Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am building a forge app that listens to jsm issue creation (avi:jira:created:issue) to trigger a workflow. I'm seeing inconsistent behavior depending on how the request is created: - When cre...
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Hello Atlassian community, While working on updating our help center i came across the ability to create a Landing Page. But i cant think of what the benefit of this would be. At lease not when i ca...
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Hello Atlassian community, I have an automation rule that when a comment is added to a ticket in status "Waiting for customer" the ticket will transition to "Waiting for support". The problem...
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Can I remove this search bar in the portal or any hiding options? Thank you.
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I use to be able to have the picture size to the top of the page, like this: But now, I can't find that option anymore to do it. Anyone know where that option is?
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My team is currently working on an API connection for our service desk. We are facing issues regarding having an attachment image come back with the API request to be uploaded as a comment. We have t...
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We are using paid version of the services. admin account got stucked on 2FA can you help me on this matter ?
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My team has been unable to login to Opsgenie, starting Tuesday of this week? I was under the impression we had until April of 2027 to move.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Client want's to change his current email id & phone number for his project ID - 4508396, Project Name - Nima Tshering Lama Current Email ID - tanima_455@yahoo.co.in Current Phon...
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In our org we have some request types with approvals. When a user raises any ticket, we should add the approver group manually every time. So require any solution to automate the approval group add d...
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Hello, Our client is using Google Cloud Platform (GCP) and has multiple infrastructure resources where employees have different access levels defined through GCP IAM roles and permissions. They are...
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Seeing "Something's gone wrong" in Jira Service Management when trying to access Canned Responses, Space Settings, and Slack Integration. We also can't see the "Reply to customer" option only the "In...
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I would like to consolidate the 8 individual portals down to one to make it easier for our customers so they don't have to figure which portal page to select. I want to use automation to correc...
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Hello everyone, I’m reaching out to see if anyone has encountered a similar issue with Jira Service Management portals. For about a month now, I’ve been working with Atlassian support on a problem ...
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Hi, How do I edit list view columns for "my open requests" in the customer portal? The customer wants to add a specific column which is not shown.
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Hello, I am experiencing an issue related to registering and logging into the customer portal. The customer is not receiving the invitation email required to complete the registration pr...
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The "Ask Rovo" function is not responding
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I created a filter that tracks different cases that were created in a specific queue within our organization. I am looking to set up a subscription that only sends an email notification when there is...
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Is anyone experiencing issues all of a sudden due to the disconnect between the global mail handler looking for a specific system role: Service Desk Customer but the new "Service Space" archit...
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Had updated the workflows on March 6 with new status, update status description and transition. And found this is impacting many other spaces using these existing workflows. Need to revert it back to...
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Please send me detail Thanks
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We sync our Atlassian Cloud accounts from our EntraID idp as managed accounts I have a user whose first name is William in EntraID so he appears as "William ______" in JSM. He would like his name in ...
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My account was PERMANETLY DELETED. why such policy exists? I don't understand logic behind this, I understand temporarly deactivating account but why permanently removing all data? to save d...
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Hi , our site admin account lost access to jira due to 2FA . could anyone help reseting it or providing org admin access to me, so that I can reset it for my admin account
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Hi, I'm currently working on fully automating the deployment and configuration of the Assets Discovery tool. I have some questions about automating parts that I had been struggling. "Discovery -s" p...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| Wednesday | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST |