Community resources
Community resources
Community resources
Jira Service Management
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Does Coralogix integration support auto-closing/resolving alerts on resolved events in JSM Standard?
Hi, We are using Jira Service Management (Standard plan) with the native Coralogix integration. We configured alias mapping (using id ), and deduplication works correctly — repeated events with th...
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Could use some help with an automation rule (if it's possible). The Ask: Allow customers to Request Again a service desk ticket they submitted in the past.Request Again clones the ticket...
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I'm trying to set up a service account to automatically create tickets in our ITSM service when servers trigger specific alerts in their monitoring. But when I try to call the endpoint to create the...
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Hello everyone, I’m having an issue with the ‘Assist’ Teams extension app. I have configured the app correctly and linked it to my support management space, and it works. The only issue I’m encoun...
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Hey team, We have 2 company-managed project spaces in the same JSM cloud instance. We want to move all the work items (~40000), linked work items and associated attachments, comments, etc. with the ...
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Before you can quickly switch between audit log and rule details when editing a rule. Precisely what you need when debugging a rule. Now both are hidden inside the "..." menu. More clicks requ...
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When importing customers from csv is there a way to have the system NOT send them an invite email?
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Hi everybody, I am building an automation at a customer's system so that the request type is changed under certain conditions. Unfortunately I cannot select the request type to change to, be...
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Hi We are looking to implement a Discovery Tool in Jira that will discover Windows devices on the network and the Applications and Software installed. I have been looking at Asset Discovery, ...
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We are about to start the Service Desk Institute Programme (SDI), and as part of it, we need to produce several service desk reports. The following reports are required and are to include targ...
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Яка є можливість в JSM data centre при створенні задачі в одному проєкті автоматично перенести задачу в інший проєкт?
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Dear community, I’m facing the following issue in Jira Data Center (Service Desk): I would like approvers to receive an email notification when the issue transitions to the approval status. However...
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Good afternoon, community, I have a field called Change category with 4 options (Minor Change, Major Change, Emergency, Normal Change) — all of these are single User Picker fields. Using ScriptRunn...
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Need a Jira Cloud alternative to Behaviours / Initialisers to restrict field values based on logged‑
We are looking for a native Jira Cloud capability (or recommended approach) that works similar to Behaviours / Initialisers in Jira Cloud We are not using ScriptRunner or any third‑party apps. Us...
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I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval work
Hi everyone, I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval workflow. The Scenario: When an access request ticket is created, we have an approval st...
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scenario: we have two object types in schema 'Manufactures' and 'Type of devices'. In the third object type 'phones', there are various objects that are linked to objects of manufactures and type of ...
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We are using cloud JSM and we have standart package. Our JSM team would like to improve their survey. When a customer gives 1 or 2 in the survey we would like to make comment section is requ...
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I have a project automation I'm working on but I need to get a Name - that is a string format - and put into a User Picker (single user) customfield. This doesn't resolve the name though ...
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This is a rant more than a legit qu so not expecting any answers ... How does anyone find anything when (most?) of the documentation is still not updated with instructions that fit the new navigatio...
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Hi Community i have a question When we are trying to create a ticket via mail and adding the users in cc they are not appearing in request participants field Customer access and permissions i...
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I want to hide the SLA panel from agent view entirely while still having the SLA tracked in the background for reporting purposes. We are wanting to look at SLA at a more holistic level inst...
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I have created two request types in Jira: Gate 1 Sprint (with Gate 1 Sprint form; mandatory fields are enforced correctly) Gate 3 (with Gate 3 form; mandatory fields are not en...
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Hi, Is it possible in the Jira User Portal to add a Service Announcement or a scrolling banner to notify people about an issue? This would allow, if the issue is a scrolling banner, to click o...
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Hello together, I did some research in the community and internet. But i didn´t found much infos. I also created another thread here, few days before, regarding multiple Support Spaces, Pipelines...
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We couldn’t export your work items Client & Regulatory Reporting - All work - Jira
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 13m ago | ||
| 3 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |