Community resources
Community resources
Community resources
Jira Service Management
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We're using Jira for some while now and we'd like to incorporate Service Management as well. But right after pressing Try now, I'm getting an error message and have no option to otherwise. How can ...
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Hello everyone, I want to configure Jira ticketing tool for SOC team, can anyone suggest any documents or steps to configure the perfect ticketing system. our siem connector not in the jira operation...
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Hi all, I need to know how I can get in contact with someone from Support team. Have few questions related to billing of Atlassian products. Need to be on call for that. Any idea how I can get in...
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Hi, is it possible to show customer requests/tickets, that can be found under "Avatar" -> "Requests", right away on the landing page of the JSM customer portal? With best regards Sebast...
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Hi, in JSM customer portal on the page "Requests" customers can find their tickets in a table. The table is filtered for "Status=Open", so only tickets with the status "open" are shown by default. ...
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Hi everyone, I’ve been experimenting with Rovo agents and I’ve noticed that they perform really well when they are focused on a single, well-defined task. However, when I need to execute more compl...
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Hi everyone, I want to develop a plugin to remove users from JSM Cloud sites based on their last activity. Could anyone help me with the following points? How can we fetch all users along with thei...
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We are facing an issue while selecting values in the "Project Teams" field. Whenever we try to add or select values, we get the error message "Specify a valid value for Project Teams (P)". The value...
- Question
- cloud
- jira-service-management
- jira-software
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Hi, we're trying to create a request in JSM Cloud from an external ITSM tool through REST API but we don't know how to send the Request Type because it's a locked field. The only workaround we...
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Jira Cloud. Users granted agent role no longer receives emails for external comments. I had a customer email as reporter in an issue and all external comments are sent as emails. Same email was inv...
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I am building a forge app that listens to jsm issue creation (avi:jira:created:issue) to trigger a workflow. I'm seeing inconsistent behavior depending on how the request is created: - When cre...
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Hello Atlassian community, While working on updating our help center i came across the ability to create a Landing Page. But i cant think of what the benefit of this would be. At lease not when i ca...
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Hello Atlassian community, I have an automation rule that when a comment is added to a ticket in status "Waiting for customer" the ticket will transition to "Waiting for support". The problem...
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Can I remove this search bar in the portal or any hiding options? Thank you.
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I use to be able to have the picture size to the top of the page, like this: But now, I can't find that option anymore to do it. Anyone know where that option is?
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My team is currently working on an API connection for our service desk. We are facing issues regarding having an attachment image come back with the API request to be uploaded as a comment. We have t...
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We are using paid version of the services. admin account got stucked on 2FA can you help me on this matter ?
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My team has been unable to login to Opsgenie, starting Tuesday of this week? I was under the impression we had until April of 2027 to move.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Client want's to change his current email id & phone number for his project ID - 4508396, Project Name - Nima Tshering Lama Current Email ID - tanima_455@yahoo.co.in Current Phon...
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In our org we have some request types with approvals. When a user raises any ticket, we should add the approver group manually every time. So require any solution to automate the approval group add d...
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Hello, Our client is using Google Cloud Platform (GCP) and has multiple infrastructure resources where employees have different access levels defined through GCP IAM roles and permissions. They are...
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Seeing "Something's gone wrong" in Jira Service Management when trying to access Canned Responses, Space Settings, and Slack Integration. We also can't see the "Reply to customer" option only the "In...
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I would like to consolidate the 8 individual portals down to one to make it easier for our customers so they don't have to figure which portal page to select. I want to use automation to correc...
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Hello everyone, I’m reaching out to see if anyone has encountered a similar issue with Jira Service Management portals. For about a month now, I’ve been working with Atlassian support on a problem ...
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Hi, How do I edit list view columns for "my open requests" in the customer portal? The customer wants to add a specific column which is not shown.
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST |