Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I'm trying to create a Widget to show how many open or closed tickets each "Organization" has in our project. I created a filter with all of these issues, but when I go to add an issue stati...
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Trying from bottom up kinda need right guidance to keep correctly so I know what I've to offer
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Looking for insight on how you may have used the AlertDefID or AlertDefinitionID to pull them in. If you used another method would be interested in hearing from you Thanks Kim &n...
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When any of our customers try to utilize the portal they see the screenshot below. Every single user sees the exact same screen. Our initial trial ended though we have not had more than 3 'agent' use...
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I'm trying to build and automation and I've seen multiple posts of people trying for similar things but I can't seem to understand them well enough or adapt them to what I'm trying to do. In my inci...
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I'm trying to login to get support on my school's website but my password did not work and when I sent an email to reset it it said password resetting is disabled. I need it reenabled.
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I have a client who has a large SharePoint list of items that we would like to bring into Jira Assets. I can easily export the list as a CSV and then import into Assets, the problem is that many of t...
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Does anybody have any experience in retrieving Assets from Powershell using the JiraPS module? My usecase is as follows: I've created an asset (i.e. myasset) and then I have a custom field which type...
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I'm creating a schema for business applications. I want two of the attributes to define the infrastructure owner and application owner. I'd like to have the attributes linked to JSM Teams...
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We have integrated OpsGenie with JSM; as new alerts come in, corresponding tickets in JSM are created. Notes manually entered in to the OG alert, are reflected in the JSM ticket. So I know the confi...
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How to disable the full-size image option when clicking on an image in JSM? Added an image as an icon and it seems it is clickable. How to disable this?
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Hi All! How do I get Assist in Slack to stop sending certain notifications? IE. when a ticket is assigned to me (I am usually the only one doing tickets) and when a ticket is closed? I can't se...
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I see of options on the University page, but from your personal experience, where's the best place for Service Managment training?
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I created and populated a custom organization detail field for our customer organizations with our company's client ID from our app. I'd like to have this automatically populated into each issue in a...
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Hello Community, I need help with the following issue: We receive various requests through a service project. I want to provide users with an overview of all open issues—ideally in a list on a know...
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Hello, I am in the process of setting up automation that will check every 15 minutes for new tickets and whether they are unassigned. (1st screen) The script in the Assign operation shows all ticke...
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Hi there, when we invite a new customer to Jira Service Management project, the system adds him/her as a new Jira user with Jira Service Management Customer Access user role within a respective grou...
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In our production environment I regularly see functionality magically appear and then dissapear weeks later. I have no idea why they come and where they go. Some I know are things like "Record via ...
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I need the suggested articles from the Knowledge base displayed in the Service Desk Portal to vary based on the customer organization. I thought I could achieve it with articles categories, but then...
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Hi, We have a custom field in the request types that has three options and we mark one of them as Default according to the request type. But, we don't know when, this Default selection is lost ...
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I encountered an issue where changes to filter permissions are not being saved correctly. After updating the permissions (assigning access to another user, organization, etc.) and clicking Sa...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but it don't work,...
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Hello, Have a good day We had a problem with the number of users in Jira and we increased the number to 9, but when Jira came back and we got access, 5 of the team members couldn't log in and the pag...
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Hi Everyone. is this Team Picker (single team) a default field or custom field. i am creating a team picker filed but unable to see this field in custom field option in JIRA cloud. can any one g...
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Could we schedule a meeting with a JIRA representative to discuss the platform's features, integration options, and how it can be customized to fit the specific needs and workflow of our team?
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