Customer satisfaction response with the virtual service agent is only displaying 1 option.

[Nicholas Goad _Ricoh_]

Can someone please let me know how I can get the other customer satisfaction rating responses to display when responding to a question for the virtual service agent?

I'm not seeing an area where I can edit these outside of just making sure the "Collect satisfaction (CSAT) feedback" is enabled under Project settings. Is there another area to edit this that im missing?

[Nicholas Goad _Ricoh_]

[Nicholas Goad _Ricoh_]

The attached image showing only response 5 for Very good is displaying for some reason. Any thoughts on how I get the rest of the options to display in the drop down?