Community resources
Community resources
Community resources
Jira Service Management
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Is per-team issue security viable in a single JSM project, including a "visible to two teams at once
I'm designing a single company-managed JSM project where several teams work out of the same project but should not see each other's tickets. My plan is to use issue security levels so each team only ...
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Hello Atlassian Community, I recently sent an email inquiry to a university's international admissions office ( welcomeoffice@unime.it ). In response, I received an automated email invitation from a...
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My jira on this link https://teh-group.atlassian.net/ It shows this Any recommendations how to show it
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Hey! I have some issues with the fields visible to the customer in my Customer Service Management space. I am trying to share the start and due dates with the client, but I am unable to give them acc...
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GOAL: Sync the Due date field with the SLA breach time (Time to Resolution / "TTR", customfield_12581) so both show the same date. FLOW STRUCTURE: 1. Trigger: Field value changed → Status → Value...
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Hello, I have a project in JSM, and I was recently seeing a new feature in my space settings called Live chat. However, I am not able to find it anymore. Can someone guide how can we enable that feat...
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Hello. Looking to find the correct process of renewing our SCIM API key. Claude's instructions indicate that the SCIM API key should be renewed; however, we would like to confirm the proper...
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I'm trying to create an automation using the incoming webhook trigger and then the action to create a work item. However it will not let me save it. I only get the error 'invalid incoming...
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Good morning Atlassian Community, We enabled DMARC protecting for our JSM site roughly a year ago, and it... works, I guess. One of the things that we've struggled with is having a org friendly nam...
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changes to how we use customer data will be effective on August 17th review and manage data settings
we got the pop-up like in admin portal Reminder.changes to how we use customer data will be effective on August 17th review and manage your data contribution settings. my concern is any data ...
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Hello We have a service space for external customers to create tickets. Unfortunately, we are not receiving notifications or emails when a customer creates a ticket or adds a comment, or any other...
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Hi, I am struggling with a good way to add validation to a workflow. As part of reporting, I have added a sub-category custom field for IT team to set on tickets. To avoid the team forgetting, my m...
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We are using Jira Service Management Cloud with customer notifications enabled. When a public comment is added to a request, Jira sends an email notification to the customers involved. Customers can...
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Hello folks, I need to create reports related to SLAs if anyone has any idea related to SLAs please suggest me. Thanks, Priya R
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Hi folks, I want to display some information to educate the users when to raise an incident or service request. Because sometimes users raise Incident for access related issues in the JSM po...
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Ticket# CS-267210- have been waiting for a response since June Ticket# CS-284672- no one responds to the email replies I have sent Ticket# CS-283325- no response regarding my issue
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Alert grouping does very little except cause alerts to go unacknowledged. The ability to configure grouping assume you want it. There should be a way to allow your customers to only group when they s...
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The way that we have it now, we can scan the QR code of a device using a phone which brings us to the record in Jira Assets. From that screen we can use a dropdown to manually update the location fie...
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Anteriormente para que me aparecieran activaba Desde la confirguracion general en Jira Labs y en Nueva experiencia para cambios de estado de actividad le daba clic pero ahora no aparece el boton para...
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Hi All, In our Jira Service Management portal we have various service request types where we have added a filed called "Manager". The requester provides the name here and the approval goes to that p...
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...xperience metrics to uncover true Customer Satisfaction — Bringing the watermelon problem, and experience metrics, into Jira Service Management, Atlassian Community Creating a Happier Service D...
- Article
- jira-service-management
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When first navigating to the board by selecting the stared space I am getting an error "We can't show this space. You don't have permission to view this space, or it may not exist". The error message...
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We currently have an automation for sending out department approvals once a week. That automation includes a status change to trigger the department approvals. I am currently trying to simplify a wo...
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What are the benefits/drawbacks?
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- cloud
- jira-service-management-cloud
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Hi everyone, I'm trying to create a Jira Automation rule that automatically copies an Assets/Object field from a parent issue to a newly created sub-task. Setup Field type: Assets/Object field F...
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| July 29, 2026 7:47 AM PDT | ||
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| January 14, 2025 5:27 AM PST |