Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Update: The date has been moved from November 20, to December 4, see you then! Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi there, I am having trouble enabling our customer to see requests from their organization. I created an organization with all members included, and enabled that all requests are s...
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First, I have to state that I have used JSM for many years and I absolutely hate the new setup. With that gripe out of the way, I have been searching for instructions on how to add in transitions to...
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Hello, I have 6 subtickets inside the parents and I want to have a progress bar.how can able to implement it in jira data center? Best regards B.T
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Please help! Our Jira Service Management administrator is no longer with our company and their designated email address has been deactivated. So, we need to assign a new administrator but do not hav...
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Hi everyone, We’re facing a challenge in our workflow related to the “Reopen” status for requests. In our business, the same issue sometimes reappears, and customers often reply to the old email t...
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Hello, team. I hope you are all doing well. I would like to know if there is any way to limit which users can view specific queues in JSM. Today, I have queues for support levels 1, 2, and 3. I wou...
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Hi, I got job created and i've managed to run it properly. Cleansing and import was succesful too but I'm struggling with importing Data into Assets schema. When my saved search shows 380 objects, m...
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Hi everyone, We are using Jira Service Management (JSM) in our company and would like to optimize our license management. Is there a way to track the activity of individual JSM agents? Our goal is t...
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Hi Background: Everyone in our organization uses Assets in Jira Cloud and adds the Atlassian AccountIDto asset objects. Over time, people leave the company, but we often don’t realize it right away...
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I created a form with different sections, but the sections are not visible in the client view. I want them to be visible so it provides a more structured view.
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Hi Power Users! We’re excited to share a sneak peek of our upcoming Advanced Conditional Logic feature for JSM Forms. Check out this short demo video to see early designs in action: We’d...
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Hello, we’re investigating an issue where an incoming email was never processed or logged by Jira Service Management. The sender’s domain passed SPF authentication and the message was successfully ...
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Hello, I am trying to create a filter which filters on the customer details for when a ticket is logged by them (See screenshot). These fields are populated via an API connecting to AD/Entra. So if...
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I created a new "done" status for dismissing tickets that are just alerts or information "reviewed - no action needed". It's green, which is the color of completed/closed tickets, but they're still a...
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Hello! Our company is looking for a way to setup a Service Desk Kiosk. At its core, we are looking for a setup that allows for employees to walk up to and easily create a ticket for the servi...
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Hi there, Is there any good way (In-built or Addon) to review Agents' work on a per-ticket basis(Peer Review / IQS / Employee Evaluation)? We currently use Klaus as a leftover...
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I am trying to connect a Slack channel to a Jira project but am getting stuck in an endless loop. I tried the recommended fixes, such as: Clearing cache and cookies from browser Using incog...
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Hello, Does anybody know what is the limitation of Google Workspace sync in terms of accounts? At the moment we are syncing 1664 users, 32 groups and 15 domains. We are want to import our student po...
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We created an instance using our 10 free seat licenses and recently began paying for 30 seat licenses (for a total of 40 seats). We are already using 38 of those 40 seats and don't want to lose the 1...
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Wie kann man denn in der neuen Cloud Oberfläche Portalkunden löschen? Den Menüeintrag gibt es ja nicht mehr. und unter den verwalteten Konten laufen die nicht auf.
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I have an environment with a service management (service desk) project which can ads up to 10 email adresses. Each service space can have up to 10 connected email accounts I want to creat...
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Could someone please assist me on how I go about building this into Jira, I have come from a Service Now background and never used Jira. This is what I am looking at and whether this is ...
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We use Jira Cloud + external directory via Atlassian Access / SSO with Intune/Azure AD. Sometimes it happens that someone is needed for an approval but the person never logged in and is inactive. Is ...
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I have already tried the following: https://<jira>/rest/servicedesk/canned-responses/1/search/{Project_Key} This gives me the following response: { "cannedResponses": [], ...
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Hi all We have issues with incidents which are disappearing. Question: do they shut down Opsgenie notifications when they are doing maintenance? Best regards Chris
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- cloud
- opsgenie
- opsgenie-cloud
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