Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, I’m working on a Jira automation rule that updates a custom multi-user field called Assessors . The field is based on selected values from another field called Affected Services/ Appl...
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Does anyone know why the Customer Portal, which is Confluence but with restricted views for the customer, is so badly designed? - The content is shown within a scrolling box area, which is n...
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Hello everyone - I am trying to update one of our Forms we have that staff are required to fill out in certain situations. Is there a way I can set it, so when they submit the form if they an...
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I'm working with Jira DC 9.12.x / JSD 5.12.x I have created Asset objects that include an Attribute of type User. This field is set to a Jira user account. Note that the users are not defined as As...
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- assets
- data-center
- jira-service-management
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I'm experiencing an issue where emails from greymatteralerts@domain.com are being consistently rejected by my Jira Service Management email handler, despite having proper configuration in place. Cu...
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The loom video explains to the best of my ability. Basically, my automation works great BUT unfortunately it works across all projects, and i only want it to apply to 1 project. https:...
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Hi, This is probably something I'm missing, but I can not get alerts generated via my on-call rotation. I've created my SLA, Routing Rules, Escalation Policy, Schedules and everything appears appro...
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Hi all. I have what i suspect is not a unique issue, but one which I cannot figure out how to solve. Let me outline step-by-step, and highlight where it breaks.... - We send an automated ema...
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I am referring to this article - https://community.atlassian.com/forums/Jira-Service-Management-articles/Announcement-Get-notified-when-email-requests-fail/ba-p/2999861#U3040611 Is there something I...
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Hi all! I am looking for the way to created this rule but I am struggling on how to achieve it properly. (We have JIRA Datacenter) I want to have a monthly rule that looks for those FixVersi...
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Hi All, I am building a project and on one of the stages I need to have an approver who actually has and Agent role on the jira administration side, but on this project, we want to give him&nb...
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Hi, We want to have multiple inbound email addresses in a Jira SM project - the idea being that we will have one per IT team as a simple way to raise tickets by forwarding emails. We then wan...
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Hi all. I'm trying out this JIRA Virtual Agent From the videos I've seen, the Virtual agent should automatically create a Wokr Item if the step is to escalate, mine does not, instead it provides ...
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We have a Jira service management project connected to Slack through Atlassian Assist. Today, two Canvases appeared in the channel where this connection was set up: ‘Instructions for requesting help’...
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I'm trying to create a condition on a transition so that if a certain value is matched the transition is not available. Easy enough usually, you just find the string or option Id you're concerned wit...
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I have an Object Schema named "Supplier Name" Type: "Supplier" Objects: Various Suppliers Attribute: email -------------------------- I also created a Custom Field where the Object can be select...
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need to copy system data in Task issue to severity in instance ticket while linking using automation
I have system data field in task issue and severity field in instance ticket. Whenever the instance ticket is linking to task then the value of system data should be copied or auto populated to sever...
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Hi, Is there a way to get the request group description? For example, in the DEMO project, these two groups have its own description. From the Get request type group we can get the `id` and...
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Like I only want 1000 results from a query output.
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How can I change the values of Category Field in JSM? The field is empty and I want to classified my issues, but I don't know where I insert the option in the field in JSM. BR
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管理工作流中确有 webhook这个选项？
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My billing admin left the company and the product was tied to his credit card. No one else is listed as a billing admin. How do I add a new billing admin so I can pay my bill and continue...
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We are setting up a service desk for our HR department. We have created an issue level security scheme for the different issue types they have in their service desk. They would like to be able to see...
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Hello Atlassian Community! I'm a Jira Service Management project admin and created a Dashboard. It seems I'm limited to using only Gadgets to display data. The issue I'm facing is that the fiel...
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I have an attachment field on a request in Project A, but for some reason, it's not showing up for users to attach files to when they submit tickets via Atlassian Assist. I already ensured: Ensure ...
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