Community resources
Community resources
Community resources
Jira Service Management
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I have an integration between my JSM project and Slack so that employees at my company can open tickets via Slack and receive updates there. However, I noticed that users who have a Jira account run ...
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Body: Hi everyone, I’m currently setting up a knowledge base in Jira Service Management and need urgent clarification on the difference between internal and external KBs. From what I under...
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Since yesterday neither me nor anyone else in team unable to access spaces and individual tasks in jira — I got 404, other people got continuous redirects on login. Tasks are still visible on various...
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Hi Everyone, I need to create dashboards and reports for auditing purposes, grouping issues by Branch. The Branch field in my Jira project is a Text field that is automatically populated from Asset...
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In my JSM project I have created multiple stakeholder groups from Operations -> Communcations -> Stakeholders -> Create Stakeholder Groups. When I try to add one of these groups to...
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Is it possible to configure Jira Service Management Cloud so that only users with email addresses from a specific domain (our company domain) can be created or sign up as customers? We’d like to pre...
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Hi Atlassian Community 👋 First time caller; long time lurker. We’re currently planning our migration from Opsgenie to Jira Service Management Operations, and we’ve reached a point where of...
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Hello, I am new to Jira Service desk. Has anyone verified the following features are available in Jira Service Desk and which are not? SSO Integration Self-Service KB Sugge...
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We have a JSM ticket in which when it is transition to an In Progress status - automation creates a new ticket in our Business Project and we copy over certain fields. If the JSM has subtasks - I wan...
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Hi, I have a quick question regarding password management solutions for our service desk. We are currently exploring options and I wanted to ask which password managers integrate best with Jira Serv...
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinar...
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Hi, I am facing an issue with the missing JSM ticket number generation. I noticed that the ticket number jump and one of the ticket can be find no where. How is this happen and is way we ...
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Every time I add a custom field that is on the Request form tab of a request type, to the Work item view tab, it removes it from the Request form. How do I add custom fields to both the Requ...
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Hi, for example, if I have a Word document with an image in it and I want to copy all the text with the images and paste it into the comments or a ticket description, the image doesn't come with it. ...
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Hi Team, I read the migration docs, but I have a confusion: in the pricing plan for JSM, I can see that the price for a new phone number is 10$. In other docs I see that the phone numbers should be ...
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Hi Jira Community. We are deploying our Jira instance via Helm internally (DC version) We had previously our service hosted externally but have moved it in-hause to assess for the Cloud mig...
137 views 3 0 Deleted user January 13, 2026 -
I am using Jira Service Management Cloud and often need to type text with colons, brackets, or parentheses in comments and descriptions. Currently, the editor automatically converts certain colon pat...
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Hello Team, I wanted to undertand while running the API, getting this error "405 Method Not Allowed.Use of the request method is not allowed on the resource." I need to understand that&...
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Hi Atlassian, I have created a Offboarding form which I have column: Working sites where the employee work in different sites. When they choose the site while submitting the form I want the ma...
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Hi, What is the best way to prevent a work item from being assigned if in a certain column. Ex.... Work Item is assigned to Tom in the developer column, but Tom forgets to move the s...
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I have a space in my Jira Service Management when a ticket is open the other members of the organization in the space not all users are able to see the all the tickets. There isn't a single user that...
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I'm with Texas A&M University - San Antonio and we use Jira Service Management (JSM) cloud premium. My research indicates that JSM cloud premium is neither FedRAMP nor TX-RAMP compliant, an...
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Is there a way to see who assigned a ticket to me?
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We are a company that has approximately 800 clients and 150 employees, and the current project setup is based on Jira Cloud. We work on implementing software for our clients. The goal is to streamlin...
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I want to track the hardware systems that my company produces as products and assign ownership to both internal and external parties. Each product is uniquely identified by a serial number. I curr...
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| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |