Raise an issue in Jira using email and read the mail to divide it amongst different fields

[Sidharth verma]

I want to automate the way we are raising tickets in Jira. I want customer to just send us an email and by reading that email we should be able to differentiate the different fields in the particular work type and create a ticket out of it. I don't have a format in mind but is there anyway to read the incoming mail using automation and read specific field values so that we can fill the ticket with appropriate values. 

[Melbrin NGOUILOU]

Hello, if you have Rovo, you can probably build an agent to perform this task for you.

[Marc -Devoteam-]

HI @Sidharth verma 

No this is not possible, automations act on when an issue is created or an issue has been modified.

There are no functions to go over an email and then create an issue.

Better is to create a setup with specific request types on a portal where user can fill out the request with the required information.

[Trudy Claspill]

Hello @Sidharth verma 

Adding to this...

As @Marc -Devoteam- said It is not possible to read the email and parse the content and then create the work item, adding the content to different fields. The initial creation will put all the content into the Description field of the created work item.

It is possible to create an Automation Rule that will look at the work item after it is initially created, and try to parse the content of the Description field and add that information to different fields in the item.

However, it may be very difficult to construct a reliable parsing instruction when there is no control over what the sender puts into the content of their email. If the senders provided a consistent format it might be possible to parse it and copy data to other fields in the work item.

[Sidharth verma]

Hi @Trudy Claspill , 

Thanks that's exactly what I wanted. We have the liberty to provide the customer with the format of our liking so we just need to tell them with a consistent format. Can you tell me with a simple example exactly how can I read the description using automation and get a field value from it. 
is there a possiblity of reading a table using automation?