Community resources
Community resources
Community resources
Jira Service Management
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Sometimes people will submit duplicate tickets via email (not word for word but same issue). I have been manually linking the issue as duplicates then adding a comment to the ticket and changing the ...
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Regarding: https://jira.atlassian.com/browse/JSDCLOUD-194 I find it hard to believe that this is not a larger issue for more users that this feature update, CREATED MORE THAN 12 YEARS AGO, stil...
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Hello, I saw that jira service management has an upgrade from free to standard. So, I removed jira service management access to many users. That removed access to jira for all the users...
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Hi Everyone, In Jira Cloud, I need to generate a single downloadable report that shows issue counts grouped by Issue Type and by a custom field with two possible values (binary outcome). Example ou...
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Hi Everyone, We are using Jira Service Management and want to keep customer surveys, responses, and reporting entirely inside Jira. Our requirements are: Custom survey questions (not just defaul...
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Rovo seems to generate incorrect JQL for month/year. For day it works. I asked Rovo: Find all work items from all spaces created in the last year Rovo answered: Here’s what I can...
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Hello, Has anyone integrated Jira with ServiceNow. Where Jira is the initiator of the initial communication. Background: Company uses both Jira Datacenter (without Service Management) ...
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Hello! Been scratching my head over this for a while now, and I haven't been successful at Googling the issue. I've created a behaviour in scriptrunner using the dynamic select script as a templa...
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Hi there, does anyone know if I can use the Due Date or any custom date field in combination with the target date for the SLA's Time to resolution? The Due date field would update with the projected...
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When selecting a "Parent Link" in an issue from the dropdown, the list is populated with issues that start with the issue icon, then the issue key, followed by the issue summary. After the parent lin...
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Hi! We are using Jira Service Management Cloud and Microsoft Teams. My goal is to allow users to create requests from the JSM customer portal directly inside Microsoft Teams, but requests m...
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Hi guys !i am with problem in relation: "incorrect request type". in my public portal. I would like help ?
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I am trying to keep track of printer toner in storage so I can see at a glance if we currently have the toner for a certain printer instead of staring at toner boxes searching. I tried to come up wit...
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Hello Experts, I am working on a setup in Jira Service Management. On the customer portal, I allow the end user to select multiple options via a multi-checkbox field, and based on the selected optio...
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Did anyone else lose access to their JSM project after the switch this morning? I'm currently getting a "Something went wrong" error when using the same link. Any advice on how to fix this, I current...
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It seems that when I configure a Knowledge Base in JSM and connect it with a space I can either allow Anonymous access or Logged In Users. I'm trying to setup JSM for external customers. ...
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When customers open the request form, I will ask them to enter records as a table, with specific columns and about 5 rows of entries. For example, I want them to enter the expenses they've incurred....
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Hello, I am experiencing a bug when configuring an Incoming Mail Server in Jira using the Microsoft Graph API service provider. Here are the details: - I have a properly configured App Link ...
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We need to change avatar for objects through a script and want to create and set an specific image as avatar för an object. As the creation of the object is done throu a script we would like to set t...
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Someone created a duplicate service, so remove any confusion I'd like to delete one, but I can see no options to do ths. I am a site admin and JSM admin.
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How can I configure a button for approvers (who do not have Jira licenses) that allows them to select the next status for a ticket? Like this.
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Hi, I have a bit of an odd one and I am not 100% sure what is happening. The workflows between the 2 spaces are the exactly the same so same status is used. Filter 1 - shows issues from ...
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Hello everyone, My company has created an escalation form that can be attached to tickets that need to escalate from a tier 2 to tier 3 team. The form asks several specific questions that ne...
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Hi Everyone, I am on the Free Jira Service Management Plan. Is it possible to provide customer access to knowledge base? I linked the Confluence space to the service management and selected any...
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Hi, I work for an organisation that has JIRA Standard (will soon upgrade to premium), along with JIRA Service Management and JIRA Work Management\Software. We have a portal where we have a numb...
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Atlassian Community Events
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| yesterday | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |