We have our own monitoring software at our company. I need it to send sms messages for critical alerts, but sending to <phone number>@vtext.com isn't reliable. It's never been relia...
I am working to create a custom 'Who's On-call' widget for opsgenie similar to this: https://demo.pagerbeauty.sergii.org/v1/schedules/PDUQGYJ.html - Specifically I'm stuck creating the 'From' an...
Hello, We send multiple alerts from different sources into Ops-Genie and one of the source is GCP stackdriver. We have created multiple alerting policies in GCP and integrated it using GCP Stackdrive...
Hi Team, I have integrated Incoming Call to Opsgenie, now I understand the routing rules are only for alerts, I would like to know how can I set the on call schedule or modify the settings in ...
Hello, I am looking to add Jira worklogs to opsgenie notes and I cannot find the correct syntax anywhere for this. Can this be done? I have tried the following syntax's and many more...
Hi, I have following alert [Prometheus]: CRITICAL on 10.100.129.192:9104 - Exporter_State If I am trying to search, this query doesnt fit message: "[Prometheus]: CRITICAL on 10" While this one ...
Hi All, I want to get all team members details based on their teams and I want to get their escalation policy. I want to get those details as a file format. Is there any option to get those detail...
hi Support team, We have some alerts from integration which triggers only during some specific maintenance period , how can i stop the create the alert over opsgenie. > delay not...
Hello, In our project, we have set up Opsgenie for alerts. They all came with the generic "incident raised" summary. (see picture 1). I am trying to change this for the alert to show the ticket...
We're creating alerts in OpsGenie via a New Relic workflow webhook. When the alert is created. Is there any way of getting the tinyId to be written as an attribute in the same alert? Or can I creat...
I am setting up a rotation for manually deploying releases on my team. I would like the ability to post when someone's "rotation" starts using the Slack integration; however, it looks like I'm only a...
We are trying to configure the JSM integration in a way that seems like it would be basic functionality. Basically, we just want to set a condition to have the JSM integration only create t...
Automatically creating an alert when manually creating an incident is redundant and toilsome to manage. It also creates an unnecessary additional alert when creating an incident from an existing aler...
We tried to use the integration API to rotate the key using "update" but the key was not rotated. We need to rotate the API key programmatically and update all the initiators' configurations i...
Hi, We are not receiving any Opsgenie alert notifications recently. For example check this test alert https://financeit.app.opsgenie.com/alert/detail/2863a60c-8162-42cd-a2f7-b09664724b25-17018940...
Hello. I'm trying to figure out a way to automatically tag alerts that my team sends to another team. Instead of having to type the tag out every time our team clicks "Create alert", is there a way t...
Hi Community, We have a global policy that would modify an incoming alert and add another team as a responder depending on the priority level. In this scenario, let's say an alert has Team A and Te...
I signed for a 14 day trial, but cannot test voice and SMS on my phone because in the settings page for this it says I am not verified. I can't find a way how to get verified and I didn't get a...
Hi, I'm trying to use the /genie command in our Opsgenie for Alert Slack integration, but none of the commands work. No matter what /genie command (help, list, connect, etc) we run we get a mes...
In an Incoming Call integration if I specify an Escalation in the Forward Call To: then I receive the forwarded call when I am rotation. However, if I specify a Team and that Team then has a routing...
https://support.atlassian.com/opsgenie/docs/incident-visibility-and-action-permissions-for-responders/ We are a cloud platform team and we have recently given the developer teams the ability to cr...
I actually try to integrate Opsgenie with Jira and have some problems and I can´t find any solution. I want to get a Notification on my Phone, when I get a Ticket in Jira with Priority 1 (Highest), ...
I have been granted Opsgenie access earlier but there is an issue with alerts not coming up. I had configured notification and other settings, but still I miss alerts notifications. It is weird...
We find that all incidents in Jira are automatically created as alerts in OpsGenie irrespective of the config i've provided in OpsGenie Jira connector. How can we control these Jira alerts in OpsGen...
Dear Opsgenie community, We would like to introduce a new alerting logic whereas we notify the rotation based on the alert priority either during the full day or specific hours. To prov...
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