Community resources
Community resources
Community resources
Jira Service Management
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Hi. I would like, for every Issue created, 10 Sub-Tasks must be created inside each Issue/Task How can I achieve that using Automation?
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...othing is returned. This is true used in an Action Log and Edit Issue node. 4. I also attempted to use {{#if(no(issue.customfield_13867.value.isEmpty))}}{{UserSelectedITSupportTier}}ITSD G...
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i created this article https://lunacheckout.atlassian.net/servicedesk/customer/kb/view/655365 and i want to show it to my clients without this log in message before the article, how do i set t...
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Hey out there. I am hoping to mimic one of my JSM Projects after the dropdowns in Atlassians "Contact Us" customer portal. The goal is to simplify the experience for the customer - one dropdown menu ...
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Dear community, I found this page, which explains how to add a Team to an issue. Two ways to update the Team field - Atlassian Community I am currently creating an automation, where I ...
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I am looking for a way to collect Customer Satisfaction and Net Promoter Score when a ticket is closed. Ideally, an email would be sent out with the survey/questions and the data would be collected o...
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It looks like you can configure Ops Genie to send messages to a Teams channel but what about a Group Chat within MS Teams?
- Question
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Hello! I have a bit of a puzzle regarding the at-mention notification emails. We are using Jira Service Management Data Center. I have a project that has most of the customer notificatio...
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Hello Sales Team @ Atlassian Need Product details with offered features for our Business Requirement. Corporate Purchase | Product Overview | Opsgenie & Jira Service Manageme...
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Trying to get the comment added onto the Helpdesk board, but at first it only went to the Jira Board, or not at all. What am I doing wrong?
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Hi we currently reference apiUrl: api.eu.opsgenie.com to integrate application monitoring within JIRA. With the migration can you please confirm what the replacement url should be. I f...
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Hello- We are working on replacing a third party tool we use with JSM/Slack integration. For our currently workflow, when an incident is created by the 3rd party tool, it opens a slack channel, and ...
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I want my customer to see similar requests when he/she types the description. This feature is used in this forum. i.e. when I start typing a question I get a list of questions that might be similar t...
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Hi. I always look for automation usage to know which project use jira and how much work for issues. Today some automation usage information is absent (looks like some people delete it). How to found ...
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Hi Community, I'm trying to create a JQL query to find tickets in my project where the SLA "Time to resolution" is less than 5 minutes. Here's what I currently use: PROJECT = SOPINF AND "Time to re...
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Hi, To report an issue on the portal, the client must select the asset concerned. However, as an agent, if I would like to report an issue on behalf of a client, I can't see the list of his assets,...
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I am trying to run report/metrics on MTTR, and the documentation indicates there are DevOps reports available - sounds like exactly what I need. BUT, though I am have admin rights, there is no optio...
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- opsgenie
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In our current setup of JSM, when in a transition screen, the 'reply to customer' field is located at the right. However, I just created a sandbox and saw there that when I use the same tr...
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issue created, but one team member cannot be assigned in the project, has tried to add the member as a developer in the people page, still cannot assign a task to him. His name is not in the option o...
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Hello, We always answer back to our customers, but it seems that since we have upgraded our version by default when we initiate the "Respond to customer" workflow, the value by default is in...
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I am in the process of setting up Opsgenie to work with Jira Service Management. Integration is established, but I'm struglling to get notifications to work. Opsgenie is a standard version. I have s...
- Question
- alert
- jira-service-management
- notification
- opsgenie
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Hello, I have 2 Jira Cloud projects. the first project is dedicated to our Japanese customers. This project has only one language: Japanese. The second project is for the rest of our customer all ov...
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I want to send notification to the users mentioned (@) in comments
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Hi folks, We have some questions in our following Assets configuration: Object scheme Object type - Customer - Service Category - Services - Service Items Filter Scope (A...
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When we originally set up our JSM it asked me if I'd like to link it to an existing product. We have both Confluence and Jira installed. I selected our jira (only one was selectable). This now enable...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |