Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to "activate" this section in the Ticket view from a Service Management Request for Customer's Especially the link to the request in the portal is important for the ...
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Is there a way or a report to find out of what the customer used to raise a Jira ticket. Via Email, via customer portal or initiated by Agent
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I recently came across this information when reading who can view material in Knowledge Base (of Jira Service Management): All logged-in users: Choose this option if you want to make artic...
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Currently Our Change management tickets seem to be using the SLA's for Requests Is there a way to set SLA based on Planned start and Planned Completion Dated
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For our Change Management project, we use 2 customer fields, Planned Start and Planned End rather than a "due date". What I am trying to do is send out a reminder using automation when that Planned S...
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Someone please help me from going crazy over here LOL. I am trying to figure out what the ID of the comment field is related to the picture below. Users are able to enter their satisfaction rating as...
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Hi, I Have automation that will sent email to IT Manager Group. if they receive the email, in the body email i want to show name according to the recipient's name. is it possible ? how ?
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HI! I have a use case to make a child level of a cascading field required. I am trying to do this through a validator... Cascading Field has two options: Example 1 (with no children) Ex...
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In our workflow, we have requests that need to be readdressed at X period of time. I would like to create a manually triggered automation rule that, when ran on an issue, will either reopen the...
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Hi, this is what I would like to start within my company: a user requests access to a tool that is used within the company (drop down list provided - drop down list is managed by management)...
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Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7.&nbs...
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I have two Jira Service management projects A and B. When is in B created an issue the trigger clone it in A. General work on issue is done in A project. When the issue is resolved I need to automat...
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Hello community team! If you missed out on the Jira Service Management Lighting Talk series, you are in luck. Every episode is available to watch now on-demand. Watch now, from any time, anywhere. ...
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We have 1 user in our organization when he updates a ticket, the SLA is not acknowledging or giving him credit for having touched the ticket . The SLA continues to count as not having been met. All o...
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After a Jira site import, the default cloud incoming mail server configured is overwritten by the one imported from the backup. How can i restore the Default Cloud Mail Server ? T...
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Is there any limitation with no. of issues which can be 1) searched and 2) looked up in Jira Automation? Pls. suggest, if there are more than 5000 issues to be searched, and look-up issues...
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Hi, I would like to ask if there is any possibility to change field configuration, so that it does not look so bland? I have created project which should work for requests in our company...
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Hi, I am looking for complete ticketing software solution, which hopefully can be offered by JIRA service management. I am working for a Telco company and I need to setup good ticketing softwa...
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Hello, We'd like the "View-customer request"-link, visible in customer portal issues in the Jira application under the section "Service project request". This link is displayed only for "Se...
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Hi, I have a Insight Custom Field (Customfield_14813), this contains 1 or more objects, in an issue. In a transition I want to have the values from this customfield included in the Attribute ’R...
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I need some advise regarding acknowledging alerts using the API. I have been using this link as reference https://docs.opsgenie.com/docs/alert-api#acknowledge-alert I am currently using PowerS...
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- opsgenie
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Hello, I want to display only one customer's projects in the portal, I can display only the customer's issues but when I clic on "Help center" each customer can see all projects. Is there any way to ...
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This applies to Insight. This is a bit complicated, but i am trying to filter certain "payloads depending on the reporter AND a previous custom field (the previous custom field selects a spacecraft a...
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Hi, I read somewhere in this forum that it would be possible to setup issue subtypes using script-runner add-on. What we need is having issue types categorised into subtypes like if issue types are ...
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Need to count Incidents linked to a Problem via "duplicates" issue link & record in a custom field by ScriptRunner; pls suggest
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| July 29, 2025 5:22 PM PDT | ||
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