Community resources
Community resources
Community resources
Jira Service Management
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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Hi Atlassian Community! You’re invited to our next service management webinar on November 14. We’re sharing actionable insights from Atlassian’s State of AI in Service Management Report 2024. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hello everyone, I am using JIRA Service Management 5.17.0 (Data Center) have a service project which contains incident,service request and change request. Incident and Service request is being ...
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So I have been trying to use the Jira Cloud for Sheets, what i am facing now is looking to the latest ticket, not all the tickets are included inside the sheet, some of the ticket are missing. Is the...
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...translation. The german announcement, which i can directly set up in the customer portal view (...customer/portals?customize=true) is as follows: Dear customers, [information]. [more information]....
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Hi! I've noticed that there is no option to delete permanently an issue or in bulk issues in a specific project in Jira. How can I change settings to be able to do it? Many thanks!
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I am currently implementing Queues for our Support, but we want to differentiate between used languages within the request, to have e.g. our English Support Team only receiving the English requests a...
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When someone writes to us by email, a task is automatically created in Jira, some employees use a signature in the mail like “Best Regards...” so, in Jira it’s all displayed in this form, how can I f...
- Question
- cloud
- field
- gmail
- jira
- jira-server
- +3 more tags...
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Can Virtual Service Agents be used with Atlassian products other than Jira Service Management? If it can be used for other products, please give us examples of its use.
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I have a number of asset objects setup in Jira and I want to change the attributes from Default/Text to Object/(link to metadata). Is it possible?
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HI We are using the standard JSM and I would like to find a way to group attachments/documents in Jira Service Management. Alternately, is there a way to sort or search for specific documents? Cur...
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We have just integrated Power BI Connector for Jira For generating reports in Power BI using Jira Data but data load using this connector is taking a lot of time. Kindly provid...
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He there Jira Program Boards team. Hope all is well. The Advanced Roadmaps toolset is really starting to come along, and my organisation is starting to use it in production now. I d...
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We have 2 emails linked to our JSM. 1 for our clients and 1 for customers, this helps our support team differentiate between the two and follow correct procedures in order to help them with their iss...
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Hello everyone, I’ve encountered an issue with Atlassian Confluence and Jira Service Management (JSM) that I hope the community can help with. When creating a linked page in a JSM Problem re...
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We're currently Unthread customers looking to bring all our work into Jira for better reporting. One hurdle we have been running into is how to manage our client base in Jira Service Management, part...
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Hello, Is it possible (is there a way or plugin) to make changes like creating request in JSM or new tickets offline (no internet connection) to later sync with Jira Cloud and upload those changes t...
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Subject line says it all. I have an automation that re-opens the ticket with reply. Only problem is that I'm typically dropping internal notes into the ticket, and I don't need the workfl...
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I have created a change management project that will require 1 user of a certain group to approve the change before we can implement it. I understand how to set up approvals in the workflow and see w...
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Hi Team, Hope you are doing well! I'm new using Jira Automations and I need help with the following. I have project A where we receive accesses requests, project B where we have the ...
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I have a colleague who states this functionality appeared for about a week last week, then disappeared. On a JIRA board, when an issue's Due Date passes, the Due Date is shown on the card deta...
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I am trying to run a job in Data Manager Adapter Client based on this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/run-a-job/ I have generated an adapter token an...
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Hello, I hope you can help me I have the role of User Admin Access, I received an invitation to join as a Customer, I accepted it and when I entered the instance it did not let me see my own...
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Hello, I have a case where on a Script listener I want the action to check if the assignee is account id '999' if it is already 999 then take no action, if the assignee account id is not 999 then ass...
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I created a demo instance for study about JSM, and the Automation page changed, I no longer have the previous interface nor the new interface with Intelligence, only "Legacy Automation". Does anyone ...
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Hello, After upgrading to JSM 10, it seems that if I add a couple of languages to my JSM project, and try to translate some fields in those languages, only the last language that I add translations ...
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We manage several projects/applications with different versions that can be in progress at any given time. Is there a way to associate Issues/Tasks with a version within a project? We need to report ...
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