Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Do they sign HIPAA BAAs? If yes, on what plan tier (Standard / Enterprise / case-by-case)? Do they publish healthcare or clinical-lab customer references? Any notable caveats (e.g., "AI features n...
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The bulk create issue REST API: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-bulk-post It includes a transition attribute in the payloa...
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I want to have 2 transitions to a Cancelled status 1 for customers that is restricted based on current status. The Customer shouldn't be able to cancel a request that's In Progress because the te...
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Hello, I am in need of help on a Python script that I unfortunately am not a Python expert at all. The issue is, currently we are successfully able to send an event coming from JSM to JEC and ...
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Hi all, I'm noticing that the knowledge articles that are appearing in the request form are all in caps. For example a Knowledge Article like "Software User Process" will show up as "SOFTWARE USER PR...
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Hi everyone, we have an issue with the SLA in one Jira. We get the error: Error rendering 'com.atlassian.servicedesk.frontend-webpack-plugin:sla-web-panel-react' , while other JSM projects wo...
- Question
- jira-data-center
- jira-service-management
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We want our Jira Forms to automatically populate the user's Email Address when the user's name is selected, and have the Email Address field populated We have tried multiple approaches, but can't fi...
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Do we need licences for customers to log new feature ideas through product discovery via Jira Service Management?
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I have downloaded copies of the Data Transfer CSV report from a test I completed. However, the reports do not contain sufficient details on failed issuetypes and entities. Currently, I ha...
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Hi everyone, I’m looking for advice from anyone who has implemented a partner, reseller, distributor, or multi-tenant support model in Jira Service Management Cloud Premium. The hierarchy we need t...
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Today we’re sharing an important update to unify our Service from Compass with Assets and Jira Service Management. Now you’ll be able to connect those requests to the real-world things behind them de...
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Hello, I would like to ask for guidance on configuring a centralized monitoring architecture in AWS. Specifically, I want to route "AWS Backup Failed" events from multiple member accounts to the Ev...
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Hi, Yesterday i setup the DNS recoard for Emails under the organizatio settings and after some time Atlassian was able to verify the recoards. then over the evening Atlassian is no longer...
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Hello, We subscribed to the free version of JIRA for our PoC and trying to create an API key to connect SAP cloud ALM but nothing happens! After choosing the name, scope and by clicking create API ...
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Hot off the heels of Team '26, we're hosting a webinar on June 23 at 11 AM AEST/CEST/PST to walk you through the latest innovations across Service Collection, including Jira Service Management, Custo...
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Hello, I just finished setup customer portal, and decided to test. Opened customer portal in incognito mode, logged in and immediately "we couldn't load this page" error occured. Che...
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I have many Service Desk projects for many different real world "Events". What we would like to do is to only maintain 1 Service Desk project but the Events visible to a Service Desk user in a drop ...
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When a Primary Incident is linked to a PIR in JSM, an Incident Summary card is rendered on the PIR issue, showing a fixed set of fields pulled from the Primary Incident: Incident created / ended, Ong...
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Hello Atlassian Support, We are configuring customer notifications in Jira Service Management Cloud and would like to display, in the email template body, the users added as Request Participants (id...
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Required fields in their quest form are being bypassed, allowing customers to send requests without completing them, even though they are set as mandatory. This results in incomplete information and ...
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I opened a new Service Management for our helpdesk. I didnt adjust something but every mail that i sent to the default atlassian mail adress doesn't create a ticket. in the logs I only get ...
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Hey all! We currently use OpsGenie just for alerts. If a customer submits a specific ticket to Zendesk, OpsGenie alerts the on-call staff. We're moving from Zendesk to Hubspot, which doesn't have ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Aqui está o texto para o fórum: How long does automation limit reset evaluation typically take? Category: Jira Cloud / Automation Hi everyone, I'm currently dealing with a critical situation ...
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Hello, I have an object type containing all the employees, each employee has mainly 2 attributes, one of email adress, and the other of "Site", I want when someone opens a ticker from the po...
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I have found some posts similar to this and have tried to come up with a solution but have had no success. I have a form for news starter/leaver/role change and the first question is a radio button....
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