Jira Service Management

Hi, I create opsgene azure alerts by api requests like this. https://api.opsgenie.com/v1/json/azure?apiKey=xxxxxxxApiKeyxxxxxxxxx { "schemaId": "azureMonitorCommonAlertSchema", "data": { "essen...

• Question
• atl-rvw
• opsgenie

Hello, Can we have only Jira software tier upgraded from 2000(server license) to 3000(DC license) and leave all add-ons of Jira software without upgrade at 2000(server license) user tier? Please le...

• Question
• billing
• data-center
• jira
• jira-service-desk-server
• jira-service-management-server
• +3 more tags...

Hi everyone, I've just launched JSM and am currently manually monitoring the incoming mail log for rejected or failed emails.  This isn't a sustainable solution and I'm assuming there must be a...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• mail-handler

How can I get SLA through API

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

How to set the SLA timer to be in minutes rather then hours?

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, Our JSM project has the following customer permission for who can share requests: Who can customers share requests with? Any customer or organization, by searching in this project Ac...

• Question
• jira-service-management
• jira-service-management-server
• server

I've been using free version of service-management which allow 3 users to manage tickets , I've admin account and was one of the 3 on the service-management group. I've remove my self from the gro...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I want to request to take over the ownership of the project jira board due to the last owner already move to other company. is it possible or not ? and can u share how to do it ?   Re...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi, I'm trying to configure oAuth 2.0, but it is missing from the system list.  I'm a jira-administrator, i'm running https. Version 8.22.1 of jira core, 4.22.1 jira service manager.   P...

• Question
• jira-service-management
• jira-service-management-server
• server

My CODE: RESPONSE: RROR {       message: 'Key format is not valid!',       took: 0,       requestId: '51e40857-f2d9-4c32-a1c6-6ff9d96d935...

• Question
• error
• opsgenie
• sdk

how to connect Jira service management and power bi

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How to create a new folder or Bookmark to move all my JIRA "Filters" and "Dashboard" group-wise.  

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi,  Please, someone, help to provide the step-by-step process for "How to log issue via email" in the Jira Service Management (Cloud).

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello. Trying to use automation to get the Component Lead for a specified Component.  I have a web request returning all project components. And I can iterate through them to display any attrib...

• Question
• automation
• cloud
• component
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Does closing an Alert manually via Alert list go through the Global policy? Seems it is not doing so.  Thus we are not receiving SMS or mobile notifications.  The closure can be for severa...

• Question
• opsgenie

Is there any limitation of exporting excel CSV (Current sheet)? Please see sample image below as i want to export a Jira ticket for the month of November 2021. but there is a missing day from 1st of...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

In all incidents we have to put 7 extra properties relate to our internal info, we need that automatically. Is there a way to automatize this?   Thank you

• Question
• opsgenie

Hello,    I am trying to have email notifications sent out to the owner when the 'Owner' field is assigned to someone. Would I just select Event 'Issue Assigned' and then select 'Owner' f...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,   Is it possible within JQL to create a filter that returns any tickets where a specific user is mentioned/tagged in any of the comments? Thanks.

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

How to change the "From" filed in an email that is sent to a customer from Service Desk management, for a specific project? Now there is an old Project name which we changed in the meantime.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, we are offering our customers applications like Fleet Management and Maintenance Management.  I saw that we can integrate widgets so that users can create tickets. Is there also a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to export an Opsgenie postmortem to Confluence, however, I am not able to select a space to do so.  Our Opsgenie account is definitely linked to our Altassian site, so not sure ...

• Question
• opsgenie

How do I assign a JIRA Service Management cloud tickets to a Atlassian Team (Created from People Menu bar of the Cloud Site)? Do I need to create a custom field as Team as a multi-user picker or Gro...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey folks,   Does anyone have a working solution to creating Incidents in OpsGenie from Slack? Pagerduty has a Slack App where this is possible, at the standard tier.   It appears as th...

• Question
• opsgenie
• incident
• slack

Hello Jira community.    I hope you can help me with this question: 1. I created a cascade custom field. The parent is Electric and the children are :Broken light switch, Emergency light...

• Question
• jira-service-management