Community resources
Community resources
Community resources
Jira Service Management
-
Is there a way to modify the fields in the Incidents? For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident...
- Question
- opsgenie
-
Hi, Wanted to ask about IQL queries and Boolean attribute in Insight. So i have 2 Object types "devices TEST (scrn 1)" (that contains my 4 devices with 2 types (type1 and type2)) and "TEST (scrn 2)"...
-
Does Jira automatically add anyone who sends an email to our QS-support email address to our list of customers? Is it necessary for us to add our employees as customers?
-
Hi, In Help Center, where one can select which project/portal to go through, how can I have the portal selection tiles only display the Logo img? Portal Configs currently allow for title and l...
-
I've been working on building automated imports into insight and I've been using External Imports to do that but I just noticed today that External Imports is no longer an option in Insight! I didn't...
-
Hi, here is a screenshot of the error I keep experiencing while trying to create and publish automation rules on the project level on my PROD environment. I am currently in the process of set...
-
Hi, I want to fetch what was the first group assignee on the issue. Group assignee is populated in a single group picker custom field. For this this code was executed but couldn't get the desired r...
-
Hi, I'm jira administrator. I see that opsgenie is connected to our jira but no alert is configured (I think my predecessor tested opsgenie at some point) Recently we changed ...
- Question
- opsgenie
-
I am trying to automate the stop and start functions of the jira using ansible playbooks.I am able to stop the jira but not able to start the jira using ansible playbook. I am attaching the playbook ...
-
I would like to change the default static text that is shown on the service form, is this possible?
-
I successfully embedded a support widget on my website, is there a way that when a signed in user clicks on the widget, he gets a history of previously opened tickets??
-
Hi, I want users to be able to select Insight objects linked to the Organization they're a member of, usually this is only one. Filter scope (IQL): objectType = Misc Filter issu...
-
I'm using the External System Import for JSM company-manged project and I'm having trouble importing the created date and the user name of comments. I have formatted my CSV file so the date is the s...
-
If some new employee joins any company and he got new laptop, so after getting laptop the company will have details about it but when new employee will raise any ticket at that time the agent should ...
-
Is there a way to save IQL filters in Jira Service Management's Insight on cloud? On on premise platform we have this option. It is really frustrating to type in every time an IQL search ...
-
Hi Community, I want to disable only the JIRA Access but not confluence or other services through REST API. I see there is only a REST API to remove the entire profile in Atlassian.&nb...
-
Hello, I would like to know which is the difference between Jira Service Management licence and Jira service Desk Licence. Thanks
-
I am trying to set up a page tree in our knowledge base which will show the tree of the articles from the servicedesk. The page tree works on the confluence side and shows correctly ho...
-
Hi, I am totally new to Insight and I need to know whether it is possible to create an Object Type with multiple parents. I suspect that the answer is NO but can someone confirm this for me pl...
-
Hi, I am totally new to Insight and I want to know if it is possible to create an Object Type with two Label attributes (I am assuming that the Label field is the primary key of the Object Type - Pl...
- Question
- jira-service-management
-
Hi! Currently users need to manually type/search for their manager's name in order to add them to the request. We do not have a group of approvers, like Jira is relying on, instead we require direc...
-
Hello, "We're temporarily not accepting new data residency move requests. Learn more in our support documentation" What does temporarily means? We need to move soon. Are there any news...
-
Hi Community, We want to pull a report from a JSM project based on following factor: Take out the SLA_each_task by diff between completed time and created time for the "completed" status ...
-
Hi Community, We want to pull a report from a JSM project based on following factor: Take out the SLA_each_task by diff between completed time and created time for the "completed" status ...
-
Most portal customer profiles in JSM need a full name added or modified, since it defaults to the email address. I used to do that in Administration > User management > Portal customers. Now it...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 30 | |
| 13 | |
| 8 | |
| 8 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 8 hours ago | ||
| yesterday | ||
| Tuesday | ||
| August 19, 2025 5:31 AM PDT |