All accessible service spaces are already set up

Question

Hi Mr./Ms.

I'm integrating Jira Atlassian to Microsoft Teams using the Assist App.

At the Assist chat, I have pressed on the "Agent Channel" or "Request Channel".

The Assist doesn't show the Space to choose. But It responses the message "All accessible service spaces are already set up."

Best ragards,

Son Hoang

Son Hoang_km1yba · Answer

Hi @Ashok Shembde

I followed this guide: Set up chat in Microsoft Teams | Jira Service Management Cloud | Atlassian Support.

In Microsoft Teams, I configured the Assist App to point to the Channel. But it returns the message "All accessible service spaces are already set up". It doesn't allow you to choose the channel.

In Jira, after the Assist bot returns "All accessible service spaces are already set up". I don't see any changes.

Therefore, when I create/update a work item, it doesn't emit a notification to any channel.

Ashok Shembde · Answer

Hi Son,

You can refer to the official Atlassian documentation for integrating Jira Cloud with Microsoft Teams using the Assist App. It provides detailed steps on setup, including how to configure the Agent/Request channels and Service Spaces.

Please check the following link for guidance:https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/

If the issue persists after following the doc, feel free to share more details and I can assist further.

Best regards,Ashok