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Jira Service Management
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I am trying to create a JQL query for a filter for our dashboard to review any sla's that have breached either time to first response or time to resolution in the last month. Does anyone know a good...
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Wij hebben de CSAT module van Jira. Is er een manier om hier een maandelijks rapport van uit te draaien in een mooie opmaak? Wellicht zelfs automatisch?
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Hi All, I was checking jira standard vs jira premium and realized that jira standard can still help us to keep our operations smooth but i realized thay also mentioned last year about some templates...
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Hi, So we're using JSM at the moment. We've got one Project, and let's say 100 Portal-only customers. These 100 customers belong to 3 different Groups - who happen to be our main Customer Stak...
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How do people manage their customers and the sites they’re affiliated with? For instance, I manage a team that services seven different locations globally. I’d like to know that Sally is from Site A ...
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Greetings, I am testing Essentials trial, want to have automated phone calls from StruxureWare during off hours for certain critical hardware we have to monitor in our company. Configured integratio...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- struxureware
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I built an automation for newly created issues to parent to an epic and assign to current sprint. It has been working fine with no issues in the logs. After I created this automation, we built automa...
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Hello Atlassian Community, We’ve been hard at work exploring ways to use AI to enhance the productivity of service and operations teams. Would you like to join us? We want you t...
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Hi All, Ive been spinning my wheels here so I figured I would reach out. I am trying to create an automation to copy the following date format to the Start date field (date picker) Format...
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Are there differences between JIRA API and JIRA Service Management API? We have developed an integration using JIRA API. We have tested the same with JIRA Cloud Software pl...
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How to update an Assets Object field with the value of an attribute from another Assets field using Automation? Hello everyone, I'm working with Jira Service Management and trying to automatically ...
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Hi, Atlassian Community! I have an JSM trial premium instance and i want to know if i can get Atlassian Analytics on this instance. I have tried to add up on admin page by the "Add More Prod...
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Is it possible to create a dropdown field with a specific list of options based on the request type chosen within the portal group chosen? Portal Group A Request Type - Support List A, B, ...
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Hello! I'm trying to make a query with JQL to get all the tickets created and updated during the last 3 months but with the query I'm showing here I can only get the tickets created during the month...
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Had the right to do this previously but somewhere along the way it disappeared. Also cannot assign an assignee anymore.
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Alerts are created via API integration. using the same integration, notes are added to alerts. When an alert is created, a JSM issue created. When a note is added, via API, to the alert, t...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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I have some problems to select some fields from a filter (JQL or base) visible in the queue which allow to made and prioritization of the backlog. At the first step, I have configured and added some...
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Hello team We have noticed that when you hover over a user in the on call schedule it shows only the e-mail contact of the user after migrating to JSM from ops genie. The user has filled in all the...
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Scenario We are setting up a form to be filled out by internal staff members via JSM Portal. In some cases we want to pre-fill fields with user related values like i.e. name, department, position or...
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Hi guys, When an agent (agent_one@firma.de) creates a ticket by sending an email to the Jira inbox (service@firma.de), sometimes no internal notifications about the creation of a new ticket are sent...
- Question
- jira-service-desk
- cloud
- jira
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Dear Community! We have created multiple issue types in a Service Desk project. All of them is an Incident type, but they all have different names and icons. What we would like to achieve...
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Hello Team, I have admin access in both JSM and Freshservice, using the same account for both systems. When I send an email to my project email ID (e.g., project_name@domain.atlassian.net), a ticket...
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Hello, I do not receive email notifications to my work email after a new ticket have been created. I checked notification settings in the Jira Project settings and in Personal Notification settin...
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Hi JSM Folks, Do you have any recommendations for a good JSM theme that supports forms? I tried installing Theme Extension for Jira Service Management in our JSM instance, but we en...
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Hello, My customers (users who will open issues on JIRA SM) will log on Azure AD. Do they need for each a Atlassian Guard license or Guard license is only necessary for user/agents (user that will r...
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Atlassian Community Events
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| 28 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |