Community resources
Community resources
Community resources
Jira Service Management
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Hello we are using Insight in our company and would like to create filtered screens with objects and their attributes. Imagine we have 2 object : service and component. Service is related to compon...
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Hello, I have the requirement to set up a user group in Jira Service Desk/Service Management of which the users can be assigned to tickets but can only add internal comments. Is there a way to achi...
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Hi We're running 2 service desks (an internal and external desk) desk under separate projects using Jira Service Management. Both projects have the "Customer Permissions" > "Service project acce...
3,346 views 1 0 Deleted user January 19, 2022 -
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Hi, I am wondering whether its possible to grant an extra access or restrict access to some users to certain areas. What I am trying to do is, have only certain users with access level to a particu...
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How to set email notifications for new issues/requests/changes and comments.
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I have configured a blank screen for workflow transition, and add a Field has been modified Validator to make Field Comment should be modified during the transition. But it doesn't work. Customer st...
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I am using the Jira Service Management Cloud and have two projects with separately defined Workflow Schemes & Workflows: - GPSL Product Service Desk AEMC Custom App Support I want a di...
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Hi experts :-) We use Service Desk, and our customers receives the standard e-mail notification, when we reply back to them. The problem is, that is only the message we write they see, not the enti...
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I have a Jira field called 'Affected services' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in JSM but whe...
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1. how to add new columns in Request Form, say Assignee, Created Date and Due Date? 2. when user sent an email to Jira Service Desk project, new incident is created based on this email but body of t...
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Hello, I was wondering if it's possible to add a responder to a newly created incident in JSM through automation rules? Thanks for anybody that reply ;-)
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Hi, a customer of mine asked if he could see the created and last-change date in his ticket list. After one hour trying and searching we could not make it- this tool is a beast :) So can he do it o...
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...reate a request for a customer directly, we use a "issue types". And there, no email notification arrives to the client (creation, public comment, closing...). So my question: where are the c...
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Hello, Yesterday somehow Email request possibility disappeared. After I added email request as one of issue types, everything went back to normal. But in the meantime, when our customer wrote lette...
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Hi team, We are trying to add Form "New Employee Onboarding Request" template under HR. After adding we are not able to save it, please let us know if there is any issue or this template is...
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Hi everyone, I want to show different checklists(created by using plugin) based on the request type selected. Is there any way to achieve it? I know we can do it by using context bu...
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Does anybody here knows how to make the expand=names work (Cascade JSON File)? Like the one from this picture. I wanted to know how to call a field from my project and somehow hovering over the items...
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Hi there, Another question from me prior to us kicking off our JSM engagement. Currently our license management (vendor, qty, start and end dates, license type etc) as well as our Support M...
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Hola, Estoy automatizando la creación de una tarea en un proyecto B cuando se crea una incidencia en el proyecto A, para esto estoy usando los siguientes componentes de automatización: 1. cuando se...
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I am looking for how to create 2 linked fields with drop-down list Example: the first field there will be Team 1 and Team 2 and depending on what I have selected on the first field in the second fie...
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I am currently attempting to display SLA Time to First Response and Time to Resolution within the reports feature without displaying "Saturday and Sunday" as we don't work those days. Is this possibl...
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Hi, Can I place a Pop-up on the customer's portal when logging in and ask him to validate the tickets that are waiting for his approval? Are the tickets in Specific Status and when he logs into the...
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I connected aws quicksight to jira cloud version using a rest api, the conection works fine and I am able to get every issue in the project but it only contains some data. the fields are def...
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How can I show the Creator field on the Agent view?
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