Community resources
Community resources
Jira Service Management
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I’m trying to set up an automation where tasks in Jira are automatically created whenever someone adds a new page in Confluence. The idea is that each new Confluence page becomes a task in a specific...
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I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However, there is no ackno...
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Is possible to reset SLA back to zero using Automation? Is possible without using plugin?
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Hi Everyone, Must be blind or something... Checking on this And looking at roll out schedule, My JSM should be updated since yesterday. But still...can't find anything about "list" i...
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When I try to connect Atlassian Assist for Slack to my project, I get an unknown error. Error ID: 04f9bf315ffc462b96454b6d2f7196d6
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I'm trying to add the Atlassian Assist app to my Slack workspace, but when I try to add it, it tells me to create a new project. However, I already have a Jira Management Service project set up in...
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We currently have customer notifications disabled because we decided to stick with using email rules only. This means customer notification on comment is disabled. I am currently trying to setup a ru...
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Is there some reason Atlassian has decided that an Organization Admin - the highest level permission - is the right permission set to manage portal-only users instead of the user access admin role? ...
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Hi everyone 👋 We’re currently using Jira to manage Third Party Requests, and our form requires an attachment for all submissions—which works well for onboarding new partners. However, we now need t...
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With the new layout, I do not see the post functions option on transitions. I am trying to have a transition from one status to a "Done" status, and actually resolve the ticket. Thanks,
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I am running an automation script to perform a series of external imports, and sometimes the API will get stuck in the RUNNING state, and I need the state to be IDLE before I can start the import.&nb...
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According to the JIRA documentation, I created a token inside the schema and successfully imported items into the schema, however, all activities are showing "unknown user". Since I created the toke...
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Hello, We are SKC, We have a Jira subscription, and I accidentally purchased a premium subscription. It was a free trial. My employer had apparently already reverted the subscription to the old vers...
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Why It Matters and How It Relates to The Atlassian Service Collection Ask most IT leaders what they wish they had better visibility into, and chances are you’ll hear four (technically, three) fa...
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We are looking for a way to take scheduled snapshots of a Jira dashboard on a weekly or monthly basi
For my client, I created a dashboard for their JSM Cloud project. It includes pie charts, bar charts, etc. (standard Cloud dashboard gadgets). Now, the client would like to have the possibility for w...
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Hello, In my Automation Rule I am trying to get a true or false answer from this piece of code: {{issue.labels.contains("businessvalue-laag")}} Which I saved in a variable. That variable is then s...
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Hello, Can you please share me an automation that I can use to sync the comments from JSM ticket to JIRA and vice versa? When a ticket is escalated to the dev or dev ops team from the Helpdes...
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Our Jira Data Center is integrated with Microsoft Active Directory using LDAP. We are looking to display the reporter's department information on the issue view screen in Jira Service Management proj...
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Hi community, I have installed the Jira app in my Google Chat, and so far, it has been working just fine. But when adding it to any new chat/space, I get stuck at the configuration step. 1....
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Hi, I have an attribute on an object that can store multiple references to other objects. In this case a 'Business Application' object that has a field for 'Technical Owners' that can hold multiple...
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I am experiencing issues with Opsgenie push notifications on my Google Pixel (Android 16, Opsgenie app v3.9.2). Alerts show up in the log as “MobileStatus: sent”, but often they are not delivered to...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi Community, I created a backup from our productive environment and I want to restore it to our test environment. And the zip file is looking how it should. The zip consists of: data folder logo...
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I have an internal company Jira instance that is linked to our JSM Cloud instance using the Application Tunnels. We frequently link tickets between these two environments. For example, we link custo...
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Hi Community, I'm working on a more advanced Jira Automation rule and have hit a roadblock that I eventually solved. I'm sharing the journey here to help others. My Goal: I want to create a sing...
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Jira now not able to copy & paste from forms attached to Jira Service Desk tickets. We have forms attached to tickets with job descriptions for staff, before we used to be able to copy & pas...
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