Community resources
Community resources
Community resources
Opsgenie
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We currently have support teams located in the US, UK & India and would like to create an out of hours rotation schedule to cover the times when no team is online. So for example when the UK t...
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We use Opsgenie heartbeats with the Slack integration. One of our systems went down so a heartbeat failed to reach Opsgenie which resulted in a Slack notification. Our devops operator using Slack clo...
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I'd love to hear your thoughts on hiring. What are the biggest hurdles you face when building your engineering teams? Is it finding the right talent, speed of hiring, or somethin...
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Hello, I need to understand what happens if you are called by OpsGenie when you have multiple phone numbers listed in your personal profile. The specific example I have is if someone has two p...
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I have an event that requires someone on call but it only occurs on Wednesdays every 3 weeks for 3 different people. When I set the rotation type to 3 weeks, it populates weekly on Wednesday, and has...
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Hi, I am trying to find out how long each escalation lasts in our customer support team. For that I want to measure the time between - an alert has been acknowledged - an alert has been closed. &n...
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When an alert is acknowledged in Opsgenie, I want the Opsgenie to trigger a custom endpoint URL in ServiceNow so that I can track who acknowledged the alert in opsgenie and when. I tried to create a...
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Es posible integrar Solman con Opsgenie atravez de la api en la version gratuita? no encuentro mucha documentacion al respecto. Is it possible to integrate Solman with Opsgenie through the A...
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Hi, I just discovered users are not able to override their own schedule, to be specific, highlighting a scheduled day/time they get no pop up box with the override option. They can do it on another...
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Going through the API documentation I can see that you can export a schedule as an .ics file: https://docs.opsgenie.com/docs/schedule-api#export-schedule Instead of the .ics file, I need the we...
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I have this issue with the new embedded alerts in the new JSM Opsgenie merge: In Opsgenie, the hyperlinks were hyperlinks. In JSM they are just showing as text. Is this something we can ...
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Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts. Does anyone know how to turn off Opsgenie alerts currently, in our year 2024. *Opsgeni...
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I'd like to have multiple people on call but based on the tag of the alert, different individuals should be looking at addressing the issue. Something like, if tag contains 'X' then notify ...
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I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/ap...
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Teams, Users, On-call & escalation all defined. We want to use the fully integrated "Operations" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud
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hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in r...
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I am working with an account that has the "Organization Admin" role, but i cannot access Ops Genie at all - any attempt just redirects to https://environment.app.eu.opsgenie.com/auth/login?type=sso, ...
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We need an Incident Management platform that includes SMS messaging to key teams. What is the best Atlassian product for this? I am reading some notices that Opsgenie is going to ...
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...piKey: ********-****-****-****-************ team: Test notification: waiting-interval-time-in-minutes: 5 on: true TENANT_NAME: DEV-sample I have used alerts implementation based on o...
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Hi All, Hope all are doing fine. Is there a way to export all on-call details of a team into spreadsheet? (Not looking for a calendar export) Please suggest. Thanks, Dinesh K N.
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Is there a way to fetch the Alert Analytic report from OpsGenie in a programmatic manner via a REST API or similar? The only option I currently see is to get a scheduled report via email, which does...
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Hi all, my use case is as follows: My Opsgenie team contains a few integrations. One of them receives information from an AWS synthetic relating to the Networking functionality (produ...
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What is the purpose of this feature in opsgenie, as I don't see it mentioned in this article https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/ &nbs...
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We manage several integrations that involve other teams at our organization. Many times, a problem will occur that needs to be referred to another team. We've been doing this with email, ...
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We are using many tags, to make certain type of lists, and there could be hundreds of alerts with different tags and after we finish the task the alert tag would change, is there a way to bulk remove...
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