Community resources
Community resources
Jira Service Management
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am trying to put a url for the users request in an automation rule email. When I use {{issue.request.url}}, it returns nothing. I tried looking it up and it says that the request type is just ...
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Hi, We are currently on the Jira Service Management Free Tier and we are struggling to remove Customers from the Customer list in the project sidebar. We have removed them from the Space Set...
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Subject: I created my Atlassian account by mistake — how do I delete it? Hi Atlassian Community, I hope someone can help me with this. I accidentally created an Atlassian account (for using Jira Se...
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I was trying to generate a Word Cloud and accidently signed up for this thinking it was what I needed. It isn't, I don't even know what it does. It will not let me delete my account. It says user is ...
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Currently I have an automation in place where if anyone other than the assignee comments on a Resolved/Cancelled case, it will throw the case out of that status and into "Pending". I monitor these in...
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I have a Jira Service Managament Project - company-managed - that I use to create all incidents and requests from other teams on organization. I've noticed that has a field "Affected Services" that a...
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Hi, We're in a phase of deciding to use Jira Service Management or not. For this we've the following questions, kindly request your guidance: Can a customer approval mechanism be added before tick...
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Problem 1: Asset-based team assignment fails across projects We have an automation in Project 1 that can be manually triggered to create an issue in Project 2. The issue should be assigned to a team...
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I have an Assets object. It's id in Jira is 38 (as seen in the URL), and it has an "Id" attribute from Azure AD (in the lower right). How do I get the Id attribute in Automation rule?&nb...
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I am looking for an excel export with all the field being used in JSM project.
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. We are in the process of reviewing to add BMC helix along with JSM. We are trying to explore options on how to Integr...
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. Currently we are in the process of reviewing to add BMC helix along with JSM. While doing so, we are trying to explor...
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I know that by default without any addons, we can change the colors on the JSM portal. Where did that move to? I've looked everywhere and i swear it's gone :| Please and thank you
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Does anyone know if there's hard limit to how many customfield you can create in a team managed project?
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I'm new to JSM and working on creating custom categories for level 1 and level 2 (sub categories) that only technicians and admins to JSM can see. I also need to create custom statuses for Ser...
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For the last few days Jira is totally bugged out on me. When I visit: https://{company}.atlassian.net/jira/software/projects/{board}/issues The page sort of loads, but then breaks. I get a...
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This makes no sense. I picked the form using the picker, but during a run it says that I don't have permission. Work item created10/22/2025, 12:19:14 Attach forms10/22/2025, 12:19:15 F...
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I am the owner of a project in JIRA and am able to create oncall schedules. However, despite the documentation saying so, I am currently unable to add overrides to the schedule I created, even if the...
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- cloud
- opsgenie
- opsgenie-cloud
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I have a user that is not getting email notifications. I am of the opinion that as he is the only user affected, it is an issue on his side, but he disputes this. After doing further research I found...
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Hi I just like to know that is it this solution possible. User fill Department (ENG) field or Osakond (eesti keeles) field. if one or another is filled with data. Then user see Division number field...
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HI, i wanna unsubscribe from atlass community and all services , please take this into consideration thankyou
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Hello, We have several projects in the company, and there are people who have different roles in different projects. I'll explain the context because there are users who were clients in some...
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I have several teams: A, B and D A, B work on specific incidents + work during non business hours And team D is working on all kind of incidents + work on business hours. For specific reason, we c...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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All images are not accessible. PREVIEW UNAVAILABLE. How to get access to them? View or Download..
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Hi all I need help with Jira Service Management Cloud API and OAuth 2.0 using a service account. What I want to do: Use a service account with OAuth 2.0 (not API token) for full integration wi...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT |