Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

OG call behavior with multiple phone numbers in your profile

Michael Wojke
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 30, 2024

Hello, I need to understand what happens if you are called by OpsGenie when you have multiple phone numbers listed in your personal profile. 
The specific example I have is if someone has two phone numbers listed in Notification - Contact methods for Voice and the system calls that person, is there an order of operation of what number will be called first - or will both/all the numbers listed in your profile be called at the same time?

This is important to understand as if you have the phone number settings set to call for 20 seconds before it moves on to the next person in the rotation, will it call both numbers for 20 seconds, or will it call the first number for 20 seconds and then try the second for another 20 seconds before moving to the next person? Thanks.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events