Adding email conversation to a ticket opened via portal

[Sebastian Somi]

Currently if a ticket is originally raise by email, Jira nicely handles all conversation through email as long as title and the jira email are used in each email.

However, there is a scenario, where a user raises a ticket through portal 

It would be nice to be able to add emails to requests like that.

Solved: Attaching Email Replies to Active Ticket rather th...

[Marc -Devoteam-]

Hiv @Sebastian Somi 

The answer on the linked community post you shared is still valid.

"Such a concept would have to be done outside of JSM. You would have to use a different incoming email handler and then forward any emails that were post processed to JSM. You might consider using an ad on email handler such as JETI or JEMH."

This still applies, you need a 3rd part integration for this.

[Arkadiusz Wroblewski]

Hello @Sebastian Somi 

You making Statements. Whats exactly Question ?

Also, Portal-created requests absolutely accept email comments when sent to the project’s JSM email channel with the issue key in the subject. The main blocker is sender access; the emailer must be authorized on the ticket (like the reporter or a participant).

If comments are missing, check your JSM email processing logs to verify permissions and subject formatting.

Best,

Arek🤠