Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I would like to understand how the .eml attachment is processed when creating an issue via mail. One of our customer created an issue via mail and attached an .eml file. In th...
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...lreadyExistingObjectTypeExternal = new ObjectTypeModuleExternal( TempoSelector.CUSTOMER.getSelector(), true, null); rootObjectTypeExternal.getObjectTypeChildren().add(a...
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Hello, I have one service project for issues (incidents) and and this project is used by more then one customers with different SLA's, so can I made automatically rules for this situation? Example. ...
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Hi, i have idea to make assign approval use automation. here is my automation. but, i dont know how to call group as approval. example : "Admin need appoval from Manager." when user from admin ...
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Hi, i have idea to make assign approval use automation. here is my automation. but, i dont know how to call group as approval. example : "Admin need appoval from Manager." when user from admin ...
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Hi everyone, I would like to inform that we have enhanced the "Send email" action component in A4J (automation) to allow users to select “All customers involved” as a group to send email to. This g...
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Hi there, Looking at how to setup insight and I am a little stuck. We are going to be updating information into Insight from an external asset system we have, it's old but it is heavily integrated....
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Hello, We are trying out opsgenie and so far so good , the only issue we have is this error as attached when we try to setup call escalations. What we want to know is, if this is ...
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- opsgenie
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We are currently implementing optimizing the use of Insight as part of our ITAM and configuration management processes. We are looking for available reports that can be generated from Insight to asse...
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We're paying for a product called Envoy. It has an iPad app. Visitors fill out their information, choose one of our employees, and click Send. The person they're visiting gets an email and a Slack pi...
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We have customers raising tickets. A few have reported that when they go back to their tickets they are unable to see the details that were placed on their tickets.
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Full disclosure, I am new to ScriptRunner and Groovy scripting, however I have scripting experience in other languages. As the title says, I want to set the value of Field B based on what is selecte...
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Hi Guys Good afternoon how are you? I'm trying to get the value of an attribute inside an Insight object and include it in a custom field type userpicker, because through this field I use automation...
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I am trying to solve for using Jira Service Desk as a way to collect feedback on our product. I would like customers to be able to see other requests that have been raised and upvote them. As of now,...
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My company uses Google Workspace and our admin is intending to turn off IMAP access to all of the company's email accounts. My team has many email accounts configured as custom email request inboxes ...
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I have created an automation for the Service Desk to notify assignees and reporters every day at 7AM if there is a ticket with adue date set for that day an email will be sent to notify that it...
- Question
- jira-service-management
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When attempting to use Discovery Tool I receive error: "Error calling API to validate token" I am trying to get the Discovery Tool to communicate to my Jira Insight Schema. I successfully generated ...
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We need to migrate off our current incident management tool in a couple of month. We want to move to Service Management on the cloud. We don't need to migrate any history, so it's a clean insta...
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Using the details here: https://community.atlassian.com/t5/Atlassian-Migration-Program/Jira-Service-Desk-Automation-Waiting-on-Customer/qaq-p/1827366 I am getting an error when tr...
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Hi, My agents have a request to be able to manually or automatically send a canned response to the customer based on the context of the issue. I see that I can get an app for this, but is ther...
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Hi, I'm looking to have an embedded KB in Jira SD. We're not able to use Confluence at this time so I need something within SD. Can anyone lead me in the right direction? Thanks.
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I have an issue type called employee profile. This issue type is used to capture all information regarding our employees. There is an automation set to create a new "Employee" object in insight, With...
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Hi Community, Need advice. It is about the Jira Service Management product. I have several SM projects that were in public access. Everyone who was not an Agent (not licensed) was automatica...
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As the title says. How can i automate coping the Organization and the reporter when creating a linked ticket. Ive been through a few different configurations but cannot seem to get ...
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Hello Community, Has anyone managed to create a custom Discovery pattern for Oracle RDBMS on Unix or is there one available already? Thanks Andy
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