Not able to sent email using email template

[Siddheshwar Kanthekar]

Hi Team, I have created email template "settings/email-templates" and assign that email template to "incident rule" in "email notification template" property.

When we create incident and assigned to team where incident rule is configure. after creating incident email not received.

[Shashwat Khare]

Hi @Siddheshwar Kanthekar ,

This is Shashwat from Opsgenie and here to help! :) 

In the Incident rule, have you created an Extra property called email notification template and configured it's value as "test email template" in the extra property?

Best,
Shashwat

[Siddheshwar Kanthekar]

Its not extra property. Its predefined in incident template and rule

[Shashwat Khare]

Hi @Siddheshwar Kanthekar , 

Can you please log a ticket with us using this link?

We will need to investigate why the email notification template isn't being followed here.

Best,
Shashwat