Export Tickets

[mlanguasco]

On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt.
Is this possible? Is there any Add-On?

[Manon Soubies-Camy]

Hello @mlanguasco,

There is an open feature request: As a Service Desk Customer, I want to export the Service Desk Requests fields (csv, excel), you can watch it to be updated and vote for it.

If you're on Server, there is a free add-on: Customer Requests Workload Report, but note it's not Atlassian verified.

Hope this helps,

- Manon

[Brittany Wispell]

@mlanguasco 

I don't believe that this is possible out of the portal OOB or with any additional add-ons. But you can create a JQL search in the Search for Issues area to find the specific user/customer tickets and export those ticket from there. See image below. If you're in Atlassian Cloud or using the new UI this will look different. But should be in the same area. 

[mlanguasco]

Thank you very much for the reply.
Actually, I wanted to know if it is possible that the user from the Portal, can have a tool to export the tickets.
That is, without the need to have an agent, who provides the information.