Unable to connect Microsoft 365 mailbox to Jira Service Management – Admin Approval Required

[Area Sistemi]

Hello Atlassian Support,

We are trying to configure the native email channel in Jira Service Management Cloud using a standard Microsoft 365 mailbox (not a shared mailbox).

During the Microsoft authentication process, the connection fails with an "Admin approval required" message. The Microsoft account can authenticate successfully, but the application permissions requested by Atlassian require tenant administrator consent.

Could you please clarify:

1. Which Microsoft Entra ID (Azure AD) permissions are required by the Jira Service Management email integration?
2. Are there any known limitations or additional configuration steps when connecting a standard Microsoft 365 mailbox to the native JSM mail handler?
3. Is there documentation available that describes the required consent process and permissions in detail?

Environment:

• Jira Service Management Cloud
• Microsoft 365 mailbox (standard user mailbox, not shared)
• Native JSM email channel configuration
• Error received: "Admin approval required" during Microsoft sign-in

If needed, we can provide screenshots of the error and additional details about our Microsoft tenant configuration.

Thank you for your assistance.

Best regards,
Armand Balla

[Marc -Devoteam-]

Hi @Area Sistemi 

Welcome to the community.

See this Atlassian KB, this will provide you with all details an necessary links to Microsoft documentation.

user-gets-an-error-jira-cloud-atlassian-needs-permission-to-access-resources-in-your-organisation-when-setting-an-office-365-account-as-an-incoming-mail-server 

But you in Azure, you will need to have a Global Administrator or a Privileged Administrator to perform the changes.