Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Update: The date has been moved from November 20th to December 11th -- apologies for any inconvenience. We look forward to seeing you then! Hi Community! We are back again with another AMA ...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi all, I want to have knowledge articles in our portal that logged in user (non atlassian) can see the article. Also interested for any/all. Maybe its just a misunderstanding but it tells me to ...
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Hi there, I am exploring the JIRA automation platform to figure out its capabilities for future projects, integrating our HR software to pull data into JIRA automatically. I am however stuck t...
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🤯 Organizing the Chaos Welcome back to the Jira Service Management (JSM) Advent Calendar 🎅 We have our Front Door (Portal) and our Sorting System (Request Types). Now, we need to make sure...
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Hi, I am having trouble setting the Jira status to "In Progress" after a confluence form is submitted. I did add a transition field with the id of "In Progress" but even when I submit the form...
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I believe there is a significant issue occurring within our JSM Cloud instance. None of our project settings, email channels, or configurations have been changed recently. However, we are now experi...
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Hello All, I am looking for the methods and best practices to on board the Agents in LDAP, JSM and Asset Management, I am New to JSM and Jira please Guide me. is there any bulk import method...
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Hi everyone, i've to create a capacity-based workload dashboard for the IT / HR teams. The goal is to show actual workload by hours, not task count. This should include: Requirements Pull data f...
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Hello everyone, I'm having an issue with an automation, the flow of the ticket is the following: En estimation ticket is created and an amount of information is filled by the ...
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Is there any way—either through configuration, themes, or customization—to rename the “Send” button in request types in the JSM Customer Portal on the Free plan? If not, is this limitation the same f...
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Since past weekend our team is no longer able to log in into our Opsgenie subscription. Probably a payment issue, but without logging in we cannot change the credit card. I have spent alrea...
- Question
- opsgenie
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Hi Community, I hope you are having a productive week. I am reaching out for assistance with a specific JQL challenge related to dashboard reporting: The Challenge: Duplicate Statuses in Two-Dimen...
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We are attempting to implement Proforma forms to existing issue/request types. While I can get the form to appear on the Customer Portal, but it appears below all the activity and comments.&nb...
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Problem Despite the fact that there are three unresolved HR tasks assigned to Hooria Fayyaz (under Arancia organization), the Workload Pie Chart widget is showing: "No Data Available” Total Time: ...
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✉️ Sorting Letters to Santa Yesterday, we built the Front Door (The Portal). Today, we need to make sure the mail goes to the right desk. The Scenario: Santa gets millions of letters. ...
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In my workflow, I have screen that appears when an Approver hits the approve button. The screen allows the Approver (who is in HR) to add salary information. This user has Admin rights an...
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From an Incident Management perspective, are there standard reports (dashboard gadgets, reports, etc), we should be reporting on from an ITIL/ITSM practice? Thanks.
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Hello! I am setting up a self service portal in JIRA SM and I need some guidance configuring the impact and urgency field. For end users, I want to hide Impact and Urgency values that can create a ...
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Just looking for a way to force my staff to add the time spent when closing any ticket. Thanks, Kevin
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Ao enviar o e-mail para abertura do ticket, no Jira aparece a mensagem de erro abaixo. Retrying in 1440 minutes - Email pulling has failed 47 times consecutively (Reason: Could not retrieve access ...
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Hi, we're noticing that when you're in observer mode, and you receive an email notification that an image has been added to an internal comment, the image isn't displayed.
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Hello, good morning. I have a problem that I haven't been able to solve. Basically, it's this: I have created my project, which has several agents. These agents resolve the ticket, and one step is t...
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Goal: I want JSM customers to be able to link JSM tickets in their regular work items, in other various spaces Problem: I am unable to give them this permission to any role outside of JSM agent or a...
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Hi I am trying to customize alert format from azure monitor but it doesnt work when it is delivered in Opsgenie. What could be the problem?
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- cloud
- opsgenie
- opsgenie-cloud
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🚪 The Entrance to Santa’s Workshop The Scenario: Imagine if every Elf had to walk all the way to Santa’s big oak desk just to ask, "Where do I find the PTO form?" or "My paycheck is short 5 cook...
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Hello Community. I’m working on a Jira Automation rule in my Service Desk project. Here’s what I’m trying to do: I extract a date string from an issue description field and store it ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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