Community resources
Community resources
Community resources
Jira Service Management
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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WE can use AI as a translater . project is AI works as a translator .#2 . project is house's map with AI #3 project is translation into paragraph any language with AI
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My questions are releated to the real changes that are caused by moving some features to the Premium Plan: 1. I understand that Changes/Problems and Post-reviews queues are going to be moved to Unas...
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「あと少しで完了です」のまま、Jiraの管理ページにアクセスできなくなってしまいました。原因が不明です。復旧するのでしょうか？
- Question
- cloud
- jira-service-management-cloud
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I’d like to know if the Python library from atlassian import jira supports creating and monitoring alerts — similar to the opsgenie-sdk-python , which provides a class like CreateAlertPayload to...
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How can I change the default notification rules for both new and existing users? Using role-based notification rules just overrides this configuration without allowing users to change it later. I wa...
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Hi all, I'd like to send an email to the creator of an object when it has been created in Assets but am not sure what to add into the recipients field. How could I go about this?
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I was looking up the Jira Service Desk logs and realized that the 'atlassian-jira.log' file hasn't been updated in a couple of months. Other logs related to specific plugins are working fine, which i...
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Trying to sync up 2 date attributes in different Object types. Want to find the ones that do not match. Object type A has Refresh date attribute and Object type B has End date attribute. ...
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I am using a Rovo Agent and I would like to gain insights how successful it is in answering questions of our users. There are feedback thumbs up / thumbs downs and text box available, but I cannot f...
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Hi, I do like the feature of being warned about code that was not reviewed. All our code should go through a review with the pull-request process. Still there are some warnings that occ...
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I need to block the approval of a change when it is outside the allowed execution deadline. But I don't have the script runner. I need to do this with automation, transition, or some other way.
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Is there a way to give licensed Jira users view-access to a specific assets schema? I understand the roles and permissions, but my users who have been added to the Object schema users role can't...
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I have been tasked with setting up the Virtual Agent for our JSM. We have a Confluence Knowledge Base with some How-To Articles that we are going to use for AI answers (no intents are being used at t...
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I'm losing my mind I am sure of it. I cannot see the option to add a child work item to parent issues anymore! I recall they hid it behind an ellipsis at the top under the + option, but now I o...
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Hey Atlassian Community, Have you tried the Assets and Configuration Management feature in Jira Service Management? It’s open for trial in Premium and Enterprise plans, and it’s awesome for keeping...
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Hello, We are currently using Jira Service Management and have multiple workflows with detailed internal statuses (e.g. IN PROGRESS, PARTIALLY DELIVERED, READY TO SHIP, IN STAND BY, etc.). These sta...
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At the end of a Issue, can i add a fixed field into customer reply? I need to manage a fixed fields schema to close an issue (requested by customer). Now we are using a word document to copy the fi...
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Hi all, We’re encountering an issue in Jira Service Management where email notifications sent from the system do not include attachments, even though attachments are correctly added to the ticket it...
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We've been using the Jira Service Management as a Help desk for customer support for YEARS. Recently, something seems to have changed.... SOME customers say they don't get the responses we send to th...
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I can see the option to customise customer notifications, and primarily looking to add some company branding as a banner. I cannot find any guidelines on recommended size. Does anyone have a r...
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Hi I am currently investigating ways to post Filter Results to a MS Teams channel on a regular basis (e.g. Forward Schedule of Changes once per week). I have looked at a few options, but none seem t...
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계정 비활성화 하려고하는데 자꾸 빌링어드민이래 그사람은 빌링 어드민이 아니야
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It seems that no user can access their public JIRA profile nor edit it. It only shows the person's name and jira's webpage baseboard with it's version. External Management is already t...
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Making schema changes and trying to migrate existing tickets in a multi select asset custom field from object type A to Object type B. Label for Object type B is in an attribute of Object Type ...
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Need to create a manual trigger rule where the status will be changed to Resolved if there are no updates/comments for 2 days after the rule is triggered. I started 2 variations but need some advice...
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