Community resources
Community resources
Jira Service Management
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Hi, i am trying to solve something "simple", but i am struggeling. I have a service request created for an affected Service X. That Service has "Service Responders" as Team A and Team B. Those are s...
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We need to get change the log in message for our project, but the Log In Message option is not showing even though I'm an admin on this project. Any ideas?
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I'm OpsGenie customer and want to migrato JIRA Service Management to handle Incoming- and Outgoing Call Routing. At the moment I don't have a JIRA Service Management Account. Do I have to register in...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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For a client who needs to register for a project, when I send the invitation (even multiple times) it responds "Subscription to invitations via email cancelled"
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Hello everyone — I’m exploring ways to use Jira, Confluence, and roadmaps to keep planning structured but also leave room for creative ideas. For example, feature planning often needs strict dates an...
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Is there a way to unmask the customer email, so the agent/admin role can see the email address of the requestor? without using automation? Currently my portal is public security
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Our org currently has Jira, Confluence, and JSM. We are actively pursuing use of AI in the environment. We want to launch a HR portal to handle leaves of absence, and want to have it HIPAA-compliant....
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Can JIRA access levels for Slack integration be further restricted than what is shown here? Will there be a way to more granularly control the various access settings? Thanks! h...
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Hi everyone. I'm working on some updates to our Jira Service Managment desk and need some help clarifying a few points. For background on my current setup: I have several different aliases that al...
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Hi, if you don't have regular projects in Jira, but rather larger tasks, such as modernizing a network, how do you handle that? I've seen that you can have multiple projects in Jira, and you can cr...
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I'm building an automation and need to be able to automatically download and send the attached form when a task is created. Is this possible? If so, how?
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Hello, Recently all our JIRA Forms lost their attached file. Do you know how to fix this? The file is now displayed like this: Thank you for your help
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Earlier this year, we announced the full transition of Opsgenie’s capabilities into the Atlassian platform. With embedded operations capabilities into Jira Service Management, you can access a comple...
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Hi there, I am hoping to get some assistance with the Assets objects field configuration. My goal is to filter asset objects in this custom field based on the Request Type of the JSM wo...
- Question
- aql
- assets
- cloud
- custom-field
- field
- +4 more tags...
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Hello, in article Create an Assets object custom field | Assets | Atlassian Support there is a reference to the storage limit of an assets object custom field. Does the "20" refer to the n...
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Pessoal, bom dia! No Jira Software, dentro de um mesmo projeto, é possível criar mais de um painel/quadro, cada um com seus respectivos Tipos de Itens e Fluxo de Trabalho. No Jira Service Managemen...
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I know how to set a default value for a field in general. My question is more about how I can set the default value for a single service request. We have two service requests that use the same fi...
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Hello Community I am using Jira Service Management Cloud and have configured system webhooks that post events to Microsoft Power Automate. Previously, the webhooks worked with the older Power Autom...
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...ooks like this: { "id": 27653, "name": "System", "color": "G200", "editable": true }, { "id": 27654, "name": "Completeness", "color": "#36B37E", "editable": true }, { "id": 27655, "n...
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I have set up so that all our external customers are grouped into their organization by email address. We've also set up all the entitlements with the correct product they've purchased from us. What...
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We are encountering the following issue with one of our Jira Service Management (JSM) instances: { "errorMessages": [ "The requested API has been removed. Please migrate to the /rest/...
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I'm working on Approval step in status Waiting for Approval when one of the Approver declines it will transition to status For Revision. My problem is if it goes back to the Waiti...
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We would like to import GCP assets to JSM Assets (Premium edition). How can we do that?
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Hello Atlassian Community! We're pleased to announce that activities from Assets in Jira Service Management are now included in the Atlassian Administration audit logs. This means you can now centr...
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Our company is currently using Opsgenie. Most users use the Opsgenie mobile application to get their notifications (alerts, escalations). Some of our users prefer this more effective (mobile applicat...
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Atlassian Community Events
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| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |