Created a rule to reopen Done tickets but "Resolved" field not clearing
Dan Langenberg
Contributor
I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets.
The problem is that the "resolved/Resolved Reason" field does not clear.
After digging I discovered that I need to add a post function in the transition step. I have done that by adding the post function that will clear the resolved field. It is not working.
