Community resources
Community resources
Community resources
Jira Service Management
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for new Assets dashboard experience. Sign up below to get access and provide direct feedback to our product team, which w...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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While making the Comments field mandatory, there are 2 options - 'Reply to customer' and 'Internal Note'. How to make only the first one mandatory? Because our use case requires all JSM users to see ...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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When i want to reply to a customer I put a comment in the ticket but since monday 30 juni I have notice dat my comment For example ticket [SD-78056] Woonruimtebemiddeling (WRB) - Autorisaties...
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So I am struggeling a little with the custom fields connecting my assets DB to Jira tickets. The DB setup example: -Cars --Wheel ---SerialNumber ---producer ---ect... I have linked my first ...
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...y customer (internal comment) or if customer should see it (public comment, answer customer). There was never a problem, but since a few days the default setting is "internal comment". But w...
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...bsp; "fileName": "object_schema.zip", "objectSchemaId": 1, "includeObjects": "true", "password": "12345", "objectSchemaName": "o...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Why this matters : Eliminate manual workarounds: N...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Jira is generating separate tickets for each email, even when the subject line is the same. Is there a way to configure Jira to group or merge emails with similar subject lines into a single ticket?
- Question
- cloud
- jira-automation
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Já montei uma estrutura de abertura de chamado via e-mail, funciona perfeitamente, porém há informações que quero incluir como se fosse de chamado pelo portal, como componente e ação e sintoma e SLA,...
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Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Hi, I have been at this all day (YouTube, Atlassian community, etc.) and I have created a new permissions scheme, created a new role, added users to the role and then granted them "Browse Only" acce...
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Dear all, I need some guidance from you. I need to export my JIRA user database or find a way to find out which project(s) my instance users are participating in. Example: Francisco Navarro: - Pr...
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There is a user who has searched for certain asset objects using the “Serial number” attribute. He searched for the asset objects via the “Search object” field (see image 1), which can be seen at the...
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Hi When i tried to add Atlassian assist to slack, its redirecting me to https://www.atlassian.com/software/jira/service-management/help-desk-software-small-business-software even im logged i...
- Question
- assist
- cloud
- halp
- jira-service-management
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Hi Guys, i am new to jira required help on this task. how to create the workflow for data migration from oner server to another server in jira withe approval status.
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...
- Question
- datacenter
- jira-service-desk
- request
- servicedesk
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Hello, I try to link work items with my services unfortunately no matter what I do, I cannot see the linked work items on services. It does work for other assets though.
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1. Notifications in Jira Currently, the three of us do not receive any email notification when a new ticket is logged in Jira. We only receive emails once we’ve assigned a ticket to ourselves and th...
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Hello, some (not all) of our agents told me, that after deployment of new JSM navigation/design JSM is reacting slowly, sometimes, not always. And sometimes (like today again) they get a message&nb...
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Hello, I'm trying to set up Forms in Jira Service Management using a Data Connection as a source for a dropdown field. We have an internal API that returns client-related information. To filter the...
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Hi, Not sure if this has been asked before. When a customer replies to a ticket that is older than, say 1-2 weeks, the old ticket reopens with a notification to the ticket owner. Yesterday t...
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Hello everyone, maybe someone has an idea how I could solve this. I would like to change the upper background like here Best practices for configuring your customer notifications When I look...
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From https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-attachment I know how to do what I want to all the attachments in issue, e.g.: {{...
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I am trying to send out alert notification to Webex but webex needs either text or markdown in payload. What I am seeing is I am not able to customize the outbound integration payload, so curious if ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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My Goal is that: All members of an approver group must approve for the ticket to proceed. If any one of them declines, the ticket transitions to a Declined status. I followed these steps but...
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT | ||
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| June 17, 2025 9:50 AM PDT |