Community resources
Community resources
Community resources
Jira Service Management
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Making schema changes and trying to migrate existing tickets in a multi select asset custom field from object type A to Object type B. Label for Object type B is in an attribute of Object Type ...
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Need to create a manual trigger rule where the status will be changed to Resolved if there are no updates/comments for 2 days after the rule is triggered. I started 2 variations but need some advice...
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We're currently using FreshDesk (which sucks) for internal emailed IT requests. I'm finally getting approval to move to JSM with the caveat that we can keep the email exactly as it's been. How can I ...
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Can we have different licenses at different hierarchy level in a company that has to be independent?
Hi Atlassian community, We’re setting up a Jira for Multilevel organization with the following Structure. Level 1: Company Level 2: Divisions (e.g., QMS, V&V, Program management, SW Developmen...
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Hi Need to update http headers with some items. Not sure how/where to do effectively. Anyone able to assist? I need to add some items and update others like: Strict-Transport-Se...
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Hi all, I’m experiencing an issue with Jira Service Management’s native Customer Satisfaction (CSAT) survey emails not being sent automatically when a ticket is transitioned to the “Resolved” status...
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Dear team, The user can successfully open a case, but when they try to list the cases they've opened, only the icons in the image appear and they can't access the case title or content. Coul...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hello everyone, I'm wondering what are the sort criterias for the priority groups being displayed in the menu ? Can this be changed ? This should be a quite a simple thing I guess ... But I couldn't...
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I am using Atlassian Service Management for ticketing. It is linked to my official ID, I want whenever an email is sent on that official email ID, a ticket shd be automatically generated in Jira, I d...
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Hi everyone, I just came across something interesting, and cannot seem to figure out if I have done something incorrectly, or if the Customer Sharing permissions in JSM are not configured correctly....
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How do i edit work item layout to whats in the screenshot attached, i want to move the field "impacted time" to where my "root cause", "risk mitigation" etc is
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Hello Atlassian Community! 👋 We’re excited to introduce a new feature that enhances how you manage your work in Jira Service Management. We know that flexibility is key when it comes to planning, ...
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Hi, I am looking for a way to make Jira send automatic email that includes the attached files in the email. Does jira provide such option or a workaround?
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I have configured the customers and their respective organizations. When emails received they are being correctly assigned to the right organization. But, the built-in organization ...
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Hi all, I have a form where someone can select user/s to be added as Business Owners for a process that is an object in Assets. Select the business process. Select the user or users on th...
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I have a request type that is hidden from portal (no Portal group assigned) called "Analysis" and it is linked to the same named work type. Agents create those work items, and assign someone to fill...
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Is it possible to consume Atlassian remote MCP server from CrewAI or LangGraph agents? Does it support API token (Bearer token) authentication?
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I’m trying to build an automation rule in Jira Cloud that removes an object attribute (application) from a multi-object attribute (field type: Assets object attribute) in the Employees object t...
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Hi. I want to invite new users to JSM. Unfortunately, I have a problem. During the invitation on the e-mail I have "Admin invited you to JSM" nothing more. I wish at least my name and surname were th...
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I see two options for resetting SLA if an issue if commented on, "by customer" or "for customer", I was wondering to see if there was a way for any comment or internal note to reset the SLA of the is...
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I've created a Service Project to communicate updates made to projects with Participants. We create the work item, include the associated external customers via Participants and send updates via emai...
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I have a list of users, grouped by organization on a JSM project. These users are active and have certain requests active. Only some of these users are visible on the "People and Access" page. Why? ...
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I have a list of users, grouped by organization on a JSM project. These users are active and have certain requests active. Only some of these users are visible on the "People and Access" page. Why? ...
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Hi Atlassian Support, We are trying to use the free version of AIO Test, which is limited to 10 users. Our organization currently has 10 users. However, your system seems to indicate that we have 1...
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Hi community ! I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack From what I've seen in other forums, the...
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |