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Community resources
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Jira Service Management
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Hi all, In the latest cloud changes page it says there are some changes to Assets to but go view a list of cards to see the changes. However, I just get an access denied message on the links. Can a...
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Hi Impossible to run a job I have this error message. Thanks for helping
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Hi Team, We have received the email about the service is shutdown in 14 days. can you please tell us as per our setup what is impact on our current system.
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Our user are assigned to organisations. After assigning them, there is a "Share with" button in the Portal visible. How can we hide the "Share with" button in the Portal?
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Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
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Hi all, I'm struggeling calculating the sum of a number of objects in an automation rule. I can't get the formula to work. Maybe i'm doing something wrong, or maybe it just doesn't work at all. T...
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I have a client that CC others when they create requests using Email so they are in the picture and so they receive updates ., But Client send a new request they receive the automated default message...
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I have found this recent article https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ about using {{forms}} to access the content of forms f...
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When I log into Jira and try to create a request for any project in the portal section, the loading process is a bit slow, meaning the loading takes time.
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For some reason the UI for assets have changed in our JSM. We don't have the new navigation switched on so I'm unsure if I missed some upgrade?
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Dear community, It seems, add watcher option on JIRA ticket does not populate existing users. It does not even accept a user, if I type the user name. If I could assign the tic...
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Hi everyone, the email channel in our Jira Service Management project is disabled to ensure that all support requests go through our customer portal. However, some users are replying direc...
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Hello everyone, Any idea of why I am unable to integrate Opsgenie with an Encrypted SNS topic? The integration works just fine if the topic is not encrypted. Best regards,
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am currently trying to add a Serbian contact number to our Opsgenie account for voice support purposes, but I’m encountering issues preventing me from completing this action successfully. The numbe...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want to create a JQL Query where all the issues that are watched by someone of my Team (Asset team or Jira native Team) are shown. membersOf only supports groups.
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Hello, i want to make button to external web link in agent view. I have JSM Cloud, its possible?
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Hello together, i have the following question. After migrating to jira cloud we saw that it isn't possible anymore to search through keywords which are included in ticket comments. ...
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I followed all he steps as mentioned in this document. However when I run the Job, it says "Invalid customer ID" I used 1 as mentioned in the documentation but it still didn't work. any suggestions o...
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hi! I am creating a ticketing system through assist on slack. there are multiple teams working on this project, and I'm able to break into teams but I am not sure how to make su...
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Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SCIM (System for Cross-domain Identity Management) - a hotly requested feature off the back of SAML SSO. SCIM for...
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Hi, I'm trying to fetch the data from `/rest/api/2/search` based on $"jql=updated >= '{startTime}' AND updated < '{endTime}'". I have the scheduling setup to run every 5mins. Scheduled runs ar...
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When taking the following actions, my tickets are saying "unresolved" In-Progress --> Done Pending --> Done I've tried following existing documentation to set done = resolution, but I'm miss...
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We use a different top navigation bar color for our Jira production and sandbox environments but when I went to the JSM Assets page in my sandbox today for the first time in a month or two I noticed ...
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I would like to know what kind of custom field I have to copy to the smart value: {{issue.Time to resolution.ongoingCycle.goalDuration.friendly}}. My intention is to set a custom fie...
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Hey everyone, can you help me out with some ideas? For some reason, the resolution screen looks different for these users—even though it's the same project and a single flow. In one case, it doesn’t ...
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