How to add "Organisation" field in the Request form?

[Jericho Sison]

"Organisation" is currently in the work item view and we also need it to be in the request form so customer can add it when they are raising a ticket.

[Trudy Claspill]

Hello @Jericho Sison 

Welcome to the Atlassian community.

It is not possible to add the Organization field to the request form to allow a Customer to set it. The field can be set manually by JSM Agents or through Automation. 

Why do you want or need to have the Customer set the field?

[Juan Carlos Pin]

Hi @Jericho Sison 

We change the value through automation, and this way, everyone in that org can see that ticket in their portal.

If the user is already in the org, you can edit the field to add the org itself

[Eitzaz Haider]

I believe you can add a request participant for this case, or use automation on work item creation. I don't think you have this opportunity at cutomer side