Jira Service Management

In Service Desk the only emails permitted in the to field is the customer and the reporter. My goal is the send emails to others and to Pager Duty if SLA violations occur.    What am I mi...

• Question
• jira-service-desk

On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt. Is this possible? Is there any Add-On?

• Question
• jira-service-desk

On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt. Is this possible? Is there any Add-On?

• Question
• jira-service-desk

Hi,   I try to put an User property to himself with a customer with no groups or role, or any Atlassian Licences. I always have a redirection of the url /servicedesk/customer/portal/ whe...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have used 'Sends a customizable email to the selected recipients and with the given content' post function on 'Issue Created' event with JQL filter as status = "Payroll Initiated" but the we are n...

• Question
• jira-service-desk

After safe mode, we cant install Jira Service Desk on the server.  We reinstall addon in a marketplace when seeing this error  ```INFO673x5562x1 1rb0vtg /rest/plugins/1.0/installed-mark...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We get around 50% ticket of the same kind which often has same resolution/RCA steps. Can I create knowledge base containing unique ticket id or reference id which can be linked to tickets?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I can be able to create projects with business and service desk , but i'm not be able to view the options of creating a software type project

• Question
• jira-service-desk

Our Jira Service Desk (Cloud) system sends emails upon issue creation which say "Just confirming that we got your request. We're on it." despite modifying the request created content at /service...

• Question
• email
• jira-service-desk
• jira-service-desk-cloud

I'm trying to add an Office 365 email account (It's a regular email account not a shared one) I've verified the username and password and keep getting this message:   Unfortunately JIRA could...

• Question
• jira-service-desk

Hello Community, Per my Manage Add-ons section I no longer have Adaptavist Scriptrunner installed... but I have a lingering "Adaptavist ScriptRunner for JIRA Cloud" System User account which I ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When a request is raised to support@, the full name of the requestor becomes linked/merged with the support@ address and I can find no way to unlink it, the user accounts are unaffected in Google Adm...

• Question
• jira-cloud
• jira-service-desk

I would like to lock down user access (for customers)  to reporting an issue and getting just the notification that it has been received and resolved, but  NOT have them get log in access t...

• Question
• jira-service-desk

We have an automation rule where the operational categorization and other fields are being set when a ticket is opened. On a subset of our tickets, when the Request Participants are added to the tick...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   I have a problem. My SD instance for this project has CSAT enabled. I open an Issue through "Raise a Request" and resolve with another account. Going back to the customer account...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Is there a way or a plugin that can enhance organization with a set of attributes? Regards, Ahmed Trabelsi

• Question
• jira-service-desk

Hi, I need to add support contract details on JSD project wich are: - Start date - End date - Effort - Customer - Status Please note that a JSD project may be associeted to many support contra...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello there,   I'm using a Power BI Content Pack to retrieve information from my Service Desk Portal, and i need to get information from the Customer Satisfaction Feedback field, but i dont fi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Is it possible to get the user properties with the JIRA API. I try to custom the customer portal with some javascript and I need this informations   Can you help me ?    Best...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a post function with JMWE that sends an email to our customers for a certain issue type. Everything works fine in regards to sending the email and the groovy script.  However th...

• Question
• email
• format
• jira-misc-workflow-extensions
• jira-service-desk

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm trying to create an auto complete custom field and add it to my jsd customer portal, the  problem is that in my edit.vm file i have a <select></select> that work fine in the back...

• Question
• custom-field
• developer
• jira-service-desk

Hi Jira users Do any one knows how to configure contact form from login page? I can´t find any know how about that. we have a service desk which is not public, so if its not possible to configure a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hey everyone, My first question in this community.  In Jira Service Desk, there is a field called "VIP". I am not sure if this is there by default or if this was created by some add-on (si...

• Question
• jira-service-desk
• jira-service-desk-server
• server

2018-05-02 09:58:22,975 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting 2018-05-02 09:58:22,975 Caesium-1-1...

• Question
• jira-service-desk