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Community resources
Jira Service Management
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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Hello Community! This is Jehan from Jira Service Management. We recently changed the default behavior of transition screens, where comments now default to “Internal note” rather than “Rep...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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One of our customers is receiving duplicate emails (sometimes up to 5 of the exact same email) when a public comment is added to a ticket. The body/subject of the emails they receive is identical, t...
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Hello! I'm having a lot of difficulty understanding the best set up for what I'm trying to do and if it's even possible. I am currently setting up a JSM project to ingest generic help desk emails. ...
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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I have reviewed the Community answer on this, but I am not using the API, I am using the automation tool in JSM. My goal is to populate the CATEGORY (LOCKED) field with a {{userInputs.<key>}} ...
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I paid for the standard version yesterday and got an invoice confirming but my account still says free and I don't have access to the standard version.
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We have opsgenie creating alerts based on tickets being created on jira service desk. The severity field(custom field) is getting blank values although jira service desk tickets have a value assigned.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How do your change management users provide additional details as a change goes through it's lifecycle? Do you pass forms back to users throughout the process? Do you use plug-ins to give users...
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Pessoal, boa tarde! Como na imagem, eu tenho 6 COLUNAS simples no meu quadro KANBAN 1 - Aguardando atendimento 2 - Em excecução (Em andamento) 3 - Pendente 4 - Setor anlise de crédito (Estou ten...
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Good afternoon I would like to know if it is possible in the customer portal to include the information of the person responsible for handling the ticket. Best regards&nbs...
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Hi, We are from the Gainsight Vendor Risk Assessment team. We have a requirement from Vista to enable MFA. Alternatively, can we integrate Opsgenie with our Gainsight SSO? Could you p...
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Hi, Was there any update on JIRA Service Management projects and Summary view was removed/replaced ? Today we miss the Summary feature: We have checked the Features in Project setting...
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Hi, I'm setting up Jira Service management and we recently activated the email request. This works fine except when a customer replies to a closed request, we see it in the comment of the request b...
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Hello, strangely enough, when I filter for open tickets, closed tickets are also displayed. “Closed” ‘Done’ and ‘Completed’ are also displayed there. The statuses all have a screen called “Ressolve ...
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Pi network uygulamasına telefon numaramı değiştirdiğim için giriş yapamıyorum ne yapmam gerek
- Question
- atlassian-accounts
- halp
- not-applicable
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Hello, I have built a workflow. You can close this workflow, then it is set to “Done”, with this status you can reopen it, then the status is set to “Open”. However, if I go from the closed status to...
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Hey. I'm trying to make a simple table in my reporting. For example, like this: https://i.imgur.com/daVitUW.png but I'm getting this: https://i.imgur.com/JtX0T5o.png whats wrong? Does Ji...
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We have an automation where when specific checkboxes are selected within a request type form additional tickets are created. I have this working properly but have just realized that when the...
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Is there any way like ServiceNow in JIRA SM to insert incident details when there is an update on incident to a DB within JIRA, so that I can poll (retrieve) all the events periodically? I know Servi...
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Hello, I would like to create a flow so that when a sprint ends, a page is generated in Confluence with information on the names of the user stories and an AI-generated summary of the...
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I have 2 jira instances. I want to use a "send web request" automation rule using POST from one instance to the other, using an "incoming webhook" to receive it, to effectively clone certain tickets ...
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Hi! I'm looking the way to achieve below scenario in my JSM: one portal need to be available without login rest of available portals need to be available with login I configure a...
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When a customer creates a ticket via the portal, they don't appear in the "incidentmanager" queue, even when we refresh the page. Afer a while, the ticket does appear, but the SLA is allread...
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Can you tell me why the customer users cannot edit/delete comments which was created via portal if the Service Project Customer - Portal Access project role is under "Delete Own comments" and "Edit o...
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I have connected three external emails channels we want to monitor for our CS project in JSM (not via Google, or Microsoft). The e-mail channels are hosted by Thunderbird. I have connected t...
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Is it possible to display an "Organization" field (Team-HR) in the JSM portal to see all tickets created by employees? And can this be done without adding users as ticket request par...
Upcoming Jira Service Management Events
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