Community resources
Community resources
Community resources
Jira Service Management
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Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made...
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I'm having trouble setting default field values with automation when creating a incident from an alert. The Create Incident action only accepts a handful of fields for explicit setting but says "ple...
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Boa tarde! Gostaria de dar uma sugestão de mellhoria: Na task, se desejar apagar anexos, tem que executar esse processo um a um, não existindo a possibilidade de selecionar multiplos arquivos para ...
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My users do not want to use the built in "Add PIR" button because it does not pull in any fields from the incident other than linking it as a primary incident, so using a manual trigger automation we...
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...chedule. Is it then true that if I route to an escalation policy the on-call schedule is ignored, and if I alert to an escalation policy the on-call schedule is ignored. Is there a w...
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Hi Team, I have one question and I hope someone can give me advice on how can I poke further. I need to run a script as part of remediation in Jira. So, can I use the automation rules to trigger scr...
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Hi I need a Bridge Letter for the Soc 2 Type 2 for the period covered 10/1/2024 to 12/31/2024. My company is a customer. Elaine Childs Verra Mobility
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Diante de diversos testes, a equipe PowerRev percebeu que os seu clientes não recebem a pesquisa de satisfação do cliente. Seguimos todos os procedimentos de configuração e não conseguimos solução, o...
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Comunidad Atalssian buen día. Su ayuda ya que me encuentro realizando depuración de usuarios en mis proyectos de Jira Service Management pero me encuentro con unas novedades. 1. Al momento de ingre...
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I would like to create an issue in Jira for different issues that don't rely on multiple reactions. From what I can tell, the only way to create an issue in Jira using a reaction in Slack is to choos...
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...amples: "unu" = "val unu" unu = "val unu" Validation is passing fine, I see it in the Network panel of the Dev Tools of the browser : {"isValid":true,"errorMessages":[],"errors":{}} &n...
- Question
- aql
- cloud
- csv
- import
- jira-service-management
- +1 more tag...
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I'm in the process of moving my assets over to Jira Service Management's Assets feature, and I'm wondering if there's a way to set up my assets to automatically depreciate and display a current book ...
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Has anyone tried or had success using a specific OU when setting the "Target domains" for the Active Directory adapter? Example: ad.domain.edu/orgUnits/MyDivision I don't want or need to pull the h...
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We have a product that will only send out notifications via SMS.. these are critical as they have to do with safety systems on ships, we have some users who live in dodgy cell reception areas, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Using Analytics, I am working on time in status template dashboard and charts. Does anyone have any experience with the setup for this? Questions: Any suggestions for b...
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Hi, Have anyone tried fetching values from 'Reporter' field and use it for some operation in Script Runner? Im trying to auto assign issues basis reporter details but its failing
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We have a JSM project and we created a board with swimlanse. The issue is that we want to filter the board based on the organization that associate with the tickets. I found only the quick filter sol...
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Hey community, I've linked a confluence space to my portal. When creating a new issue via the portal it suggests informations from confluence pages of this space, which is great. Is there a way to...
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Hi, I've been struggling with an automation rule for a couple of days now. Most of it works but creating a variable and succesfully using it as a smart value has some unexpected outc...
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I will like to preset approvers for a request type in my Jira service management. But that cannot be done in a company managed project. Why?
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Good morning, Does any know if the ability to use Okta to authenticate the user for an approval step within a JSM Workflow? Meaning, if I'm the approver when I click approve on the issue, can it prom...
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SLA widget shows wrong times, how can i fix this ?
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We have fields appearing on conditional basis at JIRA service request portal for customers. These field have 'default value' set in them, and customer role user are able to 'Edit' these default value...
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下記の事例と同様の現象が発生しており、回答の通りユーザー設定：親子関係の「スケジュールを自動補正」にチェックがあるかどうか確認したいが、親子関係の画面がでずこまっております。設定画面を表示する方法を教えてください。 また、タスクを完了すると手動モードが「はい」に切り替わるユーザーと「いいえ」のままのユーザーが存在しています。上記の事象と関連しているように思われます。 対象方法...
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Hi Community How to pre-fill the in Jira dropdown field with a value from the URL ? i tried just with the Follow URL but its not working. any idea ? https://domain.atlassian.net/servic...
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