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Jira Service Management
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Will the account go away on July 17? I believe billing has already stopped.
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We cannot create a support ticket for the service Atlassian Jira Service Management https://support.
https://support.atlassian.com/contact#/ sambasafety.atlassian there's no option to create a support ticket for issues
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I'd love to hear all ideas on how different SaaS companies are using JSM to assist their client/customer success teams!
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Hi, I'm trying to link Sentry for alerts following this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ However, when I access the general Ope...
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Hi All, i am creating an automation to send Release approver emails, which i have now setup correctly based on the document below in an exact manner. How to send emails Approvers of Jira release us...
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Hello, I'd like to know how to display SLA and remaining time to respond/resolution in ticket? I ask this question because a customer told us that he wanted to know SLA for that kind of reques...
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I have some users that struggle a bit on this. Basically a customer goes to the portal they set a certain request type with form questions (big form with many values saved into fields). Gets to the...
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We’re unable to access our Jira board. Several of my teammates are also unable to log in Jira properly and continuously receive the error shown in the screenshot. The strange part is that I’m al...
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I have made changes on the certain names on Portal Groups but these changes are not reflecting on the portal itself. I have checked Project Settings - Translation (since the portal is supposed to be ...
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Hello, I need to integrate Slack and JSM, but I need to include attachments. I’ve noticed that this isn’t possible with the native integration. Do you have any alternatives or ideas on how we can d...
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Hi, I want to use the incident / request created/ updated trigger and want to call the SNOW API to create corresponding incident / request. But when I go to the Automation - Flow - Add a Trigg...
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Hi Getting below error after clicking Ask Ravo ... Something went wrong on our end We’re not sure what happened, but we’re looking for ways to fix it. Try again in a few minutes, or go back home an...
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in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira
in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira. getting like user codes
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If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshoo...
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Where do you go to edit the pending dropdown?
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How do I put fields between Section End and Section Start in Form? I want to pop out a form when one of selections in the field is selected. Say I have a field for Software, and if software ...
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Context: We are a DevOps team operating as an extension/MSP for a client organization. Both us and the client company have separate, independent OpsGenie instances, each with their own on-ca...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have multiple approvers for any given ticket. If the ticket gets approved (or declined) and a different approver tries to approve it through their email, they get an error message. Is there a way ...
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It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots. The images appear but are a "darker color", and when trying to save the comment, I get a gen...
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Is there a way to authenticate a background/headless application to the Jira Cloud Assets REST API at https://api.atlassian.com/ex/jira/\{cloudId}/jsm/assets/... when the app has no UI and no permane...
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When I click. On Video Record it says it access storage and nothing happens.
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The ai agent overlaps with the prompt. Not sure how to fix it.
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Hi everyone, I’m trying to understand the best way to keep only Jira Service Management Standard active on our Atlassian site, without using the full Service Collection bundle. Our current need is ...
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I have been searching endlessly for support from Atlassian to help migrate our ops genie environment over to Jira Managed Services to no end. your customer service form doesnt work with our ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Product/Version: Jira Software 13.3 (DC) Jira Service Management 11.3 (DC) Assets No additional plugins (no ScriptRunner) Background I am trying to build a reliable reporting ...
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |