Post function on issue create not working

[Shubham Agarwal]

Hello Everyone,

I am trying to use post function "Sends a customizable email to the selected recipients and with the given content" on the issue create event which is not working for any JQL filter. Sequence of this event is already set to last in the post function list.

Didn't getting anything helpful in this context, we have our Jira on cloud.

Also facing issue with this event on other stages too.

Please guide/help.

Thanks in advance.

[Gezim Shehu [Communardo]]

Maybe someone else can hop in and help?

[Shubham Agarwal]

I do not have the access log over cloud. Lets see thanks for your time.

[Gezim Shehu [Communardo]]

Hi,

Can you post some print screen of how you have the PF configured?

Cheers

[Shubham Agarwal]

Thanks for the response Gezim Shehu. Attaching the screenshots for the configuration.

[Shubham Agarwal]

@Gezim Shehu [Communardo] i am trying to sent a customize email on creating the issue.

[Gezim Shehu [Communardo]]

May I ask which is the scope of putting JQL condition into this?

[Shubham Agarwal]

It is for when condition of the PF where it required When, Who, Where.

So that when JQL condition matches and it will trigger the custom email  to the set of recipients.

Is there something wrong? please let me know.

[Shubham Agarwal]

It indicates that whenever the issue raised and its initial status of the workflow.

[Gezim Shehu [Communardo]]

I understand, but is it necessary, as this is a transition pointing to that status, so I don't think it's valid to add it as a condition.

Can you try removing the condition? 

[Shubham Agarwal]

Yes in this scenario this is necessary, i also tried without this condition its not working. Also used it in mid stage of workflow there it was not working too. So didn't getting any fruitful solution over it.

What you suggest where i can use this PF..?

[Gezim Shehu [Communardo]]

Is this a built in function for cloud?

I currently have access to Server only and this is not an out of the box plugin.

Mostly use Email this issue, or ScriptRunner's email PF.

[Shubham Agarwal]

Yes this is built in function. Using Email this issue will have the manual task. while is am looking for the automated mailer to  be sent.

[Gezim Shehu [Communardo]]

Do you have access in the logs?

I really can't figure this out as I am not familiar with it and no log details make it difficult.