Community resources
Community resources
Community resources
Jira Service Management
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How do you edit the reponse team in order to create a new set of queues?
- Question
- jira-service-desk
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We have recently configured JSD & we would like to create some statistics by the use of a JIRA Dashboard. I would like to report on the number of tickets our customers (organizations) ha...
- Question
- jira-service-desk
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Solution: As Jack below proposed, there was a custom field named "status" that was taking precedence when searching for status columns in the edit portion of the queues. Deleting that custom fi...
901 views 5 0 Deleted user September 26, 2018 -
Hi we want to add attachment document in portal. so when the user raise a request they can fill the form and send it with a ticket. anyone done this before. Thanks in...
3,597 views 8 1 Deleted user September 26, 2018- Question
- jira-service-desk
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Lag adding Status/Editing Workflows/Diagram View 7:37AM CST clicked created for new Status/ Page loaded at 7:41AM CST, that is a 4 minute lag. Clicked the wait button for screen to load pop-up (Pag...
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Hi All, I am using Jira service desk. I want to export the issues based on the custom field in the PDF Formate. And I want to export to pre-defined PDF Formate. For Example, I want a company logo i...
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Hi, I am using Jira service desk. and I want to export the report in the PDF Formate. with the predefined templates like I want a company logo in the exported PDF Formate. And also end of the week ...
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Hi, I am requesting to share the documentation for the API to add/update and view the issues in Jira service desk. I have referred the below document, but I am unable to find the API for the view ...
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Hello Community, Is there a way that I can hide Don't Notify Me Button on Customer Portal? We want our customers to be notified. Thank you Can scriptrunner do this thing? Any comments/suggestions ar...
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Does anyone know what is the equivalent of Zendesk macro in Jira Service Desk ? I'm specifically referring to the ability for a user to automate a set of actions on his ticket by clicking ...
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Hello, Is there a way the customer will be able to see who is logged into the customer portal. At the moment the only way is for the customer to click on their photo on the top right but a lot of cus...
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We just launched Jira Service Desk to our technology groups. Currently our development group uses an old software to manage there projects. This system has been updated for nearly 10 years, and its w...
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We need to disable the Customer Notification: Request resolved in Jira Service Desk Cloud. We have disabled the email in the Customer notifications screen: https://d.pr/i/YMMoHo but t...
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I have a custom field, that only takes a value of a few characters. It doesn't need to fill the entire window. Is there a way I can adjust the width to make it feel more appropriate for the content g...
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Hi iam configured issues by mail, they are created, but as issuer/author of the issue, it sets me (admin) instead of creating a new customer and us him as author. So i can not comunicate with th...
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Hi iam configured issues by mail, they are created, but as issuer/author of the issue, it sets me (admin) instead of creating a new customer and us him as author. So i can not cumminicate with him by...
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Hi, when i get a email issue by mail an issue is created, but the author is not the customer, its me. So i can noc´t communicate with him. How can i change this, which settings is this?
- Question
- jira-service-desk
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Hi Dear Support team We have a problem, usually, we sent email to 'support@volohelpdesk.atlassian.net' and it creates a ticket, and then we get an email, But now when we sent an email...
- Question
- jira-service-desk
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The knowledge base portal view in Service desk has lost a few pixels in width over the last few days
Just started to get feedback from our customers this morning that there are now horizontal scroll bars all over our knowledge base. I know we only have 650px in width available through the port...
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Because of our internal policy, we are not allowed to access Jira on mobile devices. How can I disable Jira mobile? Jira is hosted on our local server.
- Question
- jira
- jira-server
- jira-service-desk
- mobile
- server
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Hi, We are using service desk cloud version but we need to have more capabilities regarding reports creation and management. I need for example to be able to retreive the following information...
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I know how to delete one by one but how can do delete them in a batch or be able to select multiple then delete. We go over several 100 customer/issues from service desk that need to clea...
- Question
- jira-service-desk
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Hi I am new to Jira and Groovy and got a question on the behaviours. We have an key in the user properties for the supervisor of the employee and I would like to automatically write this into t...
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Im trying answer my issues by Jira, but the email with the comment dont arrive in my inbox.
- Question
- jira-service-desk
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Hi, I'm looking to use jira-python's oauth authentication capability, but the library does not seem to support the option to add users to organization's yet. The corresponding ...
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