Community Announcements have moved! To stay up to date, please join the new Community Announcements group today. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
-
As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
-
Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
-
Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
-
...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
-
Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
-
Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
-
*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
-
Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
-
Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
-
Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
-
UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Wondering if anyone has a definitive answer on the roles that are available when assigning a Post Function in a Workflow. We would like to open our portal to external customers by setting access to ...
-
I'm working on a project to see which reporters are attached to multiple locations based off their email addresses. I know that hovering over the reporter's name will show the email address, bu...
-
Olá, desde o início da semana não consigo mais acessar meus projetos, apesar de ter permissão de administrador..
-
Hi, I've got a tough one for you automation gurus!: I am pulling over selections from Gravity Forms on a website and using Zapier to create a Jira ticket and dump those selections in. That is workin...
-
I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
-
Hello Atlassian Community , I want to get a perspective on below , what will change and how it will affect us as an organization, do we have to upgrade everyone or it will be automatically upg...
-
When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
-
When a user joins I'd like them to be assigned their team and not just their name so when they raise tickets it says the team they are in as well as the individual user. This would be useful so i wou...
-
We are using Jira Service Management Free plan Our requirement is ticket should be autogenrated so we can check hows it works and according to that we can explore more option in tool so we are reques...
-
I can't view the project sprints etc for my project I get the below, but I am the admin, and it worked fine on Monday just getting this now from Wednesday onwards. Have 7 users and nothing else has c...
-
Hi Folks Someone have an idea or solution how this can be achieved? I tried with the api but it loos that this is not working or i am doing something wrong. What i need is to inform more th...
-
I added several validators in a workflow transition with a defined screen. Only one of them is giving out an error. We start in the status "open" and as per default value "Espera intern" is set. If t...
-
Trying to build an automation that is editing a work item field with the value from an Asset object attribute. This attribute is a reference to another object and can hold multiple objects. If it the...
-
Hello beloved Atlassian community! What is the difference between creating a notification scheme (screenshot 1) versus the personal notification settings (screenshot 2). I see some redundancy here a...
-
I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets. The problem is that the "resolv...
-
After doing some research here is the rule I have setup that is not working. Description: Daily at 4 AM → check for all tickets in Pending. Filter → only grab those that haven’t been updated...
-
Hello, I'm using the looking object to get a value of my assets. I need to get an attribute having a user type. I can't get the value of the user attribute. If i add the value to the audit log, the...
-
Hi Team, We are currently unable to see any tickets for all the projects. Please look into this issue and provide an update at the earliest.
-
Hi, For our HR project we want customers to be able to raise a issues anonymously (to create a "whistleblowing" option ). The problem that I run into is that in the portal "Raise this request ...
-
Hi, I am currently setting up an HR project to manage onboarding and offboarding. To onboard a new employee are request is raised via the portal. Upon this request follow-up action (sub-tasks) are c...
-
Hi, on our Jira project we need to allow any user in our company to see some Jiras where they need to help on or add comments, currently everyone has the JSM license on their account and can see and ...
-
Hi Community, I'm looking for an add-on that allows the Assignee to be visible on the Portal so that the reporter can see who is handling their ticket. I would really appreciate any suggestions. A...
-
Hi everyone, Figured I would ask the community - the people that know best! I’m looking at the Zapier Integration for Jira/JSM and trying to figure out if it’s really worth having. I’d like to un...
-
Hi team, I am building an Investor Intake Form in Jira Service Management and I’d like to organize it into clear sections (e.g Eligibility, Alignment, Risk Profile). At the moment, I only see o...
-
We are looking to automate ticket assignment in Jira Service Management, but we found a limitation: Jira only allows assignment to a specific user, not to a group. This creates a practical issue: -...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 11 | |
| 8 | |
| 6 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |