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Export Tickets to Xls (Portal)

mlanguasco
mlanguasco
Contributor
May 3, 2018

On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt.
Is this possible? Is there any Add-On?

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Ajay _view26_
Ajay _view26_
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May 3, 2018

The user portal doesnt expose the JQL functionality , where you get the option to download the issue list . 

 

However you could go to Jira->Issues->Search  and enter JQL with your Project name to get the list which can be downloaded.

Screen shots below

 

Screen Shot 2018-05-04 at 07.10.01.png

 

 

Screen Shot 2018-05-04 at 07.06.56.png

 

In case you need advanced reports you could use  the Reporting plugin for ServiceDesk

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mlanguasco
mlanguasco
Contributor
May 3, 2018

Thank you very much for the reply.


Actually, I wanted to know if it is possible that the user from the Portal, can have a tool to export the tickets.
That is, without the need to have an agent, who provides the information.

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cristian zuccala
cristian zuccala December 27, 2018

Hi Mauro, do you resolved this issue,  I need the same solution   thks

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