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Community resources
Community resources
Jira Service Management
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Hi Community! 👋 We're excited to announce our next AMA session, this time with @Juhi Duseja, Senior Product Manager at Atlassian - focusing on AI capabilities for Alerts and Incidents in Jira Serv...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi there, I'm following the steps here https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ What would the "account name" for the configuration? ...
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I have one user that is not getting the email notification when I tag him on an internal comment using the @mention. The weird thing is that he got an email notification when I tagged him in a c...
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There are a number of fields that are system defined and I'm can't hide them or change the name of the field, so in the Organization section there will be fields that are empty and that can be confus...
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After Upgrading my Phone (Pixel 8a) to Android 17, Opsgenie does not set the ringtone volume anymore. I checked all permissions for notifications, DND/Modes and alike. Still no sounds ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I'm discovering and trying Playbooks in JSM. Is it possible to block a transition due to incomplete Playbook execution ? Should it be linked to a field/status to validate in the workflow ba...
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Why do I get a “comment is empty” error when trying to add a comment after an agent validates fields
I’m trying to add a comment after running an agent that validates specific fields when a request is submitted. However, I keep getting an error saying that the comment is empty. Has anyone encountere...
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we have 3 departments ,finance,hr,IT.my concern is that should create finance field with two mandatory users only show,same for other also.while user raise ticket. which field to be used
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I see in the notification area there is ${assets.object}, this seems to just get a list of every single asset on the ticket? Is there a way to get only the assets of a particular field? Cheers!
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I need to fetch the fields that we fill while raising a change request via an API call. I have the API key. How to make a successful API query url call ?
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We have Atlassian Guard, JSM and Confluence. We are considering purchasing a separate JSM license for a smaller set of users, however, we want the 2 instances linked so we can reference tickets betwe...
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Agentic automations in Jira Service Management are growing 3.4x faster than traditional automations — but most Jira Service Management admins still aren't sure where to start with Rovo Ops. Today, on...
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Funny that from detailed view, I've change it to list view. I was using advance search engine (not using it often, so sometimes I'm lost looking at the screen). Now I cant find the toggle to revert i...
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Honestly the thing nobody warns you about with leaving Opsgenie is that the alerting is the easy part. it's the rota that gets you. Someone books a week off and suddenly you're hand-editing overrides...
- Question
- cloud
- jsm
- on-call
- opsgenie
- opsgenie-cloud
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I am unable to open the Jira company project. It just keeps loading and then shows a blank page. In some places it opens, and in others it does not.” Can someone please explain the solution and why ...
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Hello team, I have set up the approval for my request type as shown in the screenshot below. However I am unable to add approvers for a request although I have Agent role even the A...
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Is there any plan to enable Rovo / AI agents for JSM Cust Portal so customers can search analyze TCK
Problem: Customers who use Jira Service Management portals to raise support tickets have no native Atlassian AI-powered way to search, query, and analyze their own historical ticket data. The only o...
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As the support survey in labelbox does not work i write there (error: We couldn't submit your request. Refresh the page and try again.) In my labelbox project labelers see banner "all done"...
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I am trying to find out if this is possible. From what I can tell from reading forums you need to have Jira Admin as a role assigned. This is something we don't want to give ou.
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Issue: As of today (June 15, 2026), the Assets object picker field on our customer portal form is completely non-functional on mobile browsers. Tapping the dropdown does nothing, doesn't allow text ...
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I have a custom jira type called Objective that has two custom fields: Target Value - represents the target metric of the Objective (e.g., 100, 1, 5, etc). Any numeric value above 1. Current Value...
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I have a JSM with Atlassian portal. I have a transition button available on customer portal. It changes status of the request from Draft to Draft. What actually happening is that I have a automation ...
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I would liek to bulk add all customers of the company I work in to a new JSM space. I have set guard to use SSO. Am I right in thinking that if I have Use approved domains checked and also have chan...
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Depuis vendredi dernier, la vue des tickets avec la liste des tickets en menu ç gauche, affichage du ticket au centre et champs de gestion à droite, n'est plus disponible. Comment est il possible de ...
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Hi, Does anyone know if there is a way to force agents to use the "Use request type fields" option in Jira SM when creating tickets? We have a number of fields that should be optional for cus...
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Hi all, Since a while the cards in the calendar didn't fill completely anymore. In dark mode you at least can see the lines. Since last week the cards also don't show the titles anymore. This makes ...
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