Community resources
Community resources
Community resources
Jira Service Management
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I want to change from a Gmail login to a work email and password, but its passkey locked. how do it?
I want to change from a Gmail login to a work email and password, but its only login is via a passkey so I cant enter the password to allow the change to happen. Tried changing the email add...
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Hi, Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing ev...
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Hi everyone, I’ve been working with Jira for managing projects, and as the number of issues and workflows grows, I’ve started noticing some performance slowdowns and difficulty keeping everything or...
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Where did our URL go? We can't open any tickets. We are getting, "We couldn't connect to that work item." for all of them.
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Comunico el problema en español! Al parecer varios usuarios no pueden acceder al detalle del ticket mostrando la siguiente imagen. Por ahora no se ve ninguna actualización en el status page ofic...
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We could not connect to the work item and as well as searching or checking the tickets.
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Can you help me?
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When a certain type of ticket is created, I want it to automatically link to a ticket in a different project. An example of this would be if a New Software Request was submitted in the IH proje...
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Hello, I want to filter Request Types based on a value from a dropdown (e.g., “Department” or “Category”) selected in a form attached. Is this possible with native JSM search and fil...
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Hello, I need to implement a status transition across two projects/spaces (Jira portal and JSM): when a ticket in the Jira portal is moved to Done, any linked work items (linked via “is clon...
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Greetings, I'm trying to integrate Zabbix with Jira Operations for the first time using this guide. Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support BTW, is this the right...
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Hello, under the Space Setting > Channels & self service > Portal I changed the name of the Space for Portal in the Portal name field. However, I am the only one who can see the ...
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Jira API tokens are used as authorization headers in Splunk On‑Call along with the Jira webhook. When an incident is created in Splunk On‑Call, it automatically triggers the creation of a Jira ticket...
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I figured this one out, but thought I would post in case someone else bangs their head against this in the future. Scenario: User wrote an Automation rule with a trigger of Issue Transitioned to [S...
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Are there any resources within Atlassian that would help us review our current JSM implementations as we plan to downgrade our service to Standard? I've gone through the feature list and und...
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Users keep getting a message : You re almost there TRY AGAIN. This started on Monday 28 Apr 2026
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We have not been able to log into Jira for three days now
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I think since the very early days in Jira Data Center, custom field names have never been unique. Yet, all over the interfaces, you have selection for custom fields that show nothing but the n...
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Hi, i was able to use the board options, but for some reason they are not showing for me anymore. With this message instead;
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I need to talk to a salesperson before making this migration away from OpsGenie. On their sales site, the soonest I can talk with anyone is next week. Business doesn't move this slowly. Is there a wa...
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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community ...
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Hello! When i set ukrainian language in the space settings, the text "Contact us about" on the customer portal changes to awkward "Зверніться до нас із приводу такого:", which sounds wrong. It ...
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I have a rule which will automatically comment on tickets opened to inform the people that we received their ticket, except for specific types of requests, of which I am using Request Type and Issue ...
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We are currently unable to generate customer survey reports using the Customer Satisfaction (CSAT) app from Candylio The issue has been occurring for the past 3 weeks and affects multiple users, inc...
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| Subject | Author | Posted |
|---|---|---|
| May 4, 2026 10:30 AM PDT | ||
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