Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello Atlassian Community, Let me start by saying I'm new to Operations Alerts within JSM so i apologize if this may be common knowledge for others. I am looking for a way to better improve m...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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I have a JSM Intake form that has several different types of Request Types. When the ticket has been approved we use automation to create a JIRA Business Space Ticket. I want to be able to copy the R...
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Hi team, Hope you all doing good. We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let...
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How to manage ITL change management in Atlassian?
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How to create a mechanism: 1. An employee arrives at work and presses a button indicating they are active. 2. A second employee arrives and does the same. 3. Tickets are automatically distributed ...
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Hello, My client's request is pretty simpel but the JSM does not provide a native way to implement it. In fact, mu client wants that a particulaur custom field to be hidden except one the requ...
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Hi everyone. I'd like to know if there's a free tool that connects my Kanban board to a bot that sends messages to a messaging app, so the team is aware of tasks in progress and those that have just...
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Hi there I'm slowly getting desperate, my data protection officer is making pressure We are using Jira Service Management Standard Cloud. I would like to use automation to delete all attachments fr...
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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Entra ID automation “Add user to group” fails for Group - consent error but permissions look granted
Hi everyone, I’m testing Jira Cloud Automation actions with Microsoft Entra ID, following the Atlassian doc Use Entra ID with Automation | Cloud automation Cloud | Atlassian Support The “Check ...
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Do service accounts API token applies to JSM? There are only Jira and Confluence in "Select token scopes"
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Hi community, Our client would like a feature that limits the number of approvals to one per group in multi-group approval workflows. Specifically, when there are multiple users in a group, on...
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Title: Can administrators add custom attributes to users (not customers) in Jira Service Management? Body: In the latest version of Jira Service Management, is it possible for administrators to ad...
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Title: Can I add custom attributes to user profiles in Jira Service Management (Cloud, Premium)? Body: We are using Jira Service Management Cloud (Premium) and managing users via the User Manage...
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Hi everyone, I’m looking for advice on the best-practice approach for routing email requests in Jira Service Management (Cloud). Context We are a service provider supporting multiple external cust...
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☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
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Como faço o exame ACP-120 e quantos custa?
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I am an org admin for my organization. I want to add myself as a billing admin. Based on the instructions at Understand billing administration | Atlassian Support, I should see "Billing Permissions" ...
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We are experiencing changes made to asset objects not reflecting in the activity logs and automations that should trigger on object updates not being processed. Anyone else experiencing this in JSM ...
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one ticket is after closing also still showing the unresolved status,i tried the automation rule it showing the below error. Edited work item successfully, however some of the set fields aren't avai...
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Hi Everyone, In Jira Service Management, what is the best approach (fields or automation) to capture affected customer details from Assets in these scenarios? A customer creates a request directl...
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Atlassian Community Events
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| 25m ago | ||
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |