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Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi , I have created automation flow like- 1. Manually trigger from alert 2. Fill values in input form 3. Lookup table contains key-values for team name & team owner . 4. log pr...
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Hello, is there a option to manage Portal Users. So see which useres are registrated for which project and which user can see which project? kind regards
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Hello everyone, I have an app with a request form, when my users send a request, JSM is creating the request with my app as the "Reporter". I need the reporter to be the email of the user which is ...
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This question concerns JSM Data Center (not Cloud). I am looking for a feature for Asset Object Attributes equivalent to Scripted Fields feature for issues. Ideally, as with scripted fields,...
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We have a user who has optimal call reception settings on their mobile phone, but the call doesn't arrive when an alert is generated. It looks fine in the logs, but it doesn't arrive on the phone. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hey there, we migrated in October and March 1 lost access to Opsgenie. The team had been primarily working out of Opsgenie because there is no Ops interface in Jira. Its so siloed down to the teams t...
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Hello, I am trying to figure out the most logical way to create a recruitment process in our JSM project. The process starts with a manager submitting a service request for a job requisition...
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At my company we can't add external Marketplace apps. But in JSM I saw there is already a Report feature. Is it possibel to add a metric how long a issue was in a given status and have that reflected...
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Hi all, We have enabled customers to also create their own accounts in our JSM Project. Now when an Agent creates a ticket for a customer using jira UI within the JSM project, a create screen shows...
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In Opsgenie, we have setup integration that contains ***@opsgenie.net domain. Since Opsgenie is going away, do I need to update all my email integration from the old domain to the new ****...
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Hello, I have several objects with assets in them. Now I have built a rule, but it only becomes active when an asset is updated. How can I update all my affected assets at once without going into eac...
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I want that when the user clicks on "Add Row" button they should be able to add another row where they can select Product/Configuration/Quantity.
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Hello I have a colleague who created an instance to test JIRA. Then we installed ATLASSIAN GUARD for SSO. It worked well and we recovered the information and users concerned. But we found that there...
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there is a way to search multiple values on JQL on a field having ~ like for example Text ~ "hello" but without using the OR, and just display everything in one sentence? like Text ~...
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Hi everyone, I'm encountering the following error in Jira Cloud (company-managed project): "Transition failed: Action 9 is invalid" I’m not sure why this is happening. The last thing I was ...
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Hi! Do you know whether it's possible to connect more than one Assets Discovery Collector to a single Jira Service Management Cloud instance? Thanks!
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Hello, I just want to know how it is possible to change for example the decscription in the portal. I only can see the tickets but a customer wants to change a field after the creation. kind ...
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In JIRA SD, the ticket description has an HTML table in that there is a phone number . I wanted to extract that and update it in the "User Phone Number" field using the automation rule below. But it...
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Hi Team, we are working in 16x6 shift and want to setup the SLAs for acknowledge, resolution and response please guide us for changing it for the same
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...84764', id=484764, filename='Screenshot 2024-10-22 125805.png', author=UserBean{name='null', key='null', accountId='***', emailAddress='**@**', displayName='******', active=true, timeZone='Europe/L...
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Hello Currently, we have the ability to set 5 priority levels regardless of the ticket type. We would like to keep this approach for support requests and updates. However, we would like something di...
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Hi, We are about to integrate NewRelic into JSM OpsGenie for alarming. For that we are going to use a OpsGenie Integration (NewRelic). The setup was pretty simple and first tests were successful. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want to know how much cost is need to use JSM. I understood it deprnds on users and agent. But, I couldn't understand what is the difference between the concept of user and agent. In JSM roles, ...
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In Jira/JSM Cloud, there are some fields that are listed as Custom Fields but are native/out-of-box, such as: Impact Operational categorization Product categorization Investigation reason None...
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I'm trying to use A4J to pull data from JSM service requests with a form created through the portal. The data I need is in the form fields. The JSON for the issue suggests the field I'm intere...
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