Community resources
Community resources
Community resources
Jira Service Management
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I want to be able to create support tickets from support desk, where the SLA is based on which customer it is. How can I do that? Initially I have tried to create a custom field and intend to add tha...
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Hello Everyone, I am trying to use post function "Sends a customizable email to the selected recipients and with the given content" on the issue create event which is not working for any JQL filter....
- Question
- jira-service-desk
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Greetings, Our service desk customers can't see the Description field and Attachments in their own requests and requests shared with them. But they can see comments and issue status change logs. If ...
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We have customers currently logging tickets by unfortunately we are not recieving all the tickets we should be. Just wondering if anyone would be able to point me in the right direction to get this ...
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We are busy configuring our new JIRA Service Desk Cloud. I have created all my organizations as well as adding the customers within each organization. I do not have the option to add a name/surname...
- Question
- jira-service-desk
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I have had to migrate from cloud to on-premise. I install Service Desk and then restore from the cloud backup. In the process, I lost the Service Desk icons. I tried installing a side-by-side versi...
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Our system has a nested organizational structure, where the admin has privilege on all its children. All organization level will have its own admin. When a ticket is raised at the lower level a top-l...
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We have a business project that has a couple of statuses that need to be removed from the board (i.e. Cancelled by Client / Cancelled by Agent / Declined, etc) How do I accomplish this?
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I would think this would be pretty simple, but I'm struggling... we have a basic service desk type used for requests, and I can already foresee any access requests being input as this type (as well a...
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When an issue is labelled as "done" or "resolved" a user should not be able to record time to that issue, however users still have access. Does anyone know what I'm missing?
- Question
- jira-service-desk
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When a Service Desk Agent creates a new issue through Jira and changes the Reporter to a standard user, that user do not receive any notifications. We tested changing the Reporter to one of the...
- Question
- jira-service-desk
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I already tried all what you say in the forum and I can´t find the solution.... the customer satisfaction survey isn´t sent to the customer when the issu is resolved and closed. but it does when the...
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I was hoping to see the same formatting on ServiceDesk suggestions as in KB confluence articles. Unfortunately, bulletted items on Confluence KB shows up in a single line. How can the formatti...
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- confluence
- jira-service-desk
- knowledge-base
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When a new customer submits a ticket, it is not being received by the service desk, and the customer is not receiving a response of any kind. I have tried submitting test tickets with a manuall...
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Hi, currently our @User comments do not notify the referenced users in our service desk project. We are limiting the notifications in JSD more than in Jira to prohibit spamming. Which event is ...
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We have one Jira SD project setup where the plan is for all customers (assigned to an organisation) can access and raise tickets for their organisation only. What we'd like to do is setup SD Team Me...
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how can i do that? i have an email my issue template email that is triggered by a custom event, that event fires on all issues, but i want it to fire only on actions from my agents, not customers. ...
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Hello I would like to notify issue status to LINE messenger. I have try to use solution webhook in project automation but can’t do it. Cloud anyone have solution? Please help
- Question
- atl-adm
- jira-service-desk
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We've linked a Confluence knowledge base to our JIRA Service Desk portal. Users can access articles through the Help Center, but they cannot connect to the Confluence page directly through the link w...
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I'm working on configuring Service Desk. In addition to the regular "Assignee" field, I also need a field which will allow me to assign tickets to a group. Following the suggestion here, I setup a gr...
- Question
- jira-service-desk
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In Service Desk the only emails permitted in the to field is the customer and the reporter. My goal is the send emails to others and to Pager Duty if SLA violations occur. What am I mi...
- Question
- jira-service-desk
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On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt. Is this possible? Is there any Add-On?
- Question
- jira-service-desk
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On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt. Is this possible? Is there any Add-On?
- Question
- jira-service-desk
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Hi, I try to put an User property to himself with a customer with no groups or role, or any Atlassian Licences. I always have a redirection of the url /servicedesk/customer/portal/ whe...
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We have used 'Sends a customizable email to the selected recipients and with the given content' post function on 'Issue Created' event with JQL filter as status = "Payroll Initiated" but the we are n...
- Question
- jira-service-desk
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |