Community resources
Community resources
Jira Service Management
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams ...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi my Github Copilot Business is not active anymore. For some reason it was revoked, I have raised a new request in App Portal which was processed but I still don't see it. My Github account name is...
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Hi All, we have a daily job running to retrieve information from intune. Cleansing job seems to be running fine. Only after the import job, The objects or attributes are not updated in the...
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Using Data Manger Asset Imports. The Imports are showing issues. I started yesterday, but data manager imports keep failing in both Production and Sandbox. It often takes multiple attempts t...
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I’m trying to set up an automation where tasks in Jira are automatically created whenever someone adds a new page in Confluence. The idea is that each new Confluence page becomes a task in a specific...
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I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However, there is no ackno...
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Is possible to reset SLA back to zero using Automation? Is possible without using plugin?
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Hi Everyone, Must be blind or something... Checking on this And looking at roll out schedule, My JSM should be updated since yesterday. But still...can't find anything about "list" i...
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When I try to connect Atlassian Assist for Slack to my project, I get an unknown error. Error ID: 04f9bf315ffc462b96454b6d2f7196d6
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I'm trying to add the Atlassian Assist app to my Slack workspace, but when I try to add it, it tells me to create a new project. However, I already have a Jira Management Service project set up in...
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We currently have customer notifications disabled because we decided to stick with using email rules only. This means customer notification on comment is disabled. I am currently trying to setup a ru...
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Is there some reason Atlassian has decided that an Organization Admin - the highest level permission - is the right permission set to manage portal-only users instead of the user access admin role? ...
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Hi everyone 👋 We’re currently using Jira to manage Third Party Requests, and our form requires an attachment for all submissions—which works well for onboarding new partners. However, we now need t...
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With the new layout, I do not see the post functions option on transitions. I am trying to have a transition from one status to a "Done" status, and actually resolve the ticket. Thanks,
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I am running an automation script to perform a series of external imports, and sometimes the API will get stuck in the RUNNING state, and I need the state to be IDLE before I can start the import.&nb...
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According to the JIRA documentation, I created a token inside the schema and successfully imported items into the schema, however, all activities are showing "unknown user". Since I created the toke...
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Hello, We are SKC, We have a Jira subscription, and I accidentally purchased a premium subscription. It was a free trial. My employer had apparently already reverted the subscription to the old vers...
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Why It Matters and How It Relates to The Atlassian Service Collection Ask most IT leaders what they wish they had better visibility into, and chances are you’ll hear four (technically, three) fa...
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We are looking for a way to take scheduled snapshots of a Jira dashboard on a weekly or monthly basi
For my client, I created a dashboard for their JSM Cloud project. It includes pie charts, bar charts, etc. (standard Cloud dashboard gadgets). Now, the client would like to have the possibility for w...
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Hello, In my Automation Rule I am trying to get a true or false answer from this piece of code: {{issue.labels.contains("businessvalue-laag")}} Which I saved in a variable. That variable is then s...
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Hello, Can you please share me an automation that I can use to sync the comments from JSM ticket to JIRA and vice versa? When a ticket is escalated to the dev or dev ops team from the Helpdes...
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Our Jira Data Center is integrated with Microsoft Active Directory using LDAP. We are looking to display the reporter's department information on the issue view screen in Jira Service Management proj...
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Hi community, I have installed the Jira app in my Google Chat, and so far, it has been working just fine. But when adding it to any new chat/space, I get stuck at the configuration step. 1....
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Hi, I have an attribute on an object that can store multiple references to other objects. In this case a 'Business Application' object that has a field for 'Technical Owners' that can hold multiple...
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I am experiencing issues with Opsgenie push notifications on my Google Pixel (Android 16, Opsgenie app v3.9.2). Alerts show up in the log as “MobileStatus: sent”, but often they are not delivered to...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Community, I created a backup from our productive environment and I want to restore it to our test environment. And the zip file is looking how it should. The zip consists of: data folder logo...
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