Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to receive a single link instead of individual document links? A link that replicates the ‘Download All’ button on the website and downloads the documents as a ZIP file? This would be ...
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In one of our JSM projects we are using the atlassian team field to route tickets into queues. So if you select the marketing team for example it'll add that ticket to the marketing queue. The issue ...
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Hi, in the personal request overview of our external customer, he sees the statuses of other internal test projects in portal. Is this solely because of the globally shared customer li...
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I would like to build playbooks for all our common processes and help enforce agents use the playbooks. I would ideally be able to JQL for all items where no playbook was completed. This will help me...
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Hello, Is there a way to hide email signatures that are showing as a table in JSM? Example: <Name>, <Title> &...
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I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941 In the bottom left I also see a message 'Something...
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We have one Jira user, when we raise a request ticket which needs approval, its send the approval emails to all jira users instead of just sending it to their line manager. I have tried deleti...
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Hello, From a Portal, a ROVO Scenario needs to create a Ticket. I would like ROVO to automatically determine the Work Type (there are 3: [System] Service request, [System] Problem, [System] Change) ...
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How do I download a list of all the organizations in the JSM
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we want to assign the onboard tickets work type to specific user with automation rule. please let me know any suggetions to create.
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I am an org-admin and have a service space with a board that has a column for each of my workflow statuses. I previously managed to set up columns for custom statuses, but I added a new status and c...
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Hello While auditing our JSM instance, I realized that we have some User that are not part of any Organization. My questions: 1/ how can we prevent such cases to occur ? 2/ is there a way to add ...
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What I'm looking to do: Is it possible to hide a form field from the technician view? Since we are unable to have "Request Participants" in the request form, we had to create a ...
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Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my i...
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Hi everyone, We are currently implementing a bidirectional integration between Zabbix 7 and Opsgenie using the Opsgenie Edge Connector (OEC). While the inbound integration (Zabbix to Opsgenie) work...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Guten Tag Wir nutzen Jira Service Manager. Wie kann ich einstellen das der Kunde Paul in seiner Organisation "Holzbau AG" die Tickets von anderen Mitarbeitern von "Holzbau AG" zuerst genehmigen m...
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Hi, When I have a footer in Knowledge base items for Jira service management, the text is center aligned. How to make this left aligned and also how to have different font size from the conten...
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Hey Community! is there someone on the internet that tried to build something like a "shop" in a customer Portal *without Addons* I just want some ideas. I know there are some third party to...
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Hi Team any learning videos is there regarding jira cloud. if is there can yo send me th links
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Unfortunately, starting today, my Opsgenie license has expired, and they are now offering the Jira Cloud mobile app instead. How can I manage (check, acknowledge, close) alerts the way I did in Opsg...
- Question
- cloud
- jiracloud
- opsgenie
- opsgenie-cloud
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We utilise Jira Service Management as our primary ITSM tool. However, due to the nature of where our instance is hosted, the system cannot be accessed remotely. This creates a challenge for accurate...
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ポータルに「情報共有先」のような問い合わせを共有するユーザを指定できる項目を表示したいが設定方法が分からない。また項目を表示した際にグループを指定することが可能でしたら、グループの作成方法もご教示いただきたい。
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Is "Form Builder" (native no-code/low-code form engine) integrated into our non-Cloud Jira Service?
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Request resolved is disabled in Customer notifications, but the emails are still being sent. Is there a reason why?
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Hi, I'm an Atlassian site and a Jira admin. We have recently added JSM to our site and now users are asking to be assigned the 'Operations Admin' role. Documentation https://support.at...
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| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| March 4, 2026 12:16 AM PST | ||
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| February 19, 2025 8:40 AM PST |