was raised promptly, but the user is not able ...
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I'm attempting to add sequential approvers in a Jira Service Management instance. I have created my individual user pickers and enabled the approval option within the workflow. My good friend, ChatGP...
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I need to calculate how much time each filed value was selected whithin a ticket. For example, in the field "Team", there are three possible values: 1, 2 ,3. During the resolution process, every te...
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Hi all, I have a question about this Atlassian feature to sync additional attributes from Entra to Atlassian user, especailly the manager field in the automation rule I read in the ro...
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We have a customer who added a colleague as a watcher on a ticket, but the colleague isn’t receiving any notifications when the ticket is updated. Has anyone experienced something similar or know wh...
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Hello folks I need to access data retive to changes in our assets, in this case assignee over time. I can see this data on each asset's "activity" but when I bulk-download all the data, this...
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Good morning, everyone. I hope you're doing well. I have a question regarding Atlassian Guard. Currently, I have an organization with all my users from my domain, and I use Atlassian Guard to imple...
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Quiero migrar un proyecto de Jira Software "team-managed" a un nuevo proyecto "Company-managed" en el mismo ambiente. Exporto todos los campos del primer proyecto, tareas, dependencias, etc....
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Hi, Is it possible to show on confluence a count of Jira Asset objects? Example - Count how may laptops that have windows as the operating system. This is not to be a list, but to just be a total c...
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Hello, community! Could someone please explain the purpose of DataManager? I thought it would be the solution I needed to synchronize external data sources with my JSM Cloud assets. However, all I ...
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I have checked the request type, work item and the screen, but whenever I set fields there, they end up on the right-hand side, but they should just end up under Description.
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See picture, the rule shows a completely different date, but why? The date format for “Garantieende” should be exactly the same as for “Anschaffungsdatum”, it is also the same field, why is it differ...
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Hello I have created asset object for object type " Devices". For "Devices" object type, i have added attributes like Name, expiry date, vendor, location, department and Status. i have creat...
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I tried to add MCP client in n8n and i entered this url in MCP sse endpoint : i tried https://mcp.atlassian.com/v1/sse and i add new authentication header auth and i added Authorization in Name...
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I have just recently started using JSM as a Customer Support tool for our SaaS business. I have 2 different email addresses added to the email channel. Example: support@example.com...
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Hello everyone, My company maintains a list of our software versions in JSM which go back many years, and would like to clean-up the list as it is displayed to users in the portal. We tried ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT |